Call 34972178394311292 2026-07-13 · ankit mistry · 1:21
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | No_requirement | full conversation 11 turns, clean transcript (9% inaudible) | Gujarati | 11 | customer_led (campaign_name:medium) |
Audio: noisy: There is a prominent background conversation on the customer's side which makes one of their turns difficult to understand.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.42
confidence high · +0/−2
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call was deferred by the customer before any requirement details could be discussed or revalidated.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Opener acknowledges platform submission
The agent referenced a portal registration from 1.5 years ago, not a recent requirement submission, which is the intent of this step.
How sudeeps did it on a
9.0/10 call —
Sir, your company was registered on the portal for Surat. In fact, you have also created a requirement for a CR coil through our website, oh sorry not website, through the app.
−2.0 pts
Discovery (5 Qs, woven naturally)
The customer ended the conversation before any discovery questions could be asked.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
No unnecessary re-pitching
I just called you regarding that, to know and understand what issues we are facing or if, you know, uh there is any challenge or concern from your end
Summary
The agent called a dormant lead who had registered on the portal 1.5 years ago to understand their inactivity. The customer stated they were outside and busy, asking for a call back in 2-3 days. The agent agreed to the follow-up and ended the call.
Coaching
Your opening was a 16-second monologue which lost the customer's attention. When a customer is busy, get to the point quickly to earn more of their time.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent referenced a portal registration from 1.5 years ago, not a recent requirement submission, which is the intent of this step. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call was deferred by the customer before any requirement details could be discussed or revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The customer ended the conversation before any discovery questions could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended with an agreement to call back, not a price or stock commitment. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | I just called you regarding that, to know and understand what issues we are facing or if, you know, uh there is any challenge or concern from your end... The agent did not pitch any products, focusing only on the reason for the customer's inactivity. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.779 heavy | 27.9s | 7.9s | 45.2s | 16.2s | 292.5 | 0 | 6 | 5 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
2.9s
Hello, uh Sports Technologies?
customer
4.9s
Speak.
બોલો.
agent
6.4s
Uh sir, hi, good evening. I am Ankit Mistry speaking from JSW Steel. Jindal Steel Mumbai, head office.
Uh sir, hi, good evening. હું અંકિત મિસ્ત્રી વાત કરું છું JSW Steel માંથી. Jindal Steel Mumbai, head office.
customer
11.4s
Hm.
હમ.
agent
12.7s
Uh sir, I believe uh a few months back you had registered your business, Sports Technology, on our JSW digital portal. But then it's been almost a year and a half, and we have never received any steel requirement from your side. So I just called you regarding that, to know and understand what issues we are facing or if, you know, uh there is any challenge or concern from your end, due to which we haven't been able to do any business with you yet.
Uh sir, I believe uh few months back તમે અમારા JSW ના digital portal પર, તમારો આ જે business છે, Sports Technology, uh એ account આપણે તમે registration કરાવ્યું હતું. But then almost એને દોઢ વરસ જેવું થઈ ગયું છે, અમને ક્યારેય તમારા તરફથી કોઈ steel ની requirement આવી નથી. તો just એના regarding મેં તમને ફોન કર્યો છે, જાણવા માટે અને સમજવા માટે કે આપણે શું issues face કરી રહ્યા છીએ કે પછી you know, uh કોઈ challenge કે concern છે તમારી end થી, જે કારણે હજુ સુધી આપણે કઈ business તમારી જોડે કરી નથી શક્યા.
customer
29.0s
I'm not in a meeting. If there are some pricing issues then [inaudible]
મીટિંગમાં નથી. કુછ પ્રાઇઝિંગના ઇસ્યુ હોય તો [inaudible]
agent
33.4s
Sorry sir, I didn't get you, sir. Your voice is breaking.
customer
35.8s
I am outside right now, so let's talk later. You can call after two-three days.
मैं अभी बाहर हूं, तो बाद में बात करते हैं। दो-तीन दिन बाद आप कॉल करना।
agent
39.8s
That'll work, okay, fine. Sir, what's your good name?
चलेगा, ठीक है, fine. Sir, what's your good name?
customer
42.3s
Ravi.
agent
43.1s
Ravi. Okay Ravi ji, no problem. Thank you.