34972178521950030 · Call

Call 34972178521950030 2026-07-28 · ankit mistry · 4:45

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_Coated_Opp_Jul26	General Enquiry	full conversation 61 turns, clean transcript (2% inaudible)	Gujarati	61	customer_led (campaign_name:medium)

Audio: clear: The call begins with a pre-recorded IVR message before the speakers connect.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

5.5/10

short or unclear

USP relevance: matched

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

Agent mentioned his system/site was down, preventing a live price check, but did not state there was a stock or supply issue with the material itself.

4 · Sentiment

the CUSTOMER

+0.17

confidence high · +10/−5 from 23 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Opener acknowledges platform submission The agent is making a cold call based on a year-old registration, not acknowledging a recent platform submission as required by the step.

How sudeeps did it on a 9.0/10 call —

Sir, your company was registered on the portal for Surat. In fact, you have also created a requirement for a CR coil through our website, oh sorry not website, through the app.

−1.5 pts Revalidate every field Agent successfully validated product/grade, quantity, and thickness, but did not ask for delivery location or timeline.

How sudeeps did it on a 9.0/10 call —

The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.

−1.0 pts Discovery (5 Qs, woven naturally) Agent asked about the end application and current brand/product, but the customer deflected the question about monthly consumption and other discovery questions were not asked.

How Aditya Pandey did it on a 8.5/10 call —

where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?

habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.

did well

Closure with price & timeline

Uh, if you want, I can WhatsApp you my rates for both on your number, which is 9099956080.

No unnecessary re-pitching

I can supply directly from the plant side. અગર કોઈ તમારી ઇન્ક્વાયરી હોય બટ જ્યાં

Summary

The agent cold-called a customer who registered over a year ago. The customer confirmed they are a profiler who buys JSW PPGL OEM from a distributor, but finds JSW One's direct pricing uncompetitive. The agent gathered basic specs (25-100 MT, .50/.60 thickness) and, after a system issue prevented a live quote, promised to send the price via WhatsApp.

Coaching

When the customer pushes for a price before discovery, hold firm and explain that you need key details like monthly consumption to provide the *best possible* rate, rather than just a generic one.

Missed: CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	fail	–	0.0	Uh Harsh bhai, a few months back on our JSW's digital setup, you had registered your business... but then it's been almost over a year and after that, we haven't received any steel requirement from you. The agent is making a cold call based on a year-old registration, not acknowledging a recent platform submission as required by the step.
CL2 Revalidate every field	3	partial	3	1.5	OEM જોઈએ છે આપણે. લગભગ 25 થી 100 ટનની અંદર જોઈએ આપણે... 150 GSM. .50 અને .6 Agent successfully validated product/grade, quantity, and thickness, but did not ask for delivery location or timeline.
CL3 Discovery (5 Qs, woven naturally)	2	partial	2	1.0	is your business roll forming? I mean, is your work profiling in this? Agent asked about the end application and current brand/product, but the customer deflected the question about monthly consumption and other discovery questions were not asked.
CL4 Closure with price & timeline	2	pass	–	2.0	Uh, if you want, I can WhatsApp you my rates for both on your number, which is 9099956080. Although unable to give a price live due to a system issue, the agent committed to a specific next step and timeline (sending rates on WhatsApp).
CL5 No unnecessary re-pitching	1	pass	–	1.0	I can supply directly from the plant side. અગર કોઈ તમારી ઇન્ક્વાયરી હોય બટ જ્યાં The agent did not re-pitch the portfolio, instead focusing on a direct supply model to address the customer's specific price concern.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
price	handled	Your rate is a bit higher, that's why.	So see, what we can do is, I mean, you know, sometimes we also have free slots coming from our plant. So if it suits you, I can supply directly from the plant side.
send_price_will_think	handled	We'll talk about all that later. First, give the rate. Okay? Fine. Then we can talk about doing something.	So then, what should I give the rate for? Because you know, for the rate, I will need some details, right? Is it Pragati, is it Coloron Plus, what thickness do you need?

