Call 21112178850539532 2026-09-04 · soumya · 1:02
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | Wrap up time exceeded :0 | full conversation 14 turns, clean transcript (0% inaudible) | English | 14 | customer_led (campaign_name:medium) |
Audio: clear: Some background chatter is audible on the customer's side but it does not impede transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.44
confidence high · +0/−6
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent only validated the product before the customer denied making the inquiry; no other fields were confirmed.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
Call was terminated before discovery could begin as the contact was incorrect.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
Call did not progress to the closure stage as it was identified as a wrong number.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
did you raise an inquiry for uh, say mild steel channel 250 BR ISMC channels?
No unnecessary re-pitching
Okay, fine. Right. Thank you.
Summary
The agent called to follow up on an inquiry for MS channels, supposedly from 'Goa Metal and Project Solution'. The contact person denied being from that company and denied making any inquiry. The agent confirmed this and professionally ended the call.
Coaching
You correctly identified this was not the right contact and ended the call efficiently; this is the right way to handle wrong-number leads.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | did you raise an inquiry for uh, say mild steel channel 250 BR ISMC channels? Agent correctly referenced the specific inquiry received from the platform. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 |
Agent only validated the product before the customer denied making the inquiry; no other fields were confirmed. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
Call was terminated before discovery could begin as the contact was incorrect. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
Call did not progress to the closure stage as it was identified as a wrong number. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Okay, fine. Right. Thank you. Agent correctly ended the call after the customer denied the inquiry, without any unnecessary pitching. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.702 | 13.4s | 5.7s | 42.9s | 3.7s | 259.7 | 0 | 7 | 7 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello?
agent
2.3s
Hello.
customer
3.1s
Yes?
agent
4.0s
Sir, am I speaking to Goa Metal and Project Solution?
customer
7.2s
Pardon?
agent
8.5s
Am I speaking to Goa Metal and Project Solution?
customer
10.9s
No.
agent
12.5s
There's a call that I received for inquiry.
customer
14.9s
For what?
agent
16.2s
Uh, can you hear me, sir? Am I audible?
customer
18.0s
Yes, I'm hearing you. I'm audible.
agent
19.5s
Yeah, did you raise an inquiry for uh, say mild steel channel 250 BR ISMC channels?
customer
23.8s
No, I don't have make any inquiry.
agent
26.5s
Okay, fine. Right. Thank you.