Call 34972178420275710 2026-07-16 · ankit mistry · 2:27
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | General Enquiry | full conversation 23 turns, clean transcript (0% inaudible) | Gujarati | 23 | customer_led (campaign_name:medium) |
Audio: clear: The audio is clear with no significant background noise.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
Material is available in coil form, but the business model does not support cutting the customer's required small quantity (2-3 sheets). This is an MOQ issue, not a supply failure.
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +0/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not attempt to revalidate any of the five required fields as the customer immediately disqualified themselves on quantity.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Opener acknowledges platform submission
The agent referenced a 7-month-old registration, not a recent requirement submission as required for a customer-led pitch.
How sudeeps did it on a
9.0/10 call —
Sir, your company was registered on the portal for Surat. In fact, you have also created a requirement for a CR coil through our website, oh sorry not website, through the app.
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent did not ask any discovery questions; the customer volunteered their business context, but the agent did not probe further.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
did well
No unnecessary re-pitching
I will update it here in the system, so that no one else will call you, okay?
Summary
The agent followed up on a 7-month-old business registration. The customer immediately clarified their requirement is for very small quantities (2-3 sheets) for a service department, which is far below JSW's 5-ton minimum order quantity. The agent professionally explained the MOQ constraint, updated the system to prevent future calls, and closed the conversation.
Coaching
You handled this mismatched lead well, but because the call was based on a 7-month-old registration, open by first asking if they have any current steel needs before referencing the old activity.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Sahil bhai, on third April you had registered your business, which is Vipul Engitech Private Limited, on our Jindal's digital portal. The agent referenced a 7-month-old registration, not a recent requirement submission as required for a customer-led pitch. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not attempt to revalidate any of the five required fields as the customer immediately disqualified themselves on quantity. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The agent did not ask any discovery questions; the customer volunteered their business context, but the agent did not probe further. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The lead was disqualified on quantity before any pricing or closure attempt could be made. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | I will update it here in the system, so that no one else will call you, okay? The agent correctly identified the lead as a mismatch and did not attempt to pitch irrelevant products or services. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.627 | 47.7s | 28.4s | 70.9s | 11.2s | 376.1 | 0 | 11 | 12 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello.
હેલો.
agent
1.6s
Hello, is this Sahil ji speaking? Sahil bhai?
હેલો, સાહિલજી વાત કરે છે? સાહિલભાઈ?
customer
3.7s
Yes, tell me.
હા બોલો.
agent
4.5s
Sahil bhai, good evening. I am Ankit Mistry speaking from JSW Steel, from the Jindal Steel Mumbai side office.
સાહિલભાઈ ગુડ ઇવનિંગ. હું અંકિત મિસ્ત્રી વાત કરું છું JSW સ્ટીલમાંથી, જિંદાલ સ્ટીલ મુંબઈ સાઈડ ઓફિસથી.
customer
9.5s
Yes, tell me.
હા બોલો.
agent
10.3s
Sahil bhai, on third April you had registered your business, which is Vipul Engitech Private Limited, on our Jindal's digital portal. That account was registered but then it's been almost over six-seven months, and after that, you haven't had any steel requirement from your end. So I just called you regarding that to know.
સાહિલભાઈ, આપણે થર્ડ એપ્રિલે તમે અમારા જિંદાલના ડિજિટલ પોર્ટલ પર તમારું આ જે બિઝનેસ છે વિચ ઇસ વિપુલ એન્જીટેક પ્રાઇવેટ લિમિટેડ, એ અકાઉન્ટ આપણે રજીસ્ટ્રેશન કરાવ્યું તું બટ ધેન ઓલમોસ્ટ એને છ સાત મહિના ઉપર જેવું થઈ ગયું છે, તમને એના પછી ક્યારે કોઈ સ્ટીલની રિક્વાયરમેન્ટ આવી નથી તમારા એન્ડથી. તો બસ એને રિગાર્ડિંગ મેં તમને ફોન કર્યો છે આ જાણવા માટે ને.
customer
20.2s
Our, our quantity, you see, the quantity is very less. It's two-two, three-three sheets, so then
અમારા અમારા ક્વોન્ટિટી છે ને, ક્વોન્ટિટી બહુ ઓછી હોય છે. બે બે ત્રણ ત્રણ શીટ હોય છે એટલે પછી
agent
24.6s
Oh okay, okay. So yours must be a retail segment in terms of material procurement.
ઓહ ઓકે, ઓકે. એટલે તમારો તમારો રિટેલ તમારો સેગમેન્ટ હશે ઇન ટર્મ્સ ઓફ મટીરીયલ પ્રોક્યોરમેન્ટ.
customer
27.8s
For us, it's only as per requirement, and that too, we have a service department, you understand? So the order is not in bulk.
