Call 34972178515472940 2026-07-27 · ankit mistry · 1:30
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Gujarati | 13 | customer_led (campaign_name:medium) |
Audio: clear: There is some background chatter but it does not interfere with the main conversation.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: Aluminium, Structural Pipes
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.16
confidence high · +5/−1
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The customer stated they had no current requirement before any revalidation questions could be asked.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent asked about material type but did not probe for application, volume, brands, or payment terms.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
−2.0 pts
Closure with price & timeline
The customer had no active requirement, so there was no opportunity to provide a price or timeline.
How sudeeps did it on a
9.0/10 call —
I will send you the quotation, sir. But the thing is, we will have to place its order today itself because the prices are valid for today.
did well
Opener acknowledges platform submission
Uh Nilesh bhai, a few months back you had registered your business, which is Hi-Fab Aluminium Private Limited, on our JSW digital platform.
No unnecessary re-pitching
So if you have any inquiry for GI sheets, simply let us know, okay?
Summary
The agent contacted a lead who had registered on the platform months ago. The customer clarified their primary business is in aluminium fabrication but they occasionally purchase GI sheets and structural pipes. The customer confirmed they have no current requirement, so the agent invited them to connect for future GI sheet needs and ended the call.
Coaching
When a customer has no immediate need but uses our products occasionally, try to ask one or two discovery questions (like 'What's your typical monthly usage of GI sheets?') to better qualify them for future follow-ups.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Uh Nilesh bhai, a few months back you had registered your business, which is Hi-Fab Aluminium Private Limited, on our JSW digital platform. Agent correctly referenced the customer's prior registration on the digital platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The customer stated they had no current requirement before any revalidation questions could be asked. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | so in MS, what material do you purchase? Like HR, CR, GP, what is yours? Agent asked about material type but did not probe for application, volume, brands, or payment terms. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The customer had no active requirement, so there was no opportunity to provide a price or timeline. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | So if you have any inquiry for GI sheets, simply let us know, okay? Agent correctly focused on the one relevant product (GI sheets) and did not pitch the entire portfolio. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.718 | 30.5s | 12.0s | 47.5s | 11.5s | 273.4 | 0 | 7 | 6 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.5s
Hello.
હેલો.
agent
1.8s
Hello, uh is Nilesh ji speaking? Nilesh Makwana?
હેલો અ નિલેશજી વાત કરે છે? નિલેશ મકવાણા?
customer
4.4s
Yes sir.
યસ સર.
agent
5.4s
Uh Nilesh bhai, hi, good afternoon. I am Ankit Mistry speaking, from JSW Steel, Mumbai, head office.
અ નિલેશભાઈ, હાય, ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW સ્ટીલમાંથી, મુંબઈ, હેડ ઓફિસ.
customer
9.6s
Okay.
ઓકે.
agent
10.6s
Uh Nilesh bhai, a few months back you had registered your business, which is Hi-Fab Aluminium Private Limited, on our JSW digital platform. But then I believe after that we haven't received any recent requirement from you. So I mean, do you work in aluminium or is your...
અ નિલેશભાઈ, આપણે ફ્યુ મંથ્સ બેક બેક તમે અમારા JSWના ડિજિટલ પ્લેટફોર્મ પર તમારું આ જે બિઝનેસ છે, વિચ ઇસ હાઈ-ફેબ એલ્યુમિનિયમ પ્રાઇવેટ લિમિટેડ, અ એ અકાઉન્ટ આપણે રજિસ્ટ્રેશન કર્યું હતું. બટ ધેન આઈ બિલીવ અ એના પછી અમને કોઈ તમારી રિસન્ટલી રિક્વાયરમેન્ટ આવી નથી. તો આઈ મીન તમે અ અ એલ્યુમિનિયમમાં કામકાજ કરો છો કે તમારું...
customer
22.1s
Ours is in aluminium only. We do need MS in between, whenever there is a need, we do purchase it, we can do it from you as well. But right now, I don't have any such project going on.
અમારું એલ્યુમિનિયમનું જ છે. અમારે MS વચ્ચે વચ્ચે જ્યારે જરૂર પડે ત્યારે અમે પર્ટીક્યુલર કરીએ જ છે, તમારાથી બી કરીએ. પણ અત્યારે હાલમાં કોઈ મારો એવો પ્રોજેક્ટ ચાલતો નથી.
agent
29.6s
I see, I see, okay. Uh so in case when you take MS, right? So in MS, what material do you purchase? Like HR, CR, GP, what is yours?
અચ્છા, અચ્છા, ઓકે. અ તો ઇન કેસ જ્યારે તમે MS લો છો, રાઈટ? તો MSમાં તમે શું પર્ચેસ કરો છો મટીરીયલ? લાઈક HR, CR, GP, શું હોય છે તમારું?
customer
35.7s
No, we purchase more of structural pipes and GI sheets.
નહીં, અમે સ્ટ્રક્ચરલ પાઈપો વધુ વધારે અને GI શીટ પર્ચેસ કરીએ.
agent
38.8s
I see, you do GI sheets and pipes. Okay, got it. No problem, Nilesh bhai. So if you have any inquiry for GI sheets, simply let us know, okay?
અચ્છા, GI શીટ્સ અને પાઈપ્સ કરો છો. ઓકે, ગોટ ઈટ. નો પ્રોબ્લેમ, નિલેશભાઈ. તો કંઈ તમારી પાસે ઇન્ક્વાયરી આવે GI શીટ સિમ્પલી તમે અમને જણાવજો, ઓકે?
customer
44.1s
Okay.
ઓકે.
agent
45.0s
Okay, dear. Thank you. Thank you.
ઓકે, ડિયર. થેન્ક યુ. થેન્ક યુ.
customer
46.8s
Thank you.
થેન્ક યુ.