Call 21112178885779851 2026-09-08 · Rohit Mishra · 4:22
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | General Enquiry | full conversation 49 turns, clean transcript (0% inaudible) | English | 49 | customer_led (campaign_name:medium) |
Audio: clear: Some background office chatter is present but does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.5/10
short or unclear
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.50
confidence high · +22/−1
from 26 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Closure with price & timeline
Agent did not provide a price or timeline for the quote, instead asking the customer to send the inquiry via WhatsApp.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
−1.5 pts
Revalidate every field
Agent confirmed quantity, location/pincode, and attempted to get timeline, but did not revalidate product/grade details.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−1.0 pts
Discovery (5 Qs, woven naturally)
Agent successfully discovered the end application and brand preference, but did not ask about monthly volume, JSW share, or payment terms.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
Opener acknowledges platform submission
Mr. Saurabh, I found your inquiry for TMT. Uh, you have made through the application JSW One MSME.
No unnecessary re-pitching
your billing will be directly through JSW itself... just to ensure that it is not used in retail. Because the rates will vary.
Summary
The customer, a construction contractor in Bangalore, inquired about 10 tons of TMT for a project and was highly price-sensitive. The agent successfully identified the customer's use case and location but did not provide a price or a specific timeline for a quote. The call ended with the agent asking the customer to send their detailed requirement via WhatsApp.
Coaching
When you promise a quote, always state a specific timeline like 'within 30 minutes' to set expectations and maintain control of the sale.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Mr. Saurabh, I found your inquiry for TMT. Uh, you have made through the application JSW One MSME. Agent clearly referenced the customer's submission via the JSW One MSME application. |
| CL2 Revalidate every field | 3 | partial | 3 | 1.5 | what is the total quantity you're looking for?... where do you need? At what location?... When do you need the delivery? Agent confirmed quantity, location/pincode, and attempted to get timeline, but did not revalidate product/grade details. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 2 | 1.0 | what are you going to build with this?... And what all brands you are preferring? Agent successfully discovered the end application and brand preference, but did not ask about monthly volume, JSW share, or payment terms. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
Agent did not provide a price or timeline for the quote, instead asking the customer to send the inquiry via WhatsApp. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | your billing will be directly through JSW itself... just to ensure that it is not used in retail. Because the rates will vary. Agent did not re-pitch the platform and correctly reinforced the direct-from-mill pricing benefit when challenged. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| why_call_used_app | handled | Uh why such questions? I mean, any reason? |
Reason being... your billing will be directly through JSW itself. So JSW in the plant they need such details... to ensure that it is not used in retail. Because the rates will vary. |
| send_price_will_think | handled | Okay, because I just wanted to get a rate, that's all. |
I'll give you the final delivered rate. When do you need the delivery? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.641 | 76.4s | 42.7s | 142.9s | 13.2s | 344.8 | 0 | 26 | 23 | 16 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.5s
Hello?
customer
1.3s
Yes.
agent
2.4s
Uh yes, Mr. Saurabh, Rohit here from JSW One platforms.
agent
6.2s
Mr. Saurabh, I found your inquiry for TMT. Uh, you have made through the application JSW One MSME.
agent
10.7s
So just wanted to know a bit more like this inquiry is for like what purpose? Is it for your use or trading?
customer
15.1s
No, it's for my use.
agent
16.7s
You need this at Bangalore?
customer
18.4s
Bangalore.
agent
19.3s
Okay, and what is the total quantity you're looking for?
customer
21.8s
Around 10 tons.
agent
23.1s
10 tons. Okay. And uh what like what are you going to build with this?
customer
27.4s
Uh why such questions? I mean, any reason?
agent
29.6s
Reason being, reason being my my uh rates whatever I'll be sharing, that is made on based on project. That we are we will be your billing will be directly through JSW itself. So JSW in the plant they need such details, project details, what is if if not if it's not a project, the uh like uh what is the end consumer, what is he doing? Like just to ensure that it is not used in retail. Because the rates will vary.
customer
43.1s
No, it's for a developer and I am into construction. I am a contractor company.
agent
47.1s
Okay.
customer
47.5s
By name Bharat Construction.
agent
48.8s
Bharat Construction, right.
customer
49.7s
Yeah, we do a lot of our projects. We are into residential, commercial, everything.
agent
54.3s
Hm.
customer
55.1s
And this specific requirement is for a apartment project. We are just trying out. This is our first purchase. We have never purchased online. So we wanted to see whether the rates are good. I mean we already have regular suppliers.
agent
64.3s
I know, I know. Yes.
customer
65.2s
So we want to check whether we are getting a good benefit from here.
agent
68.0s
Noted. Yes, sir. Noted. Saurabh, can you do one favor for me? I have just dropped you my introduction uh to your WhatsApp, 7996... same number. You just share me the inquiry uh like because the inquiry which I could see here, it's there's a quite a mismatch I guess. It's just six tons with all the dias included. So you share me the inquiry...
customer
78.2s
Okay, because I just wanted to get a rate, that's all.
agent
79.8s
I'll give you another one. Yeah, I'll give you the final delivered rate. When do you need the delivery?
customer
83.4s
When do I need or where do I need?
agent
85.1s
No, where do you need? At what location?
customer
86.4s
Kothanur. I need it on Kothanur, yeah, Hegde Nagar in Bangalore.
agent
89.5s
Okay, the pincode is 560077?
customer
91.5s
Correct.
agent
92.4s
Right, okay. Noted. You share me the inquiry over your over WhatsApp. Uh I've just shared you. And then I'll quote you with for the same delivered rate, right?
customer
97.9s
Okay, sir.
agent
98.7s
And what all brands you are preferring? Like JSW, SAIL, Tata?
customer
101.4s
Primary brands.
agent
102.7s
Primary brands, na? Okay. So JSW, SAIL, Tata, JSPL...
customer
104.4s
Vizag Steel, SAIL, all works. JSPL.
agent
106.6s
All right. And JSW anything, you can... there are many brands in JSW itself.
customer
109.0s
Yeah, yeah. All right.
agent
109.8s
The one which is cheapest I'll quote you.
customer
111.0s
Yeah, whatever is cheapest.
agent
112.6s
Hm hm hm. Noted. Noted, sir. You share me the inquiry. I'll I'll just check and give you back.
customer
116.0s
Okay. Your name, sir?
agent
117.2s
My name is Rohit Mishra.
customer
118.6s
Rohit Mishra. Okay, I'll save your number and send you the details.
agent
121.0s
Uh sir, I think you should not my number. This is company's DID number. You won't be able to call me back on this number. Uh the number over which I have shared you the WhatsApp, like I've texted you over WhatsApp, that number is my personal number. So like that is that I'll share to very limited customers who are trustworthy. So, like that's why.
customer
130.2s
I got it. 9689...
agent
131.4s
Yeah, yeah, yeah. Yeah.
customer
133.1s
All right. Please take care. I'll send it. Thanks.
agent
135.3s
Thank you.