Call 34972178427278744 2026-07-17 · ankit mistry · 1:20
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | Call_back_later | full conversation 15 turns, clean transcript (0% inaudible) | Gujarati | 15 | customer_led (campaign_name:medium) |
Audio: clear: The audio is clear with no significant background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: trader
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.52
confidence high · +8/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Customer requested a callback before any requirement details could be validated.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Opener acknowledges platform submission
The agent referenced a year-old platform registration, not a recent requirement submission as required for a customer-led call.
How sudeeps did it on a
9.0/10 call —
Sir, your company was registered on the portal for Surat. In fact, you have also created a requirement for a CR coil through our website, oh sorry not website, through the app.
−2.0 pts
Discovery (5 Qs, woven naturally)
The call ended before any discovery questions about the customer's business could be asked.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
No unnecessary re-pitching
So I just called you regarding that to understand if we are facing any issues or, you know, was there any issue with material availability or pricing.
Summary
The agent called a contact whose business, 'Om Pipes and Steel Traders', had registered on the JSW portal over a year ago. The customer stated they were driving and asked for a callback on the 28th. The agent agreed and the call ended.
Coaching
Your 16-second opening monologue about a year-old registration likely caused the customer to disengage. For customer-led calls, immediately confirm their recent request to show you're prepared.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Uh Sanjay bhai, a few months back you had registered your business... on our JSW digital portal. The agent referenced a year-old platform registration, not a recent requirement submission as required for a customer-led call. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
Customer requested a callback before any requirement details could be validated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call ended before any discovery questions about the customer's business could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to a point where price or a timeline could be discussed; it ended with a callback agreement. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | So I just called you regarding that to understand if we are facing any issues or, you know, was there any issue with material availability or pricing... The agent did not get a chance to pitch, but the opening was focused on the call's purpose and did not involve an unnecessary portfolio pitch. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.756 heavy | 28.2s | 9.1s | 42.7s | 15.7s | 312.8 | 0 | 7 | 8 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
હેલો.
agent
1.6s
Hello, uh, am I speaking with Sanjay bhai? Sanjay Patel?
હેલો, અ સંજયભાઈ વાત કરે છે? સંજય પટેલ?
customer
4.0s
Yes, speak.
હા બોલો.
agent
4.6s
Hello. Uh, Sanjay bhai, hi, good afternoon. I am Ankit Mistry speaking, from JSW Steel, Jindal Steel Mumbai head office.
હેલો. અ સંજયભાઈ, હાય, ગુડ આફ્ટરનૂન. હું અંકિત મિસ્ત્રી વાત કરું છું, JSW સ્ટીલમાંથી, જિંદાલ સ્ટીલ મુંબઈ હેડ ઓફિસ.
customer
10.3s
Yes.
હા.
agent
11.1s
Uh Sanjay bhai, a few months back you had registered your business, which is Om Pipes and Steel Traders, on our JSW digital portal. Uh, we had registered that account but then it's been almost over a year and since then you haven't had any steel requirement. So I just called you regarding that to understand if we are facing any issues or, you know, was there any issue with material availability or pricing due to which you haven't been able to start any business with us in steel supply yet?
અ સંજયભાઈ, આપણે few months back તમે અમારા JSW ના ડિજિટલ પોર્ટલ પર તમારો આ જે બિઝનેસ છે which is Om Pipes and Steel Traders, અ એ અકાઉન્ટ આપણે રજીસ્ટ્રેશન કર્યું હતું but then almost એને એક વરસ ઉપર જેવું થઈ ગયું છે અને એના પછી તમને ક્યારેય કોઈ સ્ટીલની રિક્વાયરમેન્ટ આવી નથી રહી. તો just એના રિગાર્ડિંગ મેં તમને આ ફોન કર્યો છે to understand કે આપણે કોઈ issues face કરી રહ્યા છીએ કે પછી, you know, કોઈ મટીરીયલ અવેલેબિલિટી કે પ્રાઈઝિંગનો issue હતો જે કારણે હજુ સુધી તમે કઈ બિઝનેસ તમારી જોડે શરૂ નથી કરી શક્યા સ્ટીલ સપ્લાયમાં?
customer
27.0s
Okay, can you give me a callback on the 28th?
સારું, તમે છે ને મને એક 28 તારીખે call back આપશો?
agent
29.3s
Sorry?
customer
29.6s
You see, right now I am in the car.
તમે છે ને અત્યારે હું ગાડીમાં છું.
agent
31.4s
Oh, okay, so sorry. I was thinking I would call you at the month end.
Oh, okay, so sorry. મેં વિચાર્યું હતું કે તમને હું month end માં call કરું.
customer
33.8s
You call me on the 28th, so we can talk peacefully, I will have reached.
તમે મને 28 તારીખે call કરો, એટલે શું આપણે શાંતિથી વાત કરશું, હું પહોંચી જઈશ.
agent
36.8s
Sure, sure, no problem, no problem, Sanjay bhai. Yeah.
Sure, sure, no problem, no problem, સંજયભાઈ. Yeah.
customer
39.0s
Thank you.
agent
39.8s
Okay.
customer
40.2s
Yeah, yeah.