Call 34972178411098480 2026-07-15 · ankit mistry · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | Does_not_deal_Steel | full conversation 10 turns, clean transcript (0% inaudible) | Gujarati | 10 | customer_led (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.58
confidence high · +0/−4
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended before any requirement details could be revalidated.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge the customer's platform submission and instead started with a basic qualifying question.
How sudeeps did it on a
9.0/10 call —
Sir, your company was registered on the portal for Surat. In fact, you have also created a requirement for a CR coil through our website, oh sorry not website, through the app.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked; the agent only asked if the customer deals in steel before the call was cut short.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
No unnecessary re-pitching
Uh, we just wanted to get a confirmation that in your business today, which is Radadiya Industries, do you do procurement in steel or is it non-steel?
Summary
The agent called a contact from Radadiya Industries but failed to acknowledge the customer's online submission, instead asking if they procure steel. The customer stated they were busy and asked for a callback the next day, to which the agent agreed. The call ended before any requirements were discussed; the logged disposition 'Does_not_deal_Steel' is not supported by the transcript.
Coaching
For inbound leads, always start by acknowledging their submission on our platform (e.g., 'I'm calling about the GI coil requirement you just submitted') to build immediate context and rapport.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not acknowledge the customer's platform submission and instead started with a basic qualifying question. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended before any requirement details could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent only asked if the customer deals in steel before the call was cut short. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call was too short to reach the closure stage. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Uh, we just wanted to get a confirmation that in your business today, which is Radadiya Industries, do you do procurement in steel or is it non-steel? The agent did not perform an unnecessary re-pitch of the product portfolio. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.762 heavy | 14.4s | 4.5s | 43.1s | 8.0s | 283.3 | 0 | 5 | 4 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.0s
This call is now being recorded.
customer
1.8s
Yes.
હા.
agent
2.3s
Hello, uh are you Chirag ji? Chirag Patel?
Hello, uh Chirag ji aap kar rahe che? Chirag Patel?
customer
4.3s
Yes, Yatin speaking. Go on.
હા, યતીન વાત કરું. બોલો ને.
agent
6.0s
Chirag bhai, good afternoon. I am Ankit Mishri speaking, from Jindal Steel.
ચિરાગભાઈ, ગુડ આફ્ટરનૂન. હું અંકિત મિશ્રી વાત કરું છું, જિંદલ સ્ટીલમાંથી.
agent
9.0s
Uh, we just wanted to get a confirmation that in your business today, which is Radadiya Industries, do you do procurement in steel or is it non-steel?
અ આપણે ખાલી કન્ફર્મેશન જાણવું હતું કે આજે તમારો બિઝનેસ છે રદડિયા ઇન્ડસ્ટ્રીઝ, આમાં તમે સ્ટીલમાં તમે પ્રોક્યોરમેન્ટ કરો છો કે નોન-સ્ટીલ છે આ?
customer
14.1s
Huh?
હે?
agent
15.2s
Your business today, which is Radadiya Industries, uh in this do you in steel you-
તમારો આજે બિઝનેસ છે, which is રદડિયા ઇન્ડસ્ટ્રીઝ, અ આમાં તમે સ્ટીલમાં તમે-
customer
18.0s
One minute, can we talk tomorrow? I am busy right now.
એક મિનિટ, કાલ વાત કરીએ તો? અત્યારે હું કામમાં છું.
agent
20.7s
Okay, okay, fine, no problem.
ઓકે, ઓકે, ઠીક છે, વાંધો નહીં.