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.735 heavy	95.9s	34.6s	154.5s	14.1s	340.4	0	33	28	15

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

0.6s

Hello, I am calling from the JSW One platform.

નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.

customer

4.6s

Hello.

agent

5.5s

Hello.

agent

6.4s

Uh, is Harsh ji speaking?

અ હર્ષજી વાત કરે છે?

customer

7.9s

Yes.

હા.

agent

8.6s

Uh Harsh bhai, yes, good morning. I am Ankit Mistry speaking from JSW Steel. Jindal Steel Mumbai Head Office.

અ હર્ષભાઈ હા ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું JSW સ્ટીલમાંથી. જિંદલ સ્ટીલ મુંબઈ હેડ ઓફિસ.

customer

13.8s

Okay.

agent

14.9s

Uh Harsh bhai, a few months back on our JSW's digital setup, you had registered your business, which is TNG Roofings, but then it's been almost over a year and after that, we haven't received any steel requirement from you.

અ હર્ષભાઈ, few months back તમે અમારા JSW ના ડિજિટલ સેટઅપ પર તમારું અ આ જે બિઝનેસ છે which is TNG Roofings, અ account registration કરાવ્યું હતું but then almost એને એક વર્ષ ઉપર થઈ ગયું છે અમને એના પછી ક્યારે કોઈ સ્ટીલની રિક્વાયરમેન્ટ આવી નથી.

agent

22.3s

So just regarding that,

તો just એના રિગાર્ડિંગ

customer

23.0s

Are you calling from JSW One?

તમે JSW One માંથી બોલો છો?

agent

24.5s

Yes, yes, yes. Head office. Meaning JSW Steel and JSW One, both are the same.

Yes, yes, yes. હેડ ઓફિસ. મતલબ JSW Steel and JSW One, both are same.

customer

28.3s

Yes, so the thing is we do buy your JSW material. We buy it from Gripon.

હા એટલે શું છે કે મટીરીયલ અમે લઈએ જ છે તમારું JSW નું. Gripon જોડે લઈએ છીએ.

agent

31.2s

Okay, you your

અચ્છા તમે તમારો જે

customer

31.9s

Your rate is a bit higher, that's why.

તમારો રેટ થોડોક પ્લસ પડે છે એટલે.

agent

33.5s

Okay, the rate. Okay, I called you to know, you know, what issues you are facing and what the concern is, so you know

અચ્છા રેટ. અચ્છા મેં તમને ફોન કર્યો તો કે you know શું ઇસ્યુઝ આવે છે અને શું કન્સર્ન છે તો you know

customer

36.2s

And the purchase, it works out well with Gripon because the company has made them a distributor, right?

અને એક પર્ચેસ છે ને Gripon જોડે સારી બેસી જાય છે કારણ કે કંપની એને ડિસ્ટ્રીબ્યુટર બનાવેલો છે ને.

agent

39.6s

Yes, yes, that's right. Okay. So in my pricing, whatever you got last time, whatever my associate must have given, what was the difference, do you remember that thing?

હા હા બરાબર છે. ઓકે. તો મારા પ્રાઇસિંગમાં જે પણ તમને મળ્યું હતું લાસ્ટ ટાઈમ જે પણ મારા અસોસિએટ આપ્યું હશે તો કેટલો ડિફરન્સ હતો કઈ તમને યાદ છે એ વસ્તુનું?

customer

44.3s

It was around two rupees.

બે રૂપિયા જેવો હતો.

agent

45.1s

The rate you

જે રેટ તમને

customer

45.5s

It was something like that.

એક તો કઈક હતો.

agent

46.0s

Okay, it was around two rupees. Okay. And in that, what did you, uh, what is it called, did you take OEM or did you take Pragati or Coloron Plus?

અચ્છા બે રૂપિયા જેવો હતો. ઓકે. અને એમાં તમે શું અ શું કહેવાય OEM લીધેલું કે પછી પ્રગતિ કે કલર ઓન પ્લસ તમે લીધેલું?

customer

50.4s

It's about OEM.

