JSWOzonetel · Call Analysis

Call 34972178461479580 2026-07-21 · Abdul Ansari · 0:27

CampaignDispositionCould we hear it?Language TurnsPitch type
IS_MFG_CR_GI_Coated_Opp_Jul26 General Enquiry no conversation no human conversation on the recording (voicemail / IVR / ringing) Gujarati 2 customer_led (campaign_name:medium)
Audio: muffled: The agent's opening is muffled and is immediately followed by an English voicemail prompt. No conversation takes place.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
n/a
n/a

2 · Customer quality

the LEAD we handed over
– /4 flags

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
n/a
confidence none · +0/−0 from 0 hits
excluded: dead call (red band)

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
1.0 heavy 3.0s –s 24.0s 3.0s too short 0 1 – 0

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent
0.8s
Hello, I am calling from the JSW One platform.
નમસ્તે, હું JSW One પ્લેટફોર્મ પરથી બોલું છું.
unknown
4.5s
The person you're trying to reach is unavailable. Please leave a message at the tone.