34972178420331380 · Call

Call 34972178420331380 2026-07-16 · Aditya Pandey · 4:44

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_Coated_Opp_Jul26	General Enquiry	full conversation 81 turns, clean transcript (1% inaudible)	Hindi	81	customer_led (campaign_name:medium)

Audio: noisy: Significant background noise and chatter on the agent's side throughout the call, which occasionally makes it difficult to hear the agent clearly.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

7.0/10

short or unclear

USP relevance: mismatched

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.32

confidence high · +5/−1 from 12 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Closure with price & timeline The agent did not provide a price and, crucially, did not state a specific timeline for when the customer would receive the quote.

How ankit mistry did it on a 10.0/10 call —

0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.

−1.0 pts Discovery (5 Qs, woven naturally) The agent successfully asked about end use, monthly tonnage, and current brands, but did not ask about JSW's share of business or current payment terms.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

objection The customer raised 1 objection you did not answer: send_price_will_think

Give me the rate, give a good rate, sir... Tell me, send me a message.

did well

Opener acknowledges platform submission

I was saying that you had registered on our platform, so I called regarding that, sir, for a requirement.

Revalidate every field

Okay, is it CR material?... .45?... 1250, 2835... how many tons of this material will you need, sir?... Where will you need this material?... When do

Summary

The customer, a manufacturer, confirmed a requirement for 30-40 MT of CR coil for their facility in Bhiwandi. The agent validated the specs and gathered some discovery information, including a monthly usage of 50-70 MT. However, the agent could not provide a price on the call and failed to commit to a specific timeline for sending the quote, ending the call by simply agreeing to message the price later.

Coaching

When you cannot give a price on the spot, you must commit to a specific timeline for the revert, such as 'I will send the quote in 15 minutes,' to manage customer expectations and maintain control.

Missed: CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	pass	–	2.0	I was saying that you had registered on our platform, so I called regarding that, sir, for a requirement. The agent correctly referenced the customer's platform registration at the start of the call.
CL2 Revalidate every field	3	full	5	3.0	Okay, is it CR material?... .45?... 1250, 2835... how many tons of this material will you need, sir?... Where will you need this material?... When do you need it, you tell me... The agent successfully validated or attempted to validate all 5 required fields: product, dimensions, quantity, location, and timeline.
CL3 Discovery (5 Qs, woven naturally)	2	partial	3	1.0	what is the application of this material?... Is this .45 your monthly regular requirement?... And which make are you using right now? The agent successfully asked about end use, monthly tonnage, and current brands, but did not ask about JSW's share of business or current payment terms.
CL4 Closure with price & timeline	2	fail	–	0.0	I have to put it in the system, then the rate is quoted to me through the system. The agent did not provide a price and, crucially, did not state a specific timeline for when the customer would receive the quote.
CL5 No unnecessary re-pitching	1	pass	–	1.0	Okay, is it CR material? The agent focused entirely on the customer's stated CR requirement and did not waste time pitching other products.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
send_price_will_think	mishandled	Give me the rate, give a good rate, sir... Tell me, send me a message.	Okay sir, okay.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.634	77.9s	44.9s	161.2s	5.2s	378.9	0	41	40	25

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

2.9s

Hello, Shriji International?

हेलो, श्रीजी इंटरनॅशनल?

customer

4.3s

Hmm.

हं।

agent

4.9s

Hello sir, I am Aditya Pandey calling from the JSW One platform.

नमस्ते सर, मैं आदित्य पांडे बोल रहा हूं JSW One प्लॅटफॉर्म से।

customer

7.5s

Hmm.

हं।

agent

8.4s

Yes sir, hello. I was saying that you had registered on our platform, so I called regarding that, sir, for a requirement. Do you currently have any requirement, sir?

हां सर, नमस्ते। मैं बोल रहा था की आपने हमारे प्लॅटफॉर्म पे रजिस्टर किया था, तो उसी के रिगार्डिंग कॉल किया था सर रिक्वायरमेंट के लिए। करेंटली है सर कोई रिक्वायरमेंट आपका?

customer

13.0s

Hmm.

हं।

customer

14.0s

What is it? .40

क्या है? .40

agent

15.7s

Which one is it, sir? .45?

कौनसा है सर? .45?

customer

17.0s

Yes, we'll make it 45.

हां, इसको 45 कर देंगे।

agent

19.0s

Okay, is it CR material?

ओके, CR मटेरियल है क्या?

customer

20.5s

CR, CR.

agent

21.5s

Okay, and what will be its dimension?

ओके, और इसका डायमेंशन क्या होगा?

customer

23.4s

1250, 2835.

agent

25.5s

2800, 1250, 2800, 35 length?

2800, 1250, 2800, 35 लेंथ?

customer

27.9s

35.

agent

28.5s

Meaning 2835.

मतलब 2835.

customer

29.5s

Yes sir.

agent

30.6s

Okay okay. Sir, can you briefly tell me about your business? Where is the material used?