OEM ની વાત છે.

agent

51.5s

Okay, it's about OEM. Okay. And if we talk about that Pragati, you have already given the distributorship to Jai Hind.

અચ્છા OEM ની વાત છે. ઓકે. અને પેલું પ્રગતિ કે એની વાત કરીએ તો એ તો તમે જય હિન્દને આપેલું જ છે ડિસ્ટ્રીબ્યુટરશીપ.

customer

55.1s

Yes, Jai Hind is ours. Right, right.

હા જય હિન્દ તો છે જ અમારો. રાઈટ રાઈટ.

agent

56.3s

Yes, so it works out well from there.

હા એટલે ત્યાંથી સારું જ પડી જાય છે.

customer

57.8s

Okay.

અચ્છા.

agent

58.2s

Okay. And in this, I mean, is your business roll forming? I mean, is your work profiling in this? Or do you shed

ઓકે. અને આમાં તમારું I mean શું તમારું રોલ ફોર્મિંગનું તમારું બિઝનેસ છે? I mean પ્રોફાઈલિંગનું કામકાજ છે તમારું આની અંદર? કે તમે શેડ

customer

62.2s

Yes, it's profiling, profiling.

હા પ્રોફાઈલિંગનું છે, પ્રોફાઈલિંગ.

agent

63.7s

Okay, it's profiling. Okay. Okay. Got it. So see, what we can do is, I mean, you know, sometimes we also have free slots coming from our plant. So if it suits you, I can supply directly from the plant side. If you have any inquiry, but where

અચ્છા પ્રોફાઈલિંગનું છે. ઓકે. ઓકે. ગોટ ઈટ. તો see what we can do is I mean you know અમારા ક્યારેક ક્યારેક અમારા ફ્રી સ્લોટ્સ પણ અમારા આવે છે પ્લાન્ટમાંથી. તો અગર તમને ફાવતું હોય તો I can supply directly from the plant side. અગર કોઈ તમારી ઇન્ક્વાયરી હોય બટ જ્યાં

agent

70.2s

In that, the thing is, our truck load is a minimum of 40 tons to dispatch material from the plant. From the plant yard. So if you are comfortable and if you want to just, you know, add one more vendor for your business, then we can look into that.

એમાં કેવું છે 40 ટનનો અમારો ટ્રક લોડ હોય છે મિનિમમ પ્લાન્ટથી મટીરીયલ ડિસ્પેચ કરવા માટે. પ્લાન્ટ યાર્ડમાંથી. તો અગર તમે કમ્ફર્ટેબલ હોય and if you want to just you know add one more vendor તમારા બિઝનેસ માટે તો we can look into that.

customer

78.2s

Right. Okay.

બરોબર. ઓકે.

agent

79.3s

Hmm. But in this, what would be your monthly consumption of PPGL? And according to you, which one do you keep more? Like

હમ. બટ આમાં તમારું મંથલી કન્ઝમ્પશન કેટલું હશે PPGL નું? અને તમારા હિસાબે કયું તમે વધારે રાખો છો? લાઈક

customer

82.8s

No, no, give me the rate right now, once.

નઈ નઈ અત્યારે રેટ આપોને મને તમે એક વાર.

agent

84.8s

Uh, right now, sure, it's month-end, so the rates won't be valid right now. But for you

અ અત્યારે શ્યોર અત્યારે મંથ એન્ડ છે તો રેટ્સ અત્યારે વેલિડ નઈ રહે. બટ તમને

customer

87.4s

No problem, when the rates for next month come, give me the rate once.

કઈ નઈ નેક્સ્ટ મંથ રેટ આવે તો એક વખત મને રેટ આપજો.

agent

89.2s

Sure, sure. But on WhatsApp your requirement

શ્યોર શ્યોર. બટ WhatsApp પર તમારી રિક્વાયરમેન્ટ

customer

90.4s

Absolutely, absolutely, it's done.

બિલકુલ બિલકુલ ડન છે.

agent

91.5s

And in this, what would be your monthly consumption, approximately?

