Call 34972178514367020 2026-07-27 · dhruv · 1:05
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | General Enquiry | full conversation 16 turns, clean transcript (0% inaudible) | Gujarati | 16 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background noise, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
spec_not_available
Customer requires a specific slit width of 114mm in 0.70mm thickness, which they state from past experience is not available.
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−2
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not attempt to revalidate any product, quantity, or location details. The customer had to volunteer their requirement.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent opened with a generic cold-call question instead of acknowledging the customer's platform submission.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent asked no discovery questions. The customer volunteered their end application, but no other information was sought.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Sir, is there any requirement right now?
Summary
The customer, a rolling shutter manufacturer, immediately stated that JSW does not stock their required slit coil (114mm x 0.70mm), based on several previous interactions. The agent, who opened the call without referencing the customer's platform inquiry, only offered to check for the material before the call ended. The customer's past experience indicates a supply issue with this specific dimension.
Coaching
When calling a customer who has submitted an inquiry, always open by referencing that submission to show you have context, rather than asking a generic question like 'is there any requirement?'.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Sir, is there any requirement right now? The agent opened with a generic cold-call question instead of acknowledging the customer's platform submission. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not attempt to revalidate any product, quantity, or location details. The customer had to volunteer their requirement. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions. The customer volunteered their end application, but no other information was sought. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 | Let me check once, sir. The agent did not provide a price or a timeline for a price, offering only a vague promise to 'check'. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sir, is there any requirement right now? The agent did not pitch any products, and therefore did not re-pitch the portfolio unnecessarily. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.364 | 8.2s | 14.3s | 42.5s | 1.9s | 234.1 | 0 | 7 | 9 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello
હેલો
agent
1.4s
Hello
હેલો
customer
2.1s
Speak
બોલો
agent
2.7s
Umiya Rolling Shutters?
ઉમિયા રોલિંગ શટર્સ?
customer
4.0s
Yes, speak.
હા બોલો
agent
4.6s
Sir, I'm calling from JSW One, from Jindal Steel.
સાહેબ JSW One થી વાત કરું છું, જિંદાલ સ્ટીલ થી.
customer
6.7s
Yes, yes, yes, speak, speak.
હા હા હા, બોલો બોલો.
agent
7.8s
Sir, is there any requirement right now?
સાહેબ કઈ છે requirement અત્યારે?
customer
9.5s
The slitting requirement that we have, you don't have that. I have spoken about this three to four times before as well.
અમારી જે slitting વાળી requirement હોય છે ને, જે આપડી પાસે હોતું નથી. ત્રણ થી ચાર વખત મારે પહેલા પણ વાત થઈ છે.
customer
13.5s
So, as per my requirement, you don't have the stock, I mean.
તો મારી requirement પ્રમાણે આપડી પાસે stock નથી હોતો મતલબ.
customer
16.0s
You see, I have work for rolling shutters.
મારે છે ને રોલિંગ શટર નું કામ છે.
agent
17.2s
Hmm hmm.
હમમ હમમ
customer
17.6s
So I need slitting in .70. 114 mm by .70.
એટલે મારે .70 માં slitting જોઈએ છે. 114 mm by .70.
agent
20.0s
114, understood. You need 114.
114, સમજાઈ ગયું. 114 જોઈએ છે તમને.
customer
21.9s
Yes, 114 into .7.
હા, 114 into .7.
agent
24.3s
Let me check once, sir.
હું એક વાર નાખી જોઉં સાહેબ.