Call 34972178402038750 2026-07-14 · ankit mistry · 1:09
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | General Enquiry | full conversation 18 turns, clean transcript (0% inaudible) | Gujarati | 18 | customer_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.33
confidence high · +0/−4
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before any product or requirement details could be revalidated.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge a platform submission, instead referencing a conversation from six months ago.
How sudeeps did it on a
9.0/10 call —
Sir, your company was registered on the portal for Surat. In fact, you have also created a requirement for a CR coil through our website, oh sorry not website, through the app.
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent asked one question about the customer's new business, but did not meet the threshold for a partial pass.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
did well
No unnecessary re-pitching
Uh alright sir, so I will update its status here. Okay?
Summary
The agent followed up on a lead for 'Solmac Engineering'. The customer informed the agent that this company has been shut down and he now only works on solar projects. The agent asked a brief clarifying question about the new business before agreeing to update the lead's status and ending the call.
Coaching
This was a 'customer_led' lead, but you opened by referencing a 6-month-old conversation; always start by acknowledging the customer's recent platform activity to set the right context.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not acknowledge a platform submission, instead referencing a conversation from six months ago. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before any product or requirement details could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | And in solar, what, do you do everything yourself? I mean The agent asked one question about the customer's new business, but did not meet the threshold for a partial pass. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The lead was correctly identified as invalid, so no price or timeline was discussed or committed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Uh alright sir, so I will update its status here. Okay? The agent did not pitch any products after learning the customer's business had closed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.678 | 21.1s | 10.0s | 37.9s | 5.8s | 284.4 | 0 | 9 | 9 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.4s
Hello.
હલો.
agent
2.8s
Hello.
હલો.
customer
3.4s
Hello.
હલો.
agent
4.1s
Yes, is Jayeshbhai speaking? Jayesh Chavda?
હા જયેશભાઈ વાત કરે છે? જયેશ ચાવડા?
customer
6.2s
No, Meet is speaking.
ના, મીત વાત કરું છું.
agent
7.3s
Oh so sorry, Meetbhai. Yes. Meetbhai, hi, good afternoon. I am Ankit Mistry speaking from JSW Steel. Jindal, right, from the Mumbai head office.
ઓહ સો સોરી, મીતભાઈ. યસ. મીતભાઈ, હાય, ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું JSW સ્ટીલમાંથી. જિંદાલ છે ને મુંબઈ હેડ ઓફિસ.
customer
13.1s
Hmm hmm.
હમમ હમમ.
agent
14.3s
Uh Meetbhai, we had a conversation about six months ago. You, your business, which is Solmac Engineering
અ મીતભાઈ, આપણી છ એક મહિના પહેલા વાતચીત થઈ છે. તમે તમારું આ જે બિઝનેસ છે, જે સોલમેક એન્જિનિયરિંગ
customer
18.0s
Sir, that has been shut down, Solmac Engineering. We have closed the firm itself.
એ તો સાહેબ બંધ કરી દીધું સોલમેક એન્જિનિયરિંગ. તમે ફોર્મ જ ક્લોઝ કરી નાખ્યું.
agent
20.4s
Oh, is that so?
અચ્છા એવું છે?
customer
21.3s
Yes.
હા.
agent
21.7s
Oh okay. Uh so besides that, do you have any other firm or
ઓહ ઓકે. અ તો એના જે ગમે કોઈ કોઈ બીજી કોઈ તમારી ફોર્મ છે કે પછી
customer
24.0s
No no no, only solar. Yes sorry, we only do solar, only.
ના ના ના ખાલી સોલરની જ. હા સોરી, અમે સોલરનું જ કરીએ છીએ ખાલી ઓન્લી.
agent
27.1s
You only do solar? Okay. And in solar, what, do you do everything yourself? I mean
ખાલી સોલરનું કરો છો? ઓકે. અને સોલરમાં શું તમે પોતે બધું કરો છો? આઈ મીન
customer
29.8s
No, we do solar projects.
ના અમે પ્રોજેક્ટ્સ કરીએ છીએ સોલર.
agent
31.4s
Oh, you do projects. Okay. Uh alright sir, so I will update its status here. Okay?
અચ્છા પ્રોજેક્ટ્સ કરો છો. ઓકે. અ ઠીક છે સર, તો અહીંયા હું સ્ટેટસ એનું અપડેટ કરી નાખું છું. ઓકે?
customer
34.5s
Okay.
ઓકે.
agent
35.6s
Yes. Thank you.
યસ. થેન્ક યુ.