Call 21112178901724751 2026-09-10 · Rohit Mishra · 1:22
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | Does_not_deal_Steel | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
segment: wrong_product
material: Customer requested cement, which the agent confirmed he does not handle.
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.02
confidence high · +2/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call was for cement, a product the agent does not handle, so no revalidation of steel requirements occurred.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
Agent referenced a past conversation about cement instead of acknowledging a current platform activity.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The call did not progress to the discovery stage due to the product mismatch.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
I look after TMT, but I don't look after cement.
Summary
The customer had a requirement for cement and was referencing a previous conversation. The agent correctly identified that he handles TMT, not cement. The customer then began explaining their frustration with being unable to see pricing on the JSW One platform before the call ended.
Coaching
You correctly identified the product mismatch. To improve, after stating your scope, try to route the customer to the correct department for cement to provide a complete solution.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
Agent referenced a past conversation about cement instead of acknowledging a current platform activity. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call was for cement, a product the agent does not handle, so no revalidation of steel requirements occurred. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call did not progress to the discovery stage due to the product mismatch. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
Agent correctly identified he could not serve the customer's need for cement, so no closure was possible or attempted. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | I look after TMT, but I don't look after cement. Agent correctly stated his product scope and did not attempt to pitch an irrelevant product. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.407 | 10.1s | 14.7s | 57.2s | 3.0s | 320.8 | 0 | 6 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello
हेलो
agent
2.1s
Hello
हेलो
customer
3.0s
Hello, yes?
हेलो हांजी?
agent
3.8s
Yes, hello. This is Rohit, Rohit Mishra from the JSW One platform.
हांजी नमस्ते, रोहित बात कर रहा हूं, रोहित मिश्रा फ्रॉम जेएसडब्ल्यू वन प्लेटफॉर्म।
customer
6.8s
Yes, yes, tell me.
हांजी हांजी बताइए।
agent
7.6s
Am I speaking with Devesh ji from Om Enterprise?
ओम एंटरप्राइज से बात कर रहे क्या देवेश जी?
customer
9.5s
Yes.
हांजी।
agent
10.0s
We have spoken before, I think. Did you have a requirement for cement?
हमारी पहले भी बात हुई है शायद। सीमेंट की रिक्वायरमेंट थी क्या आपको?
customer
12.2s
Yes, actually I had told you before that
हांजी, एक्चुअली मैंने पहले भी आपसे कहा था कि
agent
14.1s
Yes, yes. I don't look after cement, you see.
हां हां। सीमेंट का मैं देखता नहीं हूं ना।
customer
15.3s
The option doesn't appear on it.
उसपे ऑप्शन नहीं आता।
agent
16.0s
I look after TMT, but I don't look after cement.
TMT मैं देखता हूं बट सीमेंट वाला नहीं देखता हूं।
customer
17.9s
No, you then... I called you back on this same number but the call wouldn't connect. Your call had disconnected in the middle. Actually, on that, we can't see what the pricing etc. is, what the items are. Like for example, I have now added to cart, like for example, 100 bags.
नहीं, आपने फिर मैं आपको इसी नंबर पे कॉल बैक किया तो फोन लग नहीं रहा था। आपका बीच में डिस्कनेक्ट हो गया था। मैं एक्चुअली उसपे ना हम वो नहीं देख सकते कि क्या प्राइसिंग वगेरा है, क्या चीजें हैं। जैसे फॉर एग्जांपल मैंने अब ऐड टू कार्ट कर दिया जैसे फॉर एग्जांपल 100 बैग्स।