Call 34972178393818560 2026-07-13 · dhruv · 2:36
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | No_requirement | full conversation 41 turns, clean transcript (0% inaudible) | Gujarati | 41 | customer_led (campaign_name:medium) |
Audio: clear: There is some background office noise on the agent's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: bright finish CR
3 · Supply
US
spec_not_available
Customer requires slitting to very narrow widths (34mm, 52mm, 66mm) which is below our processing capability.
4 · Sentiment
the CUSTOMER
+0.32
confidence high · +5/−0
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent only revalidated product and specs (thickness/width), but failed to ask about quantity, delivery location, or timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
Agent opened with a generic 'do you have a requirement' instead of acknowledging the prior conversation or platform submission.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
Agent only clarified the end application (slitting/cutting) but missed all other discovery questions like monthly tonnage, brands, or payment terms.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
ઠીક છે, ચાલો. હું કંઈક planning થાય તો કહું તમને.
did well
Closure with price & timeline
આ પડશે સાહેબ તમને 67,500.
Summary
The agent followed up with a customer needing CR coils. The customer specified thicknesses and very narrow slitting widths (34-66mm), which the agent correctly identified JSW cannot process. The customer also asked for a 'bright finish' which the agent confirmed is not available. The agent provided a price for standard CR coil and the call ended with the customer stating they would call back if they have a plan.
Coaching
Your opening needs to acknowledge the customer's existing lead or prior conversation; starting with 'do you have a requirement?' makes it sound like a cold call and confuses the customer.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | સાહેબજી, એ પૂછતો તો કઈ છે requirement સાહેબ? Agent opened with a generic 'do you have a requirement' instead of acknowledging the prior conversation or platform submission. |
| CL2 Revalidate every field | 3 | fail | 2 | 0.0 | Okay. અને width શું આવે સર તમારી? Agent only revalidated product and specs (thickness/width), but failed to ask about quantity, delivery location, or timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 1 | 0.0 | Understood. એટલે cut to size આવે તમને, specific size. Agent only clarified the end application (slitting/cutting) but missed all other discovery questions like monthly tonnage, brands, or payment terms. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | આ પડશે સાહેબ તમને 67,500. Agent provided a specific price for the base material when the customer asked for it. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 |
Agent correctly focused the conversation on CR after the customer specified it and did not unnecessarily pitch the whole portfolio. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | ઠીક છે, ચાલો. હું કંઈક planning થાય તો કહું તમને. |
નક્કી સર, હું wait કરીશ તમારા call નો. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.6 | 36.6s | 24.4s | 95.0s | 9.4s | 265.6 | 0 | 21 | 20 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.9s
Hello.
હેલો.
agent
2.7s
Hello?
હેલો?
customer
3.4s
Yes.
હા.
agent
4.0s
Is this Manish bhai speaking?
મનીષભાઈ બોલો?
customer
5.3s
Yes, speak.
બોલો બોલો.
agent
6.1s
Sir, I'm calling from JSW One.
સર JSW One થી વાત કરું છું.
customer
8.3s
Where?
ક્યાં?
agent
8.9s
JSW One MSME General Steel Works, brother.
JSW One MSME General Steel Works from ભાઈ.
customer
11.0s
Yes, speak sir, speak.
હા બોલો સાહેબ બોલો.
agent
12.6s
Sir, I was asking, do you have any requirement, sir?
સાહેબજી, એ પૂછતો તો કઈ છે requirement સાહેબ?
customer
14.9s
In what?
શેમાં?
agent
15.8s
HR, CR, GI, GP.
customer
17.2s
I need CR, sir, but we had spoken two days ago, right?
CR જોઈ સાહેબ મારે પણ હવે આપણે બે દિવસ આગળ વાત થઈ'તી ને.
agent
20.0s
Hm hm.
હં હં.
customer
20.7s
Mine involves slitting, cutting is involved, understand?
મારે સ્લીટિંગ આવે, કટિંગ કરવાનું આવે, સમજ્યા?
agent
23.4s
Understood. So you need cut-to-size, a specific size.
Understood. એટલે cut to size આવે તમને, specific size.
customer
26.0s
My thickness is 1.15.
મારે thickness આવે 1.15.
agent
28.2s
Yes.
હા.
customer
29.0s
And 0.9.
અને 0.9 આવે.
agent
30.5s
Okay. And what is your width, sir?
Okay. અને width શું આવે સર તમારી?
customer
32.7s
In width, I have three sizes.
Width માં મારે ત્રણ સાઈઝો આવે.
agent
34.5s
Yes.
હા.
customer
35.1s
34 mm comes, 52 mm comes, and 66 mm comes.
૩૪ mm આવે, ૫૨ mm આવે, અને ૬૬ mm આવે.
agent
38.0s
Oh okay, so yours is two-digit slitting. Sir, actually we can't do that small because we don't have that kind of setup, that's why.
અચ્છા ઓકે, એટલે two digit slitting છે તમારું. સર actually એટલું નાનું આપણે કરી ન શકતા કેમ કે અમારું setup નથી એવું, એટલા માટે.
customer
41.8s
Right now, sir, I am asking you, do you make bright finish?
અત્યારે સાહેબ હું એ પૂછું છું તમને, આપણે bright finish બનાવો?
agent
44.4s
No sir, we don't make bright finish.
ના સર, bright finish નથી બનાવતા અમે.
customer
46.4s
Right.
બરાબર.
agent
47.2s
That is MTO, for which an order has to be placed at the plant, sir. About three and a half to four tons.
એ MTO લાગે, plant માં જેને order લગાડવો પડે એનો સર. સાડા ત્રણ કે ચાર ટન જેટલો.
customer
51.3s
Right.
બરાબર.
agent
52.4s
That's why.
એટલે.
customer
52.7s
What is the current price of CRPO?
અત્યારનો CRPO નો ભાવ શું?
agent
54.6s
One second, stay on the call, I'll let you know. Gujarat, Gujarat, Gujarat, Gujarat, Gujarat.
એક સેકન્ડ, call પર રહો, જણાવી દઉં. ગુજરાત, ગુજરાત, ગુજરાત, ગુજરાત, ગુજરાત.
agent
60.8s
Right now, sir, CR is available from 0.7 to 3 mm, 1250. This will cost you, sir, 67,500.
અત્યારે સાહેબ CR ચાલુ છે 0.7 થી ૩ mm, ૧૨૫૦. આ પડશે સાહેબ તમને 67,500.
customer
66.4s
67,500.
agent
67.8s
500. Ex-Ahmedabad.
customer
69.4s
Okay.
agent
70.4s
Yes, sir.
હા માલિક.
customer
71.8s
Okay, fine. If I have some planning, I will tell you.
ઠીક છે, ચાલો. હું કંઈક planning થાય તો કહું તમને.
agent
74.0s
Definitely sir, I will wait for your call.
નક્કી સર, હું wait કરીશ તમારા call નો.
customer
75.8s
Okay, okay.
agent
76.5s
Okay, thank you.