Call 34972178411147580 2026-07-15 · ankit mistry · 1:59
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | No_requirement | full conversation 22 turns, clean transcript (0% inaudible) | Gujarati | 22 | customer_led (campaign_name:medium) |
Audio: clear: The agent mentions both JSW Steel and Jindal Steel, which has been transcribed as spoken.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.07
confidence high · +4/−4
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent did not attempt to revalidate any of the required fields like product, size, or quantity.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent only asked about purchase quantity and did not cover any other discovery questions.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
−2.0 pts
Closure with price & timeline
The call was disqualified on MOQ before any discussion of price or timeline for a specific order could occur.
How sudeeps did it on a
9.0/10 call —
I will send you the quotation, sir. But the thing is, we will have to place its order today itself because the prices are valid for today.
habit You did 77% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Uh Naineshbhai, a few months back you had registered your business, which is Creative Laser Fabtech, on our JSW's digital portal.
No unnecessary re-pitching
and you feel that by dealing with JSW I can save some money, then please let us know.
Summary
This was a re-engagement call to a dormant account. The customer explained they have not ordered because their requirement is for small, retail quantities (10-20 sheets), which is far below JSW's minimum order quantity of 10 tons. The agent correctly identified this mismatch, explained the MOQ constraint, and professionally closed the account for now, inviting the customer to reconnect if their volume increases.
Coaching
You correctly identified the MOQ deal-breaker and closed the call professionally, but try to ask at least 1-2 discovery questions (like end-use or current supplier) before disqualifying to gather market intelligence.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Uh Naineshbhai, a few months back you had registered your business, which is Creative Laser Fabtech, on our JSW's digital portal. Agent correctly referenced the customer's past registration on the digital platform. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
Agent did not attempt to revalidate any of the required fields like product, size, or quantity. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | Uh, so what is your quantum for purchasing? When you give an order, place it, what is its size? Agent only asked about purchase quantity and did not cover any other discovery questions. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call was disqualified on MOQ before any discussion of price or timeline for a specific order could occur. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | and you feel that by dealing with JSW I can save some money, then please let us know. Agent did not re-pitch the portfolio and only reinforced a single, relevant benefit for future engagement. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.773 heavy | 41.3s | 12.1s | 65.6s | 11.0s | 308.0 | 0 | 12 | 10 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.0s
Hello
હલો
agent
0.8s
Hello
હલો
agent
1.3s
Hello, is Naineshji speaking? Naineshbhai Patel?
હલો, નૈનેશજી વાત કરે છે? નૈનેશભાઈ પટેલ?
customer
3.8s
Yes, speak.
હા બોલો.
agent
4.3s
Naineshbhai, good afternoon. I am Ankit Mistry speaking from JSW Steel. Jindal Steel Mumbai head office.
નૈનેશભાઈ ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું JSW સ્ટીલમાંથી. જિંદાલ સ્ટીલ મુંબઈ હેડ ઓફિસ.
customer
9.2s
Okay.
agent
10.0s
Uh Naineshbhai, a few months back you had registered your business, which is Creative Laser Fabtech, on our JSW's digital portal. But then it's been almost over a year since then. We haven't received any steel requirement from your end after that. So I just called you regarding that to understand what issues we are facing here or, you know, is there any challenge regarding it?
અ નૈનેશભાઈ, આપણે few months back તમે અમારા JSW ના ડિજિટલ પોર્ટલ પર તમારું આ જે business છે which is Creative Laser Fabtech, અ એ account આપણે registration કરાવ્યું હતું. But then almost એને એક વરસ ઉપર જેવું થઈ ગયું છે. અમને એના પછી ક્યારેય કોઈ તમારા end થી steel ની requirement આવી નથી. તો just એના regarding મેં તમને ફોન કર્યો છે to understand કે અહીંયા આપણે શું issues face કરી રહ્યા છીએ કે પછી you know કોઈ challenge regarding શું?
customer
21.0s
The quantity is lower, that's why there's a problem.
Quantity lower હોય છે એટલે તકલીફ પડે છે.
agent
23.0s
Oh, your quantity is lower. Okay, got it.
અચ્છા, quantity તમારી lower હોય છે. Okay, got it.
agent
25.2s
Uh, so what is your quantum for purchasing? When you give an order, place it, what is its size?
અ તો તમારું quantum તમારું કેટલું હોય છે તમારું purchase કરવાનું? જ્યારે તમે order આપો, place કરો, તો શું size હોય છે એની?
customer
29.5s
So, in this, in a single thickness, we don't have that much quantity.
એટલે આમાં કેવું single thickness માં એમાં quantity એટલી બધી હોતી નથી અમારી.
agent
32.0s
Oh.
અચ્છા.
customer
32.8s
It's like 10, 10-15 sheets, 20 sheets, like that.
10, 10-15 sheet, 20 sheet એવી રીતેની હોય બધી.
agent
34.8s
Oh, yours is a retail quantity. Okay. Got it.
અચ્છા, તમારી તમારી retail quantity છે. Okay. Got it.
customer
36.5s
Oh.
અચ્છા.
customer
37.0s
Yes, from your place, I need quantity to lift the material.
હા, તમારા ત્યાંથી કેવું માલ ઉપાડવા માટે મારે quantity જોઈએ.
agent
39.0s
Correct, correct. Meaning, I need a minimum of 10 tons per size. So that I can get it all done with cutting and everything.
Correct, correct. એટલે ઓછામાં ઓછું 10 ton મને per size માં મને જોઈએ. તો શું એ મારે cutting કરીને બધું મારું થઈ શકે ને.
customer
43.0s
Yes, for that reason.
હા, એટલા માટે.
agent
44.0s
Got it. Okay, fine. So for now, I am closing your account from my side, okay? But yes, in the future, if your quantum increases, right? And you feel that by dealing with JSW I can save some money, then please let us know. Call us back, and this account of yours will automatically become active again.
Got it. ઠીક છે, fine. તો હું as of now તમારો account મારાથી close કરી નાખું છું, okay? But હા, in future ક્યારે તમારું quantum તમારું વધે, right? અને તમને લાગતું હોય ના JSW જોડે deal કરવામાં મારા બે પૈસા મારા બચે એવું છે, તો please let us know. તમને call back કરજો તો automatically આ તમારો account એ ફરીથી active થઈ જશે.
customer
54.0s
No no, definitely.
ના ના, ચોક્કસ.
agent
55.0s
Okay?
agent
55.5s
Okay bhai. Thank you.
Okay ભાઈ. Thank you.