Call 34972178523556612 2026-07-28 · ankit mistry · 1:12
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | Not_Answered | full conversation 13 turns, clean transcript (0% inaudible) | Gujarati | 13 | customer_led (campaign_name:medium) |
Audio: clear: Some background office noise is present but doesn't significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.60
confidence high · +0/−3
from 6 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call was terminated by the customer before any requirement details could be revalidated.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Opener acknowledges platform submission
The agent referenced a 1.5-year-old registration, not a recent requirement submission as required by the rubric.
How sudeeps did it on a
9.0/10 call —
Sir, your company was registered on the portal for Surat. In fact, you have also created a requirement for a CR coil through our website, oh sorry not website, through the app.
−2.0 pts
Discovery (5 Qs, woven naturally)
The customer stated they were busy before any discovery questions could be asked.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
habit You did 82% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
No unnecessary re-pitching
Dhruv bhai, a few months back you had registered your business... on our JSW digital portal.
Summary
The agent called to follow up on an account that registered 1.5 years ago but had never placed an order. The customer stated they were busy and unable to talk. The agent successfully secured a commitment for a callback in one hour.
Coaching
Your opening was a long monologue; try to ask a question sooner to engage the customer before they ask to end the call.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent referenced a 1.5-year-old registration, not a recent requirement submission as required by the rubric. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call was terminated by the customer before any requirement details could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The customer stated they were busy before any discovery questions could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The agent set a next step for a callback, but did not provide a price or timeline for a quote as required. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Dhruv bhai, a few months back you had registered your business... on our JSW digital portal. The agent did not pitch the portfolio, correctly referencing the customer's prior platform registration. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.818 heavy | 27.8s | 6.2s | 38.0s | 17.1s | 282.7 | 0 | 6 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
હેલો.
agent
2.6s
Hello, is Dhruv ji speaking?
હેલો, ધ્રુવજી વાત કરે છે?
customer
3.9s
My account is closed, yes.
My account બંધ, હા.
customer
5.8s
Yes.
હા.
agent
6.8s
Dhruv bhai, hi, good afternoon. I am Ankit Mistry speaking, from JSW Steel, Mumbai, head office.
ધ્રુવભાઈ, હાઈ, ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW Steel માંથી, મુંબઈ, હેડ ઓફિસ.
customer
12.3s
Hm.
હમ.
agent
13.5s
Uh, Dhruv bhai, a few months back you had registered your business, which is MM Furniture and Fabricators, on our JSW digital portal. We had registered that account, but then it's been almost one and a half years, and after that, we have never received any steel requirement from you. So, I just called you regarding that to know and understand what issues we are facing here, or you know, if there is any challenge, concern from your side with regards to material availability or pricing or contact number.
અ, ધ્રુવભાઈ, few months back તમે અમારા JSW ના digital portal પર તમારો આ જે business છે which is MM Furniture and Fabricators, એ account આપણે registration કર્યું હતું but then almost એને દોઢ વર્ષ થઈ ગયું છે, એના પછી અમને ક્યારેય કોઈ તમારી steel ની requirement આવી નથી. તો just એના regarding મેં તમને અહિયાં ફોન કર્યો છે જાણવા માટે અને સમજવા માટે કે અહીંયા આપણે શું issues face કરી રહ્યા છીએ કે પછી you know, કોઈ challenge છે, concern છે તમારા બાજુથી with regards to material availability કે pricing કે contact number.
customer
30.6s
No, no, no, no, no, no.
ના, ના, ના, ના, ના, ના.
agent
31.5s
Oh, okay.
અચ્છા, ઓકે.
customer
32.8s
Can I call you in a little while? I am in the middle of something.
હું થોડી વારમાં ફોન કરું તમને? હું એક કંઈક વચ્ચે કંઈક છું.
agent
35.1s
Oh, okay, no problem, no problem. So I will call you back in an hour, will that work?
ઓહ, ઓકે, no problem, no problem. સો હું તમને એક કલાકમાં હું call back કરું છું, ચાલશે?
customer
38.3s
Will work.
ચાલશે.
agent
40.0s
Okay.
ઓકે.