34972178417953972 · Call

Call 34972178417953972 2026-07-16 · Rohit Mishra · 0:42

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_Coated_Opp_Jul26	General Enquiry	full conversation 10 turns, clean transcript (0% inaudible)	Hindi	10	customer_led (campaign_name:medium)

Audio: noisy: Significant background noise (hammering/construction) on the customer's side makes it difficult to hear the conversation clearly.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.00

confidence high · +0/−0 from 0 hits
0.7*prior (damped - label alone is weak)

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Revalidate every field No attempt was made to revalidate any of the requirement fields like product, quantity, or location.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

−2.0 pts Opener acknowledges platform submission The agent did not acknowledge that the customer had raised a requirement on the platform.

How ankit mistry did it on a 10.0/10 call —

Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?

−2.0 pts Discovery (5 Qs, woven naturally) No discovery questions were asked; the call ended before the pitch could begin.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

did well

No unnecessary re-pitching

Okay, I will call you in a while. Okay.

Summary

The agent introduced himself from JSW. The customer stated he was on-site. The agent correctly identified that the customer was busy and offered to call back later, ending the call. No business details were discussed.

Coaching

When a customer says they are busy or on-site, secure a firm next step by asking for a specific callback time, such as 'When is a good time to call you back today?'

Missed: CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	fail	–	0.0	The agent did not acknowledge that the customer had raised a requirement on the platform.
CL2 Revalidate every field	3	fail	0	0.0	No attempt was made to revalidate any of the requirement fields like product, quantity, or location.
CL3 Discovery (5 Qs, woven naturally)	2	fail	0	0.0	No discovery questions were asked; the call ended before the pitch could begin.
CL4 Closure with price & timeline	2	fail	–	0.0	The agent did not provide a price or timeline, only committed to calling back.
CL5 No unnecessary re-pitching	1	pass	–	1.0	Okay, I will call you in a while. Okay. The agent did not pitch any products, correctly identifying the customer was unavailable.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.636	5.6s	3.2s	33.2s	2.0s	278.6	0	4	6	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

2.6s

Hello?

हॅलो?

customer

3.8s

Hello?

हॅलो?

customer

4.8s

Hello?

हॅलो?

agent

5.6s

Uh Rakesh ji, hello.

अह राकेश जी नमस्ते।

customer

6.8s

Hello?

हॅलो?

agent

7.6s

Rakesh ji, hello, this is Rohit speaking from JSW.

राकेश जी नमस्ते, रोहित बात कर रहा था JSW से।

customer

9.8s

From?

agent

11.8s

Are you on site?

आप साईट पे हैं क्या?

customer

13.0s

Yeah yeah, you are calling from?

agent

14.5s

Okay, I will call you in a while. Okay.

ठीक है मैं आपको करता हूं कुछ देर में। Okay.