Call 34972178400898670 2026-07-14 · Ganesh · 1:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | General Enquiry | full conversation 19 turns, clean transcript (0% inaudible) | Hindi | 19 | customer_led (campaign_name:medium) |
Audio: clear: There is some background chatter on the agent's side, but it does not significantly impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.16
confidence high · +2/−1
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not attempt to revalidate any requirement details; the customer immediately objected on price.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent initiated a proactive call to check for a requirement, not in response to a platform submission.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked; the conversation was immediately focused on a price objection.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
objection
The customer raised 2 objections
you did not answer:
price send_price_will_think
your rate is always high. You say you are from JSW, but your rate is higher than even the market vendors for JSW.
Okay, I will talk to you.
did well
Closure with price & timeline
I will give it to you for 76.25, sir.
No unnecessary re-pitching
Yes, yes sir, actually I had called for the product, sir. Do you have any requirement for now in steel? For GP etcetera?
Summary
The agent made a proactive call to a customer with a recurring GP steel requirement. The customer immediately raised a strong price objection based on past experiences. The agent quoted a price without performing any discovery or objection handling, and the call ended with the customer giving a soft brush-off and the agent offering his contact number.
Coaching
When the customer objects on price, don't just give a number. First, use discovery to understand their current landed cost and then frame your price as an all-inclusive delivered price to show the true value.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent initiated a proactive call to check for a requirement, not in response to a platform submission. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not attempt to revalidate any requirement details; the customer immediately objected on price. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the conversation was immediately focused on a price objection. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | I will give it to you for 76.25, sir. The agent provided a specific price for the requested material when asked by the customer. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Yes, yes sir, actually I had called for the product, sir. Do you have any requirement for now in steel? For GP etcetera? The agent kept the call focused on the customer's query and did not re-pitch the portfolio. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | your rate is always high. You say you are from JSW, but your rate is higher than even the market vendors for JSW. |
I don't know why it's happening like that... I will give it to you for 76.25, sir. |
| send_price_will_think | mishandled | Okay, I will talk to you. |
Okay. My personal number so I will ping you. I guess you might have it already. I'll do it again. If needed, contact me directly once. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.536 | 21.5s | 18.6s | 69.9s | 4.5s | 348.8 | 0 | 9 | 9 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.9s
Meaning from Sunil's truck
सुनील ट्रक से मतलब
customer
2.0s
Whoever needs it from wherever, they take it from there. Hello.
जिसको जहां चाहिए वही ना लेता वो। हेलो।
agent
4.2s
Hello.
हेलो।
customer
4.9s
Yes sir.
हां सर।
agent
5.5s
Yes sir, good good morning sir, Ganesh speaking from JSW One.
हां सर, गुड गुड मॉर्निंग सर, गणेश మాట్లాడుతున్నాను JSW One నుంచి.
customer
8.2s
Yes sir, tell me.
जी सर, बोलिए ना।
agent
9.0s
Yes, yes sir, actually I had called for the product, sir. Do you have any requirement for now in steel? For GP etcetera?
जी, हां सर, एक्चुअली मैं प्रोडक्ट के लिए कॉल किया था सर, इसमें अभी के लिए कोई रिक्वायरमेंट वगैरह होगा क्या आपको स्टील में? जीपी वगैरह का?
customer
13.5s
There is a requirement, but your rate is always high. You say you are from JSW, but your rate is higher than even the market vendors for JSW.
रिक्वायरमेंट रहता है, आपका रेट ही ज्यादा रहता है ना। आप JSW से बोलते हैं, JSW का मार्केट वेंडर से भी रेट ज्यादा रहता है आपका।
agent
17.8s
I don't know why it's happening like that because we have now started from here ourselves, I am selling in other places too, it's not like that.
पता नहीं मैं क्यों ऐसा हो रहा है क्योंकि अभी तो हमने खुद से यहां से भी स्टार्ट किया है, मैं बाकी जगह भी बेच रहा हूं, ऐसी बात नहीं है।
customer
21.5s
No, no, you have already been calling me for a year, I send the requirement, and after that, you give a rate higher than the market. The rate that the local vendor gives, you give higher than that, so there's no point, is there?
नहीं नहीं, ऑलरेडी आपने जो है साल भर से मेरे पास कॉल करते हैं, रिक्वायरमेंट भेजता हूं, उसके बाद जो है मार्केट से भी रेट आप ज्यादा देते हैं। जो लोकल वेंडर देता है, उससे भी ज्यादा देते हैं, तो फिर मीनिंग ही नहीं है ना।
agent
28.0s
No, I was asking, look now, what is the price?
नहीं, मैं पूछ रहा था अभी देखिए थोड़ा प्राइस क्या रहता है?
customer
29.5s
What is your rate for JSW's 1 mm GP today?
आज के दिन आपका JSW का 1 mm का रेट क्या है जीपी का?
agent
31.8s
One second, I'll tell you, sir.
एक सेकंड बता देता हूं सर।
agent
34.5s
Yes, ex-JD, meaning I will give it to you for 76.25, sir.
जी, एक्स-जेडी मतलब मैं आपको 76.25 में दे दूंगा सर।
customer
36.2s
76.2?
agent
37.0s
25, yes. This is your ex-JD, meaning.
25 हां। ये आपका एक्स-जेडी मतलब में।
customer
38.5s
Okay, I will talk to you.
ठीक है, मैं बात करता हूं आपसे।
agent
40.0s
Okay. I will ping you my personal number. I guess you might have it already. I'll do it again. If needed, contact me directly once.
ओके। मेरा पर्सनल नंबर तो मैं आपको पिंग कर देता हूं। आई गेस आपके पास है भी शायद। वापस से कर देता हूं। लगे तो एक बार डायरेक्टली कांटेक्ट कर लेना।
customer
44.5s
Yes sir.
जी सर।