Call 21112178947216581 2026-09-15 · sudeeps · 1:30
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | — | full conversation 18 turns, clean transcript (0% inaudible) | Hindi | 18 | customer_led (campaign_name:medium) |
Audio: clear: The conversation is a clear mix of Hindi and English (Hinglish).
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
2
/4 flags
geo: policy_excluded
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.85
confidence high · +2/−29
from 18 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not revalidate any requirement details as the customer immediately raised a prior service issue.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked; the conversation was derailed by the customer's complaint about a previous interaction.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call did not reach the closure stage; the agent deferred to another representative to handle the customer's issue.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Your account was registered on our portal, sir.
No unnecessary re-pitching
This was a follow-up call regarding your steel procurement, sir.
Summary
The customer states he has a live steel requirement but has already been told by another rep (Rohit) that JSW cannot serve his location due to MOQ constraints. The customer also complains about not receiving a response for a cement query. The agent, Sudip, acknowledges Rohit is on his team and promises to have both Rohit and the cement team follow up.
Coaching
When a customer reports a prior negative interaction with a colleague, briefly validate their concern before handing them back to the original rep to show empathy and internal alignment.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Your account was registered on our portal, sir. The agent correctly opened by referencing the customer's portal registration. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not revalidate any requirement details as the customer immediately raised a prior service issue. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the conversation was derailed by the customer's complaint about a previous interaction. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call did not reach the closure stage; the agent deferred to another representative to handle the customer's issue. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | This was a follow-up call regarding your steel procurement, sir. The agent did not unnecessarily re-pitch the business, treating it correctly as a follow-up call. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.489 | 25.4s | 26.5s | 38.1s | 6.6s | 300.0 | 0 | 10 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.1s
Hello?
agent
1.9s
Hello.
agent
2.6s
Yes. Good evening sir, this is Sudip speaking, from JSW One MSME, from Jindal.
हां जी। Good evening sir, सुदीप बोल रहा हूं, JSW One MSME से, जिंदल से।
customer
7.1s
Yes, tell me sir.
जी बताइए सर।
agent
8.0s
Your account was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir. Just wanted to understand is there any live requirement in steel sir?
ये आपका अकाउंट रजिस्टर्ड हुआ था सर पोर्टल पर हमारे, आपकी स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल था सर। Just wanted to understand is there any live requirement in steel sir?
customer
14.8s
Right now I have a live requirement but I think you have your one of the colleague Mr. Rohit are connected with me. I have put my requirement but there was no answer and from yesterday they said that there is a minimum quantity and we cannot support for your location.
अभी have to live requirement but I think you have your one of the colleague Mr. Rohit are connected with me. I have put my requirement but that will be no answer and from yesterday they want to say that there is the minimum quantity we cannot support for your location.
agent
26.8s
Oh, I see, I see, okay okay okay, got it. Anyways sir, if you have spoken to Rohit, then I'll ask Rohit to connect with you. He is from my team.
अच्छा अच्छा अच्छा, ओके ओके ओके, गॉट इट। एनीवेज़ सर, आप अपना अगर रोहित से बात किए तो I'll ask Rohit to connect with you. मेरी टीम से है वो।
customer
33.0s
Okay.
agent
33.6s
So, not an issue sir. Thank you sir.
customer
35.1s
Anything but sir we we have also the some cement queries so there will be no reply from the cement department.
agent
40.2s
You didn't get a response from the cement department either?
सीमेंट डिपार्टमेंट से भी आपको रिस्पांस नहीं आया?
agent
42.0s
Okay, I will ask them to connect with you. Okay?
customer
44.0s
So if you are if you are the cement department, there will be required to some Ambuja cement and there will be the huge requirement I think more than the ten tons are requirement we are the.
agent
51.5s
Hmm hmm hmm.
हम्म हम्म हम्म।
customer
52.3s
So...
agent
52.8s
Got it, got it sir. I'll ask my team to connect with you.
customer
54.8s
Yeah, yeah, sure.
agent
55.6s
Thank you. Thank you so much.