ओके ओके। ये सर आप थोड़ा अपने बिज़नेस के बारे में ब्रीफ कर सकते हैं आपको? कहां लगता है मटेरियल?

agent

33.6s

Can you tell a little about this business? I mean, what is the application of this material?

ये बिज़नेस के बारे में थोड़ा बता सकते हैं? मतलब ये मटेरियल का एप्लीकेशन क्या है?

customer

36.1s

We do some bending on it.

हम लोग कोई बेंडिंग करते हैं उसको थोड़ा सा।

agent

38.2s

Oh, you do bending.

अच्छा बेंडिंग करते हैं।

customer

39.3s

Yes.

हां।

agent

40.0s

Okay, and so you supply it further?

ओके, और मतलब आप इसे सप्लाई करते हैं क्या आगे फर्दर?

customer

42.1s

We manufacture it and then sell it.

हम लोग उसको मैन्युफैक्चर करके फिर बेचते हैं।

agent

44.4s

Okay sir, okay. Alright. Besides that, how many tons of this material will you need, sir?

ओके सर, ओके। ठीक है। बाकी कितना टन लगेगा सर ये मटेरियल आपको?

customer

47.5s

One 40 ton, 30 ton.

एक 40 टन, 30 टन।

agent

49.3s

30 ton.

30 टन।

customer

50.1s

Hmm.

हं।

agent

51.1s

And okay sir. And which make are you using right now? Tata or SAIL, are you using any other make right now?

और ठीक है सर। और अभी आप कौनसा मेक यूज कर रहे हैं? Tata का या SAIL, कोई और मेक यूज कर रहे हैं अभी आप?

customer

54.6s

If I get Tata, if I get JSW, any will do.

Tata मिल गया, JSW मिल गया, चलता है कोई भी।

agent

56.8s

Meaning you don't have any issue with the make.

मतलब आपको कोई मेक का इशू नहीं है।

customer

58.3s

No.

नहीं।

agent

59.1s

So are you buying locally or from the direct plant?

तो अभी आप लोकली बाय कर रहे हैं की डायरेक्ट प्लांट से?

customer

1.2s

We were doing it from Taloja, from Taloja.

तलोदा से कर रहे थे, तलोदा से।

agent

2.8s

You are doing it from Taloja itself? Okay sir. I'll do one thing, I'll put this requirement of yours in the system.

तलोदा से ही कर रहे हैं क्या? ठीक है सर। मैं एक काम करता हूं, मैं आपका ये रिक्वायरमेंट डाल देता हूं सिस्टम में।

customer

6.2s

Hmm.

हं।

agent

7.0s

And we'll start the business. Is this .45 your monthly regular requirement?

और हम स्टार्ट करते हैं बिज़नेस। आपका मंथली यही रेगुलर रिक्वायरमेंट रहता है ये .45?

customer

10.0s

My monthly requirement is 50 tons. It's 50 to 70 tons.

मंथली का 50 टन का रिक्वायरमेंट रहता है मेरा। 50 से 70 टन होता है।

agent

13.1s

Okay, alright sir. I'll enter it. Sir, our policy is that the first two transactions are advance, after that we can provide you with credit.

ओके, ठीक है सर। मैं डालता हूं इसको। हमारा सर पॉलिसी ऐसा रहता है, स्टार्टिंग का टू ट्रांजैक्शन एडवांस रहता है, उसके बाद हम क्रेडिट प्रोवाइड कर सकते हैं आपको।

customer

18.0s

What is it? How is it?

क्या रहता है? कैसे रहता है?

agent

19.5s

So the first two transactions, meaning the first two transactions you do, like when you purchase twice, that has to be 100% advance.

तो पहला दो ट्रांजैक्शन, मतलब जो पहला टू ट्रांजैक्शन करेंगे ना आप, जैसे दो बार आप परचेस करेंगे, तो वो 100% एडवांस करना पड़ता है।

customer

24.4s

Okay. And in how much time is the material dispatched?

ओके। और माल डिस्पैच कितने टाइम में मिलता है?

agent

26.6s

Sir that, I mean you will get it within around seven days, sir. You will get it within three to five to seven days, sir. When do you need it, you tell me and I will work according to that.

सर वो मतलब अराउंड सेवन डेज के अंदर तो मिल जाएगा सर। थ्री टू फाइव टू सेवन डेज के अंदर मिल जाएगा सर। आपको कब तक चाहिए आप बताइए तो मैं उसके अकॉर्डिंग वर्क करूंगा।

customer

32.1s

Correct, correct.

बराबर, बराबर।

customer

33.1s

No, I'm just asking generally, I will have to create a cycle accordingly, right? How to place an order, what to give, I'll have to give a period, right, that now it takes you time to make it, then it will take a day for the vehicle to arrive.

नहीं, मैं एक जनरली जानने के लिए, मेरे को उस हिसाब से साइकलिंग बनाना पड़ेगा ना? कैसा ऑर्डर देना है, क्या देना है, कोई पीरियड देना पड़ेगा ना की भाई अब तो आपको लगता है बनाने को, तो एक दिन आने को लगेगा गाड़ी को।

agent

39.0s

Hmm hmm.

