Call 21112178824604051 2026-09-01 · Abdul Ansari · 0:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | General Enquiry | full conversation 12 turns, clean transcript (0% inaudible) | Hindi | 12 | customer_led (campaign_name:medium) |
Audio: clear: Some minor background chatter is present but does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not attempt to revalidate any of the required fields like product, quantity, or location.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not reference the platform submission, instead asking a vague question about finalization.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked to understand the customer's business or needs.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
No sir, I am getting the rate now. I will do it after the party arrives.
did well
No unnecessary re-pitching
Okay okay sir, thank you sir.
Summary
The agent called to follow up on a requirement. The customer stated they were waiting for a rate and would decide after a 'party' arrives. The agent accepted this, asked the customer to call back later, and ended the call without any discovery or setting a concrete next step.
Coaching
When a customer stalls, take ownership of the next step instead of asking them to call you back; for example, you could have offered to call them back in an hour to provide a competitive quote.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not reference the platform submission, instead asking a vague question about finalization. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not attempt to revalidate any of the required fields like product, quantity, or location. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or needs. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The agent did not set a next step, instead asking the customer to call back. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Okay okay sir, thank you sir. The agent did not pitch any products, thus avoiding unnecessary re-pitching. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| send_price_will_think | mishandled | No sir, I am getting the rate now. I will do it after the party arrives. |
Okay sir. When it comes, please remind me once, okay? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.664 | 9.7s | 4.9s | 31.4s | 2.5s | 222.7 | 0 | 6 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello
हेलो
agent
1.2s
Hello
हेलो
customer
1.7s
Yes, yes
येस, येस
agent
2.5s
I am speaking now, sir, from JSW.
अभी बात कर रहा हूं सर JSW से।
customer
4.4s
Speak.
बोलिए।
agent
5.0s
Hello.
हेलो।
customer
6.5s
Go on, speak.
बोलिए ना।
agent
7.0s
Yes sir, was yours finalized? I had called you for that.
हां सर, जो फाइनल हुआ क्या आपका इसके लिए फोन किया था मैंने आपको।
customer
9.7s
No sir, I am getting the rate now. I will do it after the party arrives.
नहीं सर, अभी रेट आ रहा है मुझे। पार्टी के आने के बाद करता हूं।
agent
12.0s
Okay sir. When it comes, please remind me once, okay?
ठीक है सर। आएगा तो फिर एक बार आप मुझे याद कीजिएगा, ठीक है?
customer
14.4s
Yes sir.
येस सर।
agent
15.3s
Okay okay sir, thank you sir.
ओके ओके सर, थैंक यू सर।