And આમાં તમારું મંથલી કન્ઝમ્પશન કેટલું હશે અંદાજે?

customer

93.4s

We'll talk about all that later. First, give the rate. Okay? Fine. Then we can talk about doing something.

એ બધું આપણે પછી વાત કરીએ. પેલા રેટ આપજોને. બરોબર? સારું. પછી કઈક આપણે કરી શકીએ વાત.

agent

97.0s

So then, what should I give the rate for? Because you know, for the rate, I will need some details, right? Is it Pragati, is it Coloron Plus, what thickness do you need?

તો પછી શેમાં રેટ આપું? બીકોઝ યુ નો રેટ માટે મને કઈક તો ડિટેલ જોઈશે ને? કઈક પ્રગતિ છે, કલર ઓન પ્લસ છે, શું થીકનેસ અમે જોઈએ તમને?

customer

100.7s

Hmm. We need OEM. We need around 25 to 100 tons.

હમ. OEM જોઈએ છે આપણે. લગભગ 25 થી 100 ટનની અંદર જોઈએ આપણે.

agent

103.4s

OEM 70... sorry 150, right?

OEM 70... સોરી 150 રાઈટ?

customer

104.7s

150 GSM. .50 and .6

150 GSM. .50 અને .6

agent

106.8s

Okay, you need both. Okay. Okay. Got it. Uh, any common preference in color?

અચ્છા બંને જોઈએ છે તમને. ઓકે. ઓકે. ગોટ ઈટ. અ કલરમાં કોઈ કોમન પ્રિફરેશન ખરો?

customer

109.8s

So what was the last rate for this? What is considered the last rate for this?

તો આ લાસ્ટ રેટ શું હતો આનો આમ? લાસ્ટ રેટ શું ગણાય આનો?

agent

112.1s

Uh, ideally, my PPGL was something like 91 or 92 rupees, my FOR was.

અ આઈડિયલી મારું PPGL નું મેં કઈક 91 કે 92 રૂપીસ મારું હતું FOR.

customer

115.6s

No, no, it's about 150 GSM.

ના ના 150 GSM ની વાત છે.

agent

117.2s

Uh, 150... hold on. I have to check it. Just give me. Point.

અ 150... ચાલો રાખજો. I have to check it. Just આપો. પોઈન્ટ.

agent

121.2s

PPGL, PPGL. GI, this only has GI.

PPGL, PPGL. GI, આમાં તો GI જ છે.

agent

128.8s

Right now from the plant, is the site closed somewhere?

હાલમાં પ્લાન્ટ પરથી જરાક હું સાઈટ બંધ છે ક્યાં?

customer

130.9s

Okay.

અચ્છા.

agent

131.7s

Uh Harsh bhai, just give me five minutes. My site server is just loading. Uh, if you want, I can WhatsApp you my rates for both on your number, which is 9099956080.

અ હર્ષભાઈ, મને ખાલી પાંચ મિનિટ આપોને. ખાલી મારું સાઈટ સર્વર મારું લોડ થાય છે. અ તમને હું એવું તો તમારો આ જે નંબર છે which is 9099956080, એમાં તમને WhatsApp કરી આપું રેટ્સ મારા બંને.

customer

138.4s

Okay, okay, fine, okay?

ઓકે ઓકે ફાઈન હો.

agent

139.5s

Will that work?

ચાલશે?

customer

140.2s

Yes.

હા.

agent

140.8s

Done, done.

ડન છે ડન છે.

customer

141.4s

Give the last rate so we get an idea.

લાસ્ટ રેટ આપી દો તો આપણને ખબર પડે.

agent

142.6s

Yes, that's it, that's it, right, that's it, yes, yes, I'll give you the rate for that.

હા એ જ એ જ રાઈટ એ જ હા હા એ જ તમને હું આપી દઉં રેટ એનો.

customer

144.9s

Okay. Okay, okay.

ઓકે. ઓકે ઓકે.

agent

146.0s

Okay, okay. Thank you.

ઓકે ઓકે. થેન્ક યુ.

customer

147.3s

[inaudible]