Call 34972178531741780 2026-07-29 · dhruv · 0:34
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | Wrap up time exceeded :0 | full conversation 9 turns, clean transcript (11% inaudible) | Hindi | 9 | customer_led (campaign_name:medium) |
Audio: noisy: Background noise and traffic sounds are present, especially on the agent's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.20
confidence high · +0/−1
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call was terminated by the customer before any requirement details could be discussed or revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not reference the customer's platform submission and instead asked a generic cold-call question.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The customer denied having a requirement, preventing any discovery questions from being asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You did 72% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent opened the call with a generic inquiry, failing to reference the customer's recent submission on the JSW One platform. The customer stated they had no requirement, and the call was terminated immediately without any discussion of product, quantity, or pricing.
Coaching
For customer-led calls, always open by acknowledging their action on our platform (e.g., 'I'm calling about the requirement you just submitted') instead of asking if they have a need.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline CL5 No unnecessary re-pitching
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not reference the customer's platform submission and instead asked a generic cold-call question. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call was terminated by the customer before any requirement details could be discussed or revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The customer denied having a requirement, preventing any discovery questions from being asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended before a requirement was established, so no price or timeline could be offered. |
| CL5 No unnecessary re-pitching | 1 | fail | – | 0.0 |
The agent did not acknowledge the customer's platform submission, which is the foundational intent of this step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.725 heavy | 5.0s | 1.9s | 27.1s | 2.3s | too short | 0 | 4 | 4 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello.
हेलो।
agent
2.5s
Hello.
हेलो।
customer
3.6s
Yes.
हाँ जी।
agent
4.2s
Sir, I was calling from JSW, I have your name here, sir.
सर JSW से बात कर रहा था आपके नाम से ही सर।
customer
6.4s
Speak.
बोलो।
agent
7.6s
Uh sir, are you looking for any requirement in sheet metals?
अह सर कुछ requirement देख रहे हैं sheet metals में?
customer
10.2s
No, no.
ना ना।
agent
11.2s
Okay.
ठीक है।
unknown
12.8s
[inaudible]