Call 34972178539413292 2026-07-30 · ankit mistry · 0:39
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_CR_GI_Coated_Opp_Jul26 | General Enquiry | full conversation 9 turns, clean transcript (0% inaudible) | Gujarati | 9 | customer_led (campaign_name:medium) |
Audio: clear: Some background chatter is present but doesn't affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.43
confidence high · +0/−8
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The customer was busy and requested a callback before any requirement details could be revalidated.
How sudeeps did it on a
9.0/10 call —
The inquiry you have created now, sir, is for CR material. Do you need exactly CR or galvanize?... .7, 1250 or 1220... This 5-ton coil... In Surat, this one, right... And pincode 394210, correct?... Just tell me when you want to take it.
−2.0 pts
Opener acknowledges platform submission
The agent referenced a previous call from last month, not the customer's recent platform submission.
How sudeeps did it on a
9.0/10 call —
Sir, your company was registered on the portal for Surat. In fact, you have also created a requirement for a CR coil through our website, oh sorry not website, through the app.
−2.0 pts
Discovery (5 Qs, woven naturally)
The call was too short for discovery as the customer was busy and asked to be called back.
How Aditya Pandey did it on a
8.5/10 call —
where is its application used?... Sir, how much do you require monthly?... which material do you generally need for that?... So are you taking this on credit, sir, the one from SAIL and BSP?
did well
No unnecessary re-pitching
Jay bhai, hi, good afternoon. I am Ankit Mistry calling from Jindal Steel. We had spoken last month.
Summary
The agent initiated a follow-up call, referencing a previous conversation. The customer immediately stated they were busy and requested a callback. The agent agreed to call back in the afternoon, and the call ended without any business details being discussed.
Coaching
When the customer is busy, it's right to reschedule, but on the next attempt, open by acknowledging their online request to show you've seen their specific need.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent referenced a previous call from last month, not the customer's recent platform submission. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The customer was busy and requested a callback before any requirement details could be revalidated. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call was too short for discovery as the customer was busy and asked to be called back. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not progress to the closure stage; the agent only set a timeline for a callback, not a price. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Jay bhai, hi, good afternoon. I am Ankit Mistry calling from Jindal Steel. We had spoken last month. The agent did not pitch any products as the call was cut short by the customer. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.664 | 9.1s | 4.6s | 25.3s | 4.4s | 276.9 | 0 | 5 | 4 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
2.9s
Hello?
હેલો?
customer
3.7s
Yes.
હા.
agent
4.3s
Is this Jayji speaking?
જયજી વાત કરે છે?
customer
5.4s
Yes.
હા.
agent
6.1s
Jay bhai, hi, good afternoon. I am Ankit Mistry calling from Jindal Steel. We had spoken last month.
જયભાઈ હાય ગુડ આફ્ટરનૂન, હું અંકિત મિસ્ત્રી વાત કરું છું જિંદાલ સ્ટીલમાંથી. આપણી વાત થઈ તી ગયા મહિને.
customer
10.9s
Uh, yes, yes, tell me. Sir, I am a little busy, can we talk later? Sorry.
અ હા હા બોલો. સર થોડો બિઝી છું પછી વાત કરી શકીએ? સોરી.
agent
14.5s
Oh, so sorry, brother, no problem. Then I'll call you in the afternoon, okay?
ઓહ સો સોરી ભાઈ કઈ વાંધો નહિ. તો તમને બપોરે ફોન કરું ચાલો.
customer
17.8s
Okay sir.
ઓકે સર.
agent
18.5s
I'll call in the afternoon?
બપોરે ફોન કરું?