Call 34972178392107070 2026-07-13 · Ganesh · 0:32
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | Call_back_later | full conversation 10 turns, clean transcript (0% inaudible) | Telugu | 10 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background noise, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.19
confidence high · +4/−2
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The customer ended the call before the agent could begin revalidating the requirement details.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The call was terminated by the customer before any discovery questions could be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The conversation did not progress to the closure stage.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
this is Ganesh speaking from the JSW One platform.
No unnecessary re-pitching
this is Ganesh speaking from the JSW One platform, from Jindal Steel.
Summary
The agent introduced himself as calling from the JSW One platform. The customer immediately stated, "I will talk later," and ended the conversation. The agent accepted the brush-off without attempting to re-engage or schedule a specific callback time.
Coaching
When a customer says they'll talk later, acknowledge their request but try to secure a specific time or state the call's purpose in one sentence to earn another 30 seconds.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | this is Ganesh speaking from the JSW One platform. The agent correctly identified the call context by mentioning the JSW One platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The customer ended the call before the agent could begin revalidating the requirement details. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call was terminated by the customer before any discovery questions could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The conversation did not progress to the closure stage. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | this is Ganesh speaking from the JSW One platform, from Jindal Steel. The agent stuck to the opening script and did not add any unnecessary pitching. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.713 | 7.7s | 3.1s | 21.2s | 2.7s | 288.3 | 0 | 5 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello
హలో
agent
1.5s
Hello
హలో
customer
2.1s
Tell me
చెప్పండి
agent
2.6s
Hello sir, good morning, this is Ganesh speaking from the JSW One platform.
హలో సార్ గుడ్ మార్నింగ్, గణేష్ మాట్లాడుతున్నాను అండి JSW One ప్లాట్ఫారం నుంచి.
customer
5.4s
Hello
హలో
agent
6.0s
Hello, am I audible sir?
customer
7.3s
Yes.
agent
7.9s
Yeah sir, this is Ganesh speaking from the JSW One platform, from Jindal Steel.
యా సార్, గణేష్ మాట్లాడుతున్నాను JSW One ప్లాట్ఫారం నుంచి, జిందాల్ స్టీల్ నుంచి.
customer
10.6s
I will talk later. Thank you.
నేను తర్వాత మాట్లాడతానండి. థాంక్యూ.
agent
12.9s
Okay okay. Thank you.
ఓకే ఓకే. థాంక్యూ.