Call 34972178409456510 2026-07-15 · abhinav gautam · 1:03
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | General Enquiry | full conversation 10 turns, clean transcript (10% inaudible) | Hindi | 10 | customer_led (campaign_name:medium) |
Audio: noisy: Background chatter on the agent's side and muffled speech from the customer make some parts difficult to transcribe with certainty.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +1/−2
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call did not progress to the point where any requirement details could be revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge a platform submission and instead asked a generic question from a 'list', failing to establish context.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked; the agent only made a general inquiry about requirements.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
I was asking, sir, we have a list, so do you have any requirement for steel?
Summary
The agent called from a 'list' to ask about steel requirements. The customer stated they were busy and would call back later. The call ended without any specific needs or details being discussed.
Coaching
For customer-led calls, you must open by referencing their online inquiry to provide immediate context, instead of asking if they have a general requirement.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | I was asking, sir, we have a list, so do you have any requirement for steel? The agent did not acknowledge a platform submission and instead asked a generic question from a 'list', failing to establish context. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call did not progress to the point where any requirement details could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent only made a general inquiry about requirements. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The customer deferred the conversation before any pricing, timeline, or closure could be discussed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | I was asking, sir, we have a list, so do you have any requirement for steel? The agent did not pitch any products, thereby passing this step by default. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.634 | 11.6s | 6.7s | 44.7s | 4.0s | 253.4 | 0 | 5 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
हेलो।
customer
1.8s
Yes, speak.
हां बोलो।
agent
2.6s
Yes, good morning sir, this is Abhinav from JSW One.
जी, good morning sir, this is Abhinav from JSW One.
customer
5.4s
What?
क्या?
agent
6.3s
Sir, Abhinav is speaking, from JSW One.
सर अभिनव बात कर रहा हूं JSW One से।
customer
8.8s
Okay, tell me.
अच्छा, बताओ।
agent
9.8s
Yes sir. I was asking, sir, we have a list, so do you have any requirement for steel?
जी सर। मैं पूछ रहा था सर list है हमारे पास, तो कोई requirement होगी steel में आपको?
customer
14.6s
Right now we are a little [inaudible] we will call you later. Around that time.
अभी हम लोग थोड़ा [inaudible] हम बाद में कॉल लगा लेंगे हम आपको। ऐसे करीब।
agent
20.0s
Okay.
अच्छा।
agent
22.0s
Your voice is not coming, brother. How will we talk to the customer.
आवाज़ नहीं आ रही भाई साहब आपकी। कैसे बात करेंगे कस्टमर से।