34972178547618932 · Call

Call 34972178547618932 2026-07-31 · Rohit Mishra · 0:32

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_MFG_CR_GI_Coated_Opp_Jul26	General Enquiry	full conversation 7 turns, clean transcript (14% inaudible)	Hindi	7	customer_led (campaign_name:medium)

Audio: noisy: There is some muffled background conversation at the beginning of the call.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.00

confidence high · +0/−0 from 0 hits
0.7*prior (damped - label alone is weak)

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Revalidate every field The call ended before the agent could attempt to revalidate any of the customer's requirement details.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

−2.0 pts Opener acknowledges platform submission The agent used a generic introduction instead of acknowledging the customer's online submission.

How ankit mistry did it on a 10.0/10 call —

Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?

−2.0 pts Discovery (5 Qs, woven naturally) The call was too short for any discovery questions to be asked.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

did well

No unnecessary re-pitching

This is Rohit Mishra speaking from JSW, from Mumbai.

Summary

The agent introduced himself and his company. The customer asked for clarification on the agent's location, and the call ended immediately after. No business details were discussed due to the extremely short duration.

Coaching

For customer-led calls, open by referencing their online inquiry to provide immediate context, rather than using a generic introduction.

Missed: CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	fail	–	0.0	The agent used a generic introduction instead of acknowledging the customer's online submission.
CL2 Revalidate every field	3	fail	0	0.0	The call ended before the agent could attempt to revalidate any of the customer's requirement details.
CL3 Discovery (5 Qs, woven naturally)	2	fail	0	0.0	The call was too short for any discovery questions to be asked.
CL4 Closure with price & timeline	2	fail	–	0.0	The call ended before any discussion of price, stock, or timelines could occur.
CL5 No unnecessary re-pitching	1	pass	–	1.0	This is Rohit Mishra speaking from JSW, from Mumbai. The agent did not re-pitch the portfolio, as the call ended immediately after the introduction.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.714	4.0s	1.6s	26.4s	2.5s	too short	0	3	3	1

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

unknown

0.3s

[inaudible] payment [inaudible]

customer

3.5s

Hello?

agent

4.2s

Hello.

agent

4.8s

Is this Noor Mohammad ji speaking?

नूर मोहम्मद जी बात कर रहे हैं?

customer

6.3s

Yes, tell me.

हाँ जी बोलिए।

agent

7.1s

Yes, hello. This is Rohit Mishra speaking from JSW, from Mumbai.

जी नमस्ते। रोहित मिश्रा बात कर रहा हूँ JSW से, from Mumbai.

customer

10.0s

From where, sir?

किधर से सर?