Call 34972178392279720 2026-07-13 · dhruv · 0:56
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | No_requirement | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | customer_led (campaign_name:medium) |
Audio: clear: Some background office noise is present but doesn't affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.17
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call was terminated by the customer before any requirement details could be revalidated.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent referenced a previous call, not the customer's initial platform submission.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The call ended before any discovery questions could be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Uh sir, I had actually called to have a little discussion etc. about the requirement.
Summary
The agent made a follow-up call regarding a known requirement. The customer, from 'Adipur Steel Care Enclosures', indicated they were busy and asked the agent for a missed call so they could call back. The agent agreed to send a missed call and a WhatsApp message, ending the call.
Coaching
When a customer is busy and asks to call back, try to schedule a specific time for the next call to maintain control of the follow-up.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent referenced a previous call, not the customer's initial platform submission. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call was terminated by the customer before any requirement details could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The conversation did not progress to the point of discussing price or timelines. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Uh sir, I had actually called to have a little discussion etc. about the requirement. The agent did not re-pitch any products and focused on setting up a time for discussion. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.701 | 16.9s | 7.2s | 31.9s | 6.4s | 284.0 | 0 | 6 | 6 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello?
agent
0.6s
Hello sir.
customer
1.6s
Adipur Steel Care Enclosures.
customer
3.2s
Who's speaking?
agent
3.8s
Uh Avdhesh ji, Dhruv was speaking, sir, from JSW One MSME, Jindal Steel Works.
अह अवधेश जी, ध्रुव बात कर रहा था सर JSW One MSME से, जिंदल स्टील वर्क्स।
agent
7.2s
We had a we had a word on Saturday, on Friday to be precise sir.
customer
10.2s
Yes.
agent
10.8s
Uh sir, I had actually called to have a little discussion etc. about the requirement. So is it the right time to talk to you or should I call you back after a while?
अह सर मैंने एक्चुअली call किया था थोड़ा requirement के बारे में discussion वगेरा करने के लिए। So is it the right time to talk to you कि मैं थोड़ी देर बाद call back करूं आपको?
customer
16.8s
Will you give me a missed call from your mobile?
आप आपके mobile से आप मेरेको missed call करेंगे?
agent
19.8s
Absolutely, sir. I'll also send a WhatsApp and give a missed call.
बिलकुल सर। मैं WhatsApp भी डाल देता हूं और एक missed call भी मार देता हूं।
customer
22.8s
Yes, I will make the call.
हां, मैं करता हूं फोन।
agent
23.8s
Sure sir. Okay.