Call 21112178851684311 2026-09-04 · soumya · 2:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | Wrap up time exceeded :0 | full conversation 42 turns, clean transcript (2% inaudible) | Hindi | 42 | customer_led (campaign_name:medium) |
Audio: clear: The agent's side has some minor background chatter, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: construction
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.33
confidence high · +4/−14
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
When the customer introduced a new 1200 MT requirement, the agent did not validate any of the required fields (product, grade, thickness, location, timeline).
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Closure with price & timeline
The agent did not commit to a specific price or state a clear timeline for reverting on the new 1200 MT requirement, which was a major missed opportunity.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
objection
The customer raised 1 objection
you did not answer:
price
Yours, yours was 56.5 but in 8mm and 10mm you had a big difference. Theirs was only 1 rupee extra for 8mm and 10mm.
did well
Opener acknowledges platform submission
Sir, what happened with that order?
Discovery (5 Qs, woven naturally)
I have work on five of my underpasses started here.
Summary
The agent followed up on a previous 40-ton inquiry, which the customer confirmed they bought from a competitor due to better pricing on specific thicknesses. The customer then revealed a new, large requirement of 1000-1200 tons for an underpass construction project. The agent promised to check pricing and revert, but did not set a specific timeline or gather detailed requirements for the new opportunity.
Coaching
When a customer reveals a very large new requirement (1200 MT), you must take control and set a firm next step; instead of a vague 'I will talk and let you know,' you should have committed to a specific callback time.
Missed:
CL2 Revalidate every field CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Sir, what happened with that order? The agent correctly referenced a previous interaction instead of starting from scratch. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
When the customer introduced a new 1200 MT requirement, the agent did not validate any of the required fields (product, grade, thickness, location, timeline). |
| CL3 Discovery (5 Qs, woven naturally) | 2 | full | 4 | 2.0 | I have work on five of my underpasses started here. The agent successfully uncovered the end use (underpass construction), quantity (1000-1200 tons), competitor (Solapur Steel), and JSW's share of the last order (0%). |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 | Okay, I will talk and let you know. The agent did not commit to a specific price or state a clear timeline for reverting on the new 1200 MT requirement, which was a major missed opportunity. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Is there any new inquiry now? Is any more quantity coming up? The agent kept the conversation focused on the customer's specific needs and did not waste time re-pitching the entire JSW portfolio. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Yours, yours was 56.5 but in 8mm and 10mm you had a big difference. Theirs was only 1 rupee extra for 8mm and 10mm. |
Then you should have said so, sir, once. I asked until the last minute, sir, if there are changes, please tell me, we will talk. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.397 | 24.8s | 37.7s | 97.5s | 3.4s | 348.4 | 0 | 21 | 20 | 11 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
unknown
0.5s
[inaudible]
customer
1.8s
Hello.
agent
2.7s
Yes.
Haan.
agent
3.4s
Sir, are you speaking regarding JSW One?
Sir, tumhi baat kar rahe JSW One?
customer
5.4s
Yes, tell me.
Haan bolo na.
agent
6.5s
Sir, what happened with that order?
Sir, kya hua woh order ka?
customer
8.3s
What is the rate now?
Abhi kya rate hai abhi?
agent
10.2s
Sir, please tell me.
Sir, boliye.
customer
11.1s
Rate, what has the rate become now? Tell me the rate.
Rate rate kya abhi ho gaya hai? Rate batao na mereko.
agent
13.8s
Now the rate has been revised, sir.
Ab rate toh revise ho gaya hai na, sir.
customer
15.9s
How much?
Kitna?
agent
16.4s
Did you close that one, sir, the 40 ton one?
Aapne close kiya kya woh wala sir, forty ton ka?
customer
18.3s
Yes, that one has arrived.
Haan, woh aa gaya woh.
agent
19.9s
At what price did you order it?
Kitne pe order kiya tha aapne?
customer
21.3s
That, this one, to Solapur Steel.
Woh, yeh Solapur Steel ko.
agent
23.1s
Yes, at what price did you order it?
Haan, kitne pe order kiya usko?
customer
24.6s
Did it at 56.5.
Fifty six point five pe kiya.
agent
26.3s
So what was ours?
Toh hamara kitna tha?
customer
27.5s
Huh?
Haan?
agent
28.2s
What was ours?
Hamara kitna tha?
customer
29.2s
Yours, yours was 56.5 but in 8mm and 10mm you had a big difference. Theirs was only 1 rupee extra for 8mm and 10mm.
Aapka, aapka fifty six point five tha lekin eight mm aur ten mm mein aapka bahut difference tha. Uska one rupee hi extra tha eight mm mein ten mm mein.
agent
34.2s
Then you should have said so, sir, once. I asked until the last minute, sir, if there are changes, please tell me, we will talk.
Toh bol dete sir, ek baar. Maine pucha last minute tak sir, changes hai toh bataiye, baat kar lenge.
customer
37.9s
After you said the rate you sent cannot be reduced, I gave it to them.
Aapne rate bheja usse kam nahi hota bolne ke baad maine unko diya na.
agent
40.9s
Okay, if you have something now, tell me.
Theek hai, abhi hai toh bataiye.
customer
41.8s
I'll send the bill too.
Bill bhi bhejta hu main.
agent
43.2s
No problem, send it. Is there any new inquiry now? Is any more quantity coming up?
Koi baat nahi, bhejiye. Abhi naya inquiry hai koi? Koi quantity aur aane wala hai?
customer
46.6s
There is quantity required, tell me the rate. If the rate is reasonable, I said I have to take 1000-1200 tons.
Hai quantity lagne wala, rate bata dijiye. Main agar rate reasonable rahe toh, main bola hazaar baarah sau ton mereko lene ka hai.
agent
50.8s
You won't take it all at once, sir.
Ek saath thodi lenge, sir.
customer
52.0s
Yes, I'll take it at a time, what's the problem? I have made a yard here, right? I have done it in a central process for everyone. Keeping it here and then everywhere it...
Haan, at a time le lunga na, kya kya problem hai? Idhar maine yard banaya hai na. Sabhi sabhi ka central process mein kiya hai maine. Idhar rakh ke sabhi jagah usko
agent
57.1s
You'll take it all at once?
Ek saath le lenge?
customer
58.3s
Huh?
Haan?
agent
59.0s
You'll take 1000-1200 in a single order?
Ek hi order mein le lenge hazaar baarah sau?
customer
61.0s
Yes, I'll take it.
Haan, le lunga na.
agent
62.2s
Okay, I will talk and let you know.
Theek hai, main baat karke batati hu.
customer
63.6s
Yes, give a good rate, I will take it, no problem. Because I, I have work on five of my underpasses started here.
Haan, rate achhe de do, main le lunga, koi problem nahi hai. Kyunki main, maine idhar mereko paanch mere underpass ka kaam kaam chalu hai.
agent
67.9s
Understood.
Samajh gayi.
customer
68.7s
So in one place, Savleshwar, right, in that very place I have made my entire plant, a yard itself. From there, after bending, they take it by truck to all the places.
Toh ek hi jagah jo Savleshwar jo hai na, ussi jagah maine poora mera plant, yard hi bana diya hai. Wahan bending karke sabhi jagah truck se leke jaate hai woh.
agent
74.3s
Okay.
Theek hai.
customer
74.7s
After fitting.
Fitting karke.
agent
76.6s
Okay.
customer
77.4s
Yes, okay okay yes.
Haan, okay okay haan.
agent
78.3s
Okay, I from the plant
Theek hai, main plant se