हं हं।

customer

40.0s

Give me the rate, give a good rate, sir.

मेरे को रेट दो ना, अच्छा रेट देना सर।

agent

41.6s

Okay, I will work on the rate for you, sir. What price were you buying at, I can work on that as well.

ठीक है, मैं रेट पे वर्क करता हूं सर आपके लिए। अभी आप कितने में बाय कर रहे थे, मैं उसपे भी वर्क कर लेता हूं।

customer

44.6s

You give your rate, sir. Not mine, you are from the company.

आपका रेट दो ना सर। मेरा थोड़ी, आप तो कंपनी वाले हैं।

agent

46.3s

Yes, yes, no no, it's okay.

हां, हां नहीं नहीं ठीक है।

customer

47.2s

What's the point of you knowing my rate then?

आप मेरा रेट जान के क्या मतलब है फिर तो?

agent

48.8s

No no, I will then ask as well if I quote you on this. That's why, but okay, I will quote you first.

नहीं नहीं, मैं फिर आस्क भी करूंगा ना अगर मैं आपको इसमें कोट करता हूं। इसलिए पर ठीक है, मैं आपको पहले कोट कर देता हूं।

customer

51.6s

I will say 65, will you agree to 65?

मैं 65 बोलूंगा, क्या आप 65 एग्री करेंगे?

agent

53.6s

I'll check first. I, I don't have the rates for CR right now, that's why I have to check. I'll check.

मैं चेक कर लेता हूं पहले। मैं, मेरे पास CR के रेट्स होते नहीं ना अभी, इसलिए मुझे चेक करना पड़ता है। मैं चेक कर लेता हूं।

customer

56.8s

Will you agree?

एग्री करेंगे?

agent

57.9s

I don't have the rates directly in hand. I have to put it in the system, then the rate is quoted to me through the system.

मेरे पास डायरेक्टली हाथ में रेट्स नहीं होते। मेरे को सिस्टम में डालना पड़ता है, तब वो मेरे को रेट कोट किया जाता है सिस्टम के थ्रू।

customer

2.2s

You are from the company, so you should have the rates directly, right?

आप तो कंपनी वाले हैं, तो आपके डायरेक्ट में रेट तो होने चाहिए ना?

agent

4.2s

I that-

मैं वो-

agent

7.4s

Hello?

हेलो?

customer

8.1s

Yes.

हां।

agent

8.7s

That's what I was saying sir, I will quote, I mean I will put it in the system and quote you.

वही मैं बोल रहा था सर, मैं कोट कर, मतलब मैं सिस्टम में डाल देता हूं, आपको कोट करता हूं।

customer

11.2s

Tell me, send me a message.

बताओ, मैसेज डालो मेरे को।

agent

12.2s

Okay sir, okay. Sir my name is Aditya Pandey. Your good name, sir?

ठीक है सर, ठीक है। सर मेरा नाम है आदित्य पांडे। आपका गुड नेम सर?

customer

14.9s

Avchar Patel.

अवचर पटेल।

agent

16.2s

How do you say it? Sorry?

किसे बोलेंगे? सॉरी?

customer

17.0s

Avchar Patel. A V C H A R, Avchar Patel.

अवचर पटेल। A V C H A R, अवचर पटेल।

agent

18.7s

Okay, Avchar, yes Avchar Patel. Okay sir.

ओके, अवचर, हां अवचर पटेल। ठीक है सर जी।

agent

20.8s

Where will you need this material?

ये मटेरियल कहां लगेगा आपको?

customer

22.1s

It will be needed anywhere.

कहीं भी लगेगा।

agent

23.2s

No no, location, where is the location it's needed?

नहीं नहीं, लोकेशन, लोकेशन कहां लगेगा?

customer

24.4s

Bhiwandi, Bhiwandi.

भिवंडी, भिवंडी।

agent

25.5s

Okay, Bhiwandi. Is this it, Krishna Complex, B-107?

ओके, भिवंडी। यही है क्या कृष्णा कॉम्प्लेक्स, B-107?

customer

27.5s

Yes, yes.

हां, हां।

agent

28.3s

Yes, okay.

हां, ठीक है।

customer

28.6s

Where is your JSW? Where is your company?

आपका JSW कहां पे है? आपका कंपनी कहां पे है?

agent

30.2s

Sir I, my office is here in BKC. You will get this material from Taloja.

सर मैं, मेरा ऑफिस तो इधर है BKC में। ये मटेरियल आपको तलोदा से मिल जाएगा।

customer

33.3s

Correct.

बराबर।

customer

34.7s

Okay, tell me.

ठीक है, बताओ।

agent

35.3s

Okay sir, okay.

ठीक है सर, ओके।

agent

37.3s

Thank you sir.

थैंक यू सर।

customer

38.4s

[inaudible]