અમારે ખાલી એસ પર રિક્વાયરમેન્ટ જ હોય છે ને એ બી અમાર સર્વિસ ડિપાર્ટમેન્ટ હોય છે, સમજ્યા? તો બલ્કમાં ઓર્ડર ના હોય.
agent
32.0s
Okay, okay. Yes, yes, yes, so whichever customer
અચ્છા અચ્છા. હા હા હા, એટલે જે પણ કસ્ટમર
customer
33.3s
For them, for the two-five, two-five parts that come in for service, for that, they just need one or two sheets of 1200 to 1250 by 2500.
એ લોકોને સર્વિસમાં જે બે પાંચ બે પાંચ પાર્ટ આવતા હોય ને એના માટે શીટ બારસો થી બારસો પચાસ બાય પચ્ચીસોની એક બે શીટ ખાલી જોઈતી હોય.
agent
38.8s
Okay, okay.
અચ્છા, ઓકે.
customer
39.6s
It's required regularly, of all different grades. Special oil
જોઈતી રેગ્યુલર હોય, બધા અલગ અલગ ગ્રેડની. સ્પેશિયલ ઓઈલ
agent
41.9s
Sir, don't do that further.
એ સર તમને આગળ ના કરો.
customer
43.4s
Hmm. Just for that, then your... No, there are other suppliers who give in smaller quantities, we take it from them only.
હમ. બસ એના માટે પછી તમારા જે ના, બીજા સપ્લાયર હોય જે ઓછા ક્વોન્ટિટીમાં આપતા હોય એમાં જ એ લઈએ છીએ.
agent
48.8s
Okay, okay. Fair enough Sahil bhai. I will update it here in the system, so that no one else will call you, okay?
ઠીક છે, ઠીક છે. ફેર ઇનફ સાહિલભાઈ. હું છે ને સિસ્ટમમાં અહીં અપડેટ કરી દઉં છું, તેથી તમને બીજો તમને કોઈ ફોન નહીં કરે, ઓકે?
customer
52.8s
Done, done, done.
ડન, ડન, ડન.
agent
53.8s
Yes. So what I mean is, for me, at a minimum, we also supply to MSMEs, customer, on the portal also we ask for MSMEs. So here, what happens is, we need a minimum quantity of five tons per size. At the very least, from a coil, we can mount the coil on the digital platform and cut and give it. Now we can't cut and give just one or two sheets, right? Then what happens is, it lies around and gets spoiled. Then it's of no use to the customer, nor is it of any use to us. So what happens is
યસ. એટલે મારે કેવું છે કે મારે ઓછામાં ઓછું બીજું અમે લોકો એમએસએમઈને સપ્લાય કરીએ છીએ કસ્ટમર, પોર્ટલ ઉપર પણ એમએસએમઈ જ માંગીએ છીએ. તો અહીંયા કેવું છે, ઓછામાં ઓછું પર સાઈઝ અમને પાંચ ટનની ક્વોન્ટિટી જોઈએ. ઓછામાં ઓછું અમે કોઈલથી, કોઈલ અમે ડિજિટલ પ્લેટફોર્મ પર ચઢાવીને અમે કાપીને આપી શકીએ. હવે એકાદ શીટ તો અમે કાપીને ના આપીએ ને, પછી શું એ પડ્યા પડ્યા બધી ખરાબ થઈ જાય. એ પછી ના કસ્ટમરને કામ લાગે ના અમને કામ લાગે. એટલે શું હોય
customer
65.0s
That's why I didn't inquire, because you would have a large... Our requirement is that much less.
એટલે એટલે જ મેં ઇન્ક્વાયરી નહીં કરી કે તમારે તો મોટું, અમારે એટલી બધી રિક્વાયરમેન્ટ ઓછી હોય.
agent
67.8s
So what happens is, we also have a godown in Ahmedabad, of JSW, but what happens is, all our material there is stocked in coil form. Like HR, CR, GI, all that. So then, as per the customer's requirement, we cut and give it, that's how it is.
એટલે કેવું છે, અમારે અમદાવાદમાં ગોડાઉન પણ આવેલું છે JSWનું, પણ એ કેવું છે, ત્યાં બધું અમારું મટીરીયલ કોઈલ ફોર્મમાં સ્ટોક થાય. લાઈક એચઆર, સીઆર, જીઆઈ એ બધું. તો પછી જેમ કસ્ટમરની રિક્વાયરમેન્ટ હોય એ હિસાબે અમે કાપીને આપીએ, એવું છે.
customer
75.0s
If there is any requirement, I will tell you on this number.
કઈ રિક્વાયરમેન્ટ હશે તો આ નંબર પર કહીશ.
agent
77.0s
Definitely, definitely. No problem Sahil bhai. Okay. Nice sir. Thank you so much.
ચોક્કસ, ચોક્કસ. વાંધો નહીં સાહિલભાઈ. ઓકે. નાઈસ સર. થેન્ક યુ સો મચ.
customer
79.8s
Yes.
હા.