Call 34972178540345180 2026-07-30 · Rohit Mishra · 2:00
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | General Enquiry | full conversation 28 turns, clean transcript (0% inaudible) | English | 28 | customer_led (campaign_name:medium) |
Audio: clear: The call begins with an automated system before connecting to the customer. There is some light background noise on the agent's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
mismatched
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.33
confidence high · +18/−4
from 20 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
No revalidation of product, quantity, or other details occurred as the customer immediately stated the work was already complete.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge a platform submission, instead opening the call as if it were a cold lead from a database.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked; the conversation was cut short by the customer explaining their need was in the past.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
Summary
The agent contacted a customer about a requirement. The customer explained that the work was already completed, as their original inquiry to JSW had been rejected for being below the minimum order quantity (MOQ). Consequently, they had sourced the material from a local vendor. The call ended as there was no current requirement.
Coaching
When calling a lead from our platform, your opener must acknowledge their inquiry to show you know who they are; starting with a generic pitch makes it feel like a cold call.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline CL5 No unnecessary re-pitching
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not acknowledge a platform submission, instead opening the call as if it were a cold lead from a database. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
No revalidation of product, quantity, or other details occurred as the customer immediately stated the work was already complete. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the conversation was cut short by the customer explaining their need was in the past. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to a stage where price or timeline could be discussed. |
| CL5 No unnecessary re-pitching | 1 | fail | – | 0.0 | AGENT: So for all the native native customers of Karnataka, we have a special office in mild steel. The agent opened with a generic regional pitch instead of acknowledging the customer's prior interaction on the platform. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.569 | 27.8s | 21.1s | 71.1s | 7.5s | 317.3 | 0 | 13 | 13 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.2s
Hi, to record your name and reason for calling. I'll see if this person is available.
agent
4.5s
Uh hi Niranjan, Rohit this side from JSW.
unknown
8.6s
Thanks. Please stay on the line.
customer
14.8s
Hello.
agent
15.4s
Hello.
customer
16.0s
Hello, ready?
agent
16.6s
Uh is this Niranjan?
customer
17.9s
Yeah, it is.
agent
18.5s
Yeah, hi. Uh Rohit this side from JSW, Mumbai.
customer
21.0s
Uh from where?
agent
22.0s
Hello, am I audible?
customer
23.0s
Yeah, yeah, you are audible. Uh from which company are you calling from?
agent
26.0s
Uh my name is Rohit Mishra. I'm calling you from JSW, Jindal Steel.
customer
28.9s
Uh okay.
agent
29.8s
Yeah. So basically I found your company, uh Ramegowda's... Ramegowda, yeah. And you are based in uh Tamil Nadu, is it?
customer
34.8s
No, no, no, it's Karnataka.
agent
36.0s
Okay, Karnataka. Alright. So basically uh I just wanted to inform that uh since uh one of the India's largest plant is located in India right now is in Karnataka. So for all the native native customers of Karnataka, we have a special office in mild steel.
customer
43.6s
But the work is already completed, no?
agent
44.9s
So if you have any requirement in mild steel...
customer
46.3s
No, the work is already completed actually. In fact, I reached out to JSW. Our was a requirement of 350 square meters. So what they said was, yeah, so that is too small of an order and uh we generally take something uh the minimum order...
agent
53.1s
Right, we have an MOQ policy. Yeah, right, right, right. We have a minimum order quantity.
customer
55.6s
Yes, yes. So yeah, that's why I had to go with some local vendor and the work is already completed anyway.
agent
59.9s
Got it. Uh you were in touch with Soumya, right?
customer
61.6s
Yes, yes.
agent
62.3s
No problem. Okay.
customer
63.3s
Okay. Thank you.
agent
64.3s
Thank you.
customer
64.6s
Thanks for calling. Yeah.