Call 34972178392079720 2026-07-13 · ankit mistry · 1:33
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | No_requirement | full conversation 19 turns, clean transcript (0% inaudible) | Gujarati | 19 | customer_led (campaign_name:medium) |
Audio: clear: There is a slight echo on the customer's side, but it does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.34
confidence high · +0/−2
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent did not attempt to revalidate any of the required fields like product, specs, quantity, or location.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent only asked one discovery question (current brands), which is below the threshold of 2 for a 'partial' score.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
−2.0 pts
Closure with price & timeline
Agent committed to sending a price but failed to state a specific timeline for the price revert, which is required.
How sudeeps did it on a
9.0/10 call —
I will send you the quotation, sir. But the thing is, we will have to place its order today itself because the prices are valid for today.
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
price
There's also a difference in your pricing.
did well
Opener acknowledges platform submission
Uh Alibhai, a while ago you had registered your business, which is Alibhai Engineers, on our Jindal's digital portal.
Summary
The agent contacted a dormant lead who had registered over a year ago. The customer stated they buy locally from an agent because JSW's price is higher by 1-2 rupees, mentioning they use AMNS. The agent did not perform further discovery on the customer's needs and ended the call by promising to message his 'best price' without a firm timeline.
Coaching
When a customer raises a price objection, first complete discovery on their requirement (specs, quantity) and then reframe the discussion around the all-inclusive *landed* cost, not just the base price.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Uh Alibhai, a while ago you had registered your business, which is Alibhai Engineers, on our Jindal's digital portal. Agent correctly referenced the customer's past registration on the digital portal. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
Agent did not attempt to revalidate any of the required fields like product, specs, quantity, or location. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | Uh, so in this, do you take AMNS or Tata? As a steel brand? Agent only asked one discovery question (current brands), which is below the threshold of 2 for a 'partial' score. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 | Sure, I will message you for that. From my personal number. Okay? Agent committed to sending a price but failed to state a specific timeline for the price revert, which is required. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 |
Agent did not engage in any unnecessary re-pitching of the JSW portfolio. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | There's also a difference in your pricing. |
So what is the price difference between our pricing and the market's pricing? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.76 heavy | 27.9s | 8.8s | 56.3s | 7.7s | 359.1 | 0 | 9 | 10 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello?
હેલો?
agent
1.1s
Yes.
હા.
agent
1.7s
Uh, is this Aliji speaking? Alibhai?
અ અલીજી વાત કરે છે? અલીભાઈ?
customer
3.2s
Yes.
હા.
agent
3.8s
Uh Alibhai, good morning. I am Ankit Mistry speaking from JSW Steel. Jindal Steel Mumbai Head Office.
અ અલીભાઈ ગુડ મોર્નિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું JSW સ્ટીલમાંથી. જિંદાલ સ્ટીલ મુંબઈ હેડ ઓફિસ.
customer
8.2s
Yes.
હા.
agent
8.9s
Uh Alibhai, a while ago you had registered your business, which is Alibhai Engineers, on our Jindal's digital portal. But then it's been almost over a year. We have never received any steel requirement from you after that. So I just called you regarding that to know.
અ અલીભાઈ, આપણે થોડા ટાઈમ પહેલા તમે અમારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારું જે બિઝનેસ છે, which is અલીભાઈ એન્જિનિયર્સ, અ એ અકાઉન્ટ આપણે તમે રજીસ્ટ્રેશન કરાવ્યું હતું. બટ ધેન ઓલમોસ્ટ એને એક વર્ષ ઉપર જેવું થઈ ગયું છે. અમને ક્યારેય એના પછી કોઈ સ્ટીલની રિક્વાયરમેન્ટ આવી નથી. તો બસ એના રિગાર્ડિંગ મેં તમને ફોન કર્યો છે જાણવા માટે મેં.
customer
16.6s
Sorry?
સોરી?
customer
17.1s
No no, nothing like that. I get the material locally from an agent, so then
ના ના એવું કઈ નહિ. લોકલી મને એજન્ટ પાસેથી મટીરીયલ મળી જાય છે એટલે પછી
agent
20.0s
I see, okay.
અચ્છા, ઓકે.
customer
20.6s
There's also a difference in your pricing.
પ્રાઇઝિંગમાં બી ફરક પડે છે તમારા.
agent
22.0s
I see, I just called for that, what issues we are facing here. So what is the price difference between our pricing and the market's pricing?
અચ્છા, બસ એના માટે ફોન કર્યો છે શું અહિયાં ઇસ્યુઝ ફેસ કરી રહ્યા છીએ. તો પ્રાઇઝિંગમાં કેટલો ડિફરન્સ આવે છે અમારા પ્રાઇઝિંગમાં અને માર્કેટના પ્રાઇઝિંગમાં?
customer
26.8s
There is a difference of one or two rupees.
એક બે રૂપિયાનો ફરક હોય છે.
agent
28.2s
I see, there's a difference of one or two rupees. Okay. Uh, so in this, do you take AMNS or Tata? As a steel brand?
અચ્છા, એક બે રૂપિયાનો ફરક આવે છે. ઓકે. અ તો આમાં શું તમે AMNS કે ટાટા લો છો આની અંદર? એઝ અ સ્ટીલ બ્રાન્ડ?
customer
31.8s
No no, AMNS also works and
ના ના, AMNS બી ચાલે ને
customer
33.3s
AMNS.
agent
34.0s
Okay. I see, I see. So see, we can try once, we can try a little. See, whatever my best possible price is, I can give it to you once.
ઓકે. અચ્છા, અચ્છા. તો સી, એકવાર આપણે ટ્રાય, થોડી બી ટ્રાય કરી શકીએ છીએ. જો મારી જે બી મારી બેસ્ટ પોસિબલ પ્રાઇઝ હશે એ તમને હું આપી શકું છું એકવાર.
customer
38.2s
Okay, let's see.
ચલો, આપણે જોઈએ.
agent
39.2s
Sure, I will message you for that. From my personal number. Okay?
શ્યોર, આપણે એના માટે મેસેજ કરું છું. મારા પર્સનલ નંબરથી. ઓકે?