Call 34972178393362412 2026-07-13 · ankit mistry · 0:51
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | General Enquiry | full conversation 6 turns, clean transcript (0% inaudible) | Gujarati | 6 | customer_led (campaign_name:medium) |
Audio: clear: Some background noise is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before any product, quantity, or location details could be revalidated.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Opener acknowledges platform submission
The agent referenced a year-old registration, not a recent requirement submission as per the 'customer_led' pitch type.
How sudeeps did it on a
9.0/10 call —
Sir, your company was registered on the portal for Surat. In fact, you have also created a requirement for a CR coil through our website, oh sorry not website, through the app.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions about end use, monthly tonnage, or current suppliers were asked.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
habit You did 93% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
No unnecessary re-pitching
Divyesh bhai, some time ago you had registered your business... But then it's been almost over a year, and we have never received any steel requiremen
Summary
The agent called a dormant lead who had registered on the portal over a year ago but had never placed an order. The agent attempted to understand the reason for inactivity, but the call was very short and ended before any meaningful discussion occurred.
Coaching
Your opening monologue was over 12 seconds long; try to ask a question or state the call's purpose more concisely to keep the customer engaged.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent referenced a year-old registration, not a recent requirement submission as per the 'customer_led' pitch type. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before any product, quantity, or location details could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions about end use, monthly tonnage, or current suppliers were asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to a stage where price or timeline could be discussed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Divyesh bhai, some time ago you had registered your business... But then it's been almost over a year, and we have never received any steel requirement from your end. The agent did not pitch any products, therefore did not unnecessarily re-pitch the portfolio. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.931 heavy | 18.9s | 1.4s | 30.7s | 12.8s | 257.1 | 0 | 3 | 3 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.1s
Hello.
હેલો.
agent
0.9s
Hello, am I speaking with Divyesh ji?
હેલો, દિવ્યેશજી વાત કરે છે?
customer
2.4s
Yes, speak.
હા બોલો.
agent
3.1s
Divyesh bhai, good afternoon. I am Ankit Mistry calling from JSW Steel, Jindal Steel Mumbai Head Office.
દિવ્યેશભાઈ ગુડ આફ્ટરનૂન, હું અંકિત મિસ્ત્રી વાત કરું છું JSW Steel માંથી, Jindal Steel મુંબઈ હેડ ઓફિસ.
customer
8.2s
Yes, speak.
હા બોલો.
agent
9.0s
Divyesh bhai, some time ago you had registered your business, Raghuvir Handicraft, on our Jindal's digital portal. But then it's been almost over a year, and we have never received any steel requirement from your end. So, I have just called you regarding that, to know and to understand what issues we are facing here or then
દિવ્યેશભાઈ, આપણે થોડા ટાઈમ પેહલે તમે અમારા Jindal ના digital portal પર તમારું જે business છે, રઘુવીર હેન્ડીક્રાફ્ટ, એ account આપણે તમે registration કરાવ્યું તું. But then almost એને એક વરસ ઉપર જેવું થઈ ગયું છે, અમને ક્યારેય કોઈ તમારી end થી steel ની requirement આવી નથી. તો બસ એના regarding મેં તમને અહીંયા phone કર્યો છે જાણવા માટે ને સમજવા માટે કે અહીંયા આપણે શું issues face કરી રહ્યા છીએ કે પછી