21112178910641361 · Call

Call 21112178910641361 2026-09-11 · Abdul Ansari · 2:50

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_India_ProductOpps_Reg_Acc	Wrap up time exceeded :0	full conversation 50 turns, clean transcript (0% inaudible)	Hindi	50	customer_led (campaign_name:medium)

Audio: clear: The audio is clear with minimal background noise.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

3.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: trader

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.01

confidence high · +12/−12 from 35 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Revalidate every field The agent did not re-validate any of the customer's requirement details (product, specs, quantity, location, timeline) and went straight to the price update.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

−2.0 pts Opener acknowledges platform submission This was a follow-up call, so the agent did not acknowledge a new platform submission as per the rubric for an initial call.

How ankit mistry did it on a 10.0/10 call —

Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?

−2.0 pts Discovery (5 Qs, woven naturally) No discovery questions were asked to understand the customer's business context, such as end application, monthly consumption, or current suppliers.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

objection The customer raised 1 objection you did not answer: check_with_manager

Because they don't have that authority, the signing authority. So on Monday, we will put the new rate in our office, whatever it is.

did well

Closure with price & timeline

The delivered rate for you is one hundred, one hundred and ten.

No unnecessary re-pitching

Uh sir, I was saying, actually the rate and all has increased a bit, sir, I think for Galva Plus.

Summary

The agent followed up with the customer to provide an updated price for Galva Plus, warning of an imminent further increase. The customer, who appears to be a trader, stated he needed approval from a signing authority who was unavailable until Monday. They agreed to reconnect on Monday, with the understanding that the price would likely be higher.

Coaching

When a customer needs to check with a manager, try to get involved by offering to send the quote directly to the decision-maker or setting a specific time for a joint call, rather than just accepting the delay.

Missed: CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	fail	–	0.0	Sir, this is Abdul speaking from JSW. I spoke to you yesterday. This was a follow-up call, so the agent did not acknowledge a new platform submission as per the rubric for an initial call.
CL2 Revalidate every field	3	fail	0	0.0	The agent did not re-validate any of the customer's requirement details (product, specs, quantity, location, timeline) and went straight to the price update.
CL3 Discovery (5 Qs, woven naturally)	2	fail	0	0.0	No discovery questions were asked to understand the customer's business context, such as end application, monthly consumption, or current suppliers.
CL4 Closure with price & timeline	2	pass	–	2.0	The delivered rate for you is one hundred, one hundred and ten. The agent provided a specific delivered price and created urgency by stating the price would increase soon.
CL5 No unnecessary re-pitching	1	pass	–	1.0	Uh sir, I was saying, actually the rate and all has increased a bit, sir, I think for Galva Plus. The agent stuck to the purpose of the call (price update for a specific product) and did not pitch the wider portfolio.

Objections supplementary — never inside the /10

Type	State	Customer said	Rep replied
check_with_manager	mishandled	Because they don't have that authority, the signing authority. So on Monday, we will put the new rate in our office, whatever it is.	Okay, okay, okay. It's going to increase by two rupees, that's what I'm telling you, I have no issue.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.358	44.4s	79.6s	46.0s	5.0s	395.9	0	26	24	6

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.2s

Hello?

हेलो?

agent

1.0s

Hello?

हेलो?

customer

1.6s

Yes.

हां।

agent

2.1s

Sir, this is Abdul speaking from JSW. I spoke to you yesterday.

सर अब्दुल बात कर रहा हूं JSW से। कल बात हुई थी आपसे मेरी।

customer

4.8s

Yes, yes, hello. Tell me, sir.

हां जी, हां जी, नमस्कार। बताइए सर।

agent

6.3s

Hello, hello. Sir, this is a company number, that's why

नमस्कार, नमस्कार। सर ये कंपनी का नंबर है इसलिए

customer

8.0s

Oh, okay. Alright sir, I'll note it down. Yes, tell me.

अच्छा अच्छा। ठीक है सर, मैं नोट कर लेता हूं। जी, बताएं।

agent

10.4s

Uh sir, I was saying, actually the rate and all has increased a bit, sir, I think for Galva Plus.

अह सर मैं बोल रहा था एक्चुअली रेट वगेरा थोड़ा बढ़ गया है सर, आई थिंक Galva Plus का।

customer

13.5s

Yes, yes.

हां हां।

agent

14.2s

The delivered rate for you is one hundred, one hundred and ten.

डिलीवर्ड रेट आपको पड़ रहा है सौ, एक सौ दस।

customer

16.5s

How much?

कितना?

agent

17.1s

One hundred and ten, one hundred and ten. The delivered rate is, sir, one hundred and ten.

एक सौ दस, एक सौ दस। डिलीवर्ड रेट पड़ रहा है सर, एक सौ दस।

customer

19.1s

One hundred and ten?

एक सौ दस?

agent

19.7s

Yes. 107 is the base, sir. The base is running at 107 two fifty. Okay?

हां। एक सौ सात बेस है सर। बेस चल रहा है एक सौ सात टू फिफ्टी। ठीक है?

customer

22.4s

Yes.

हां।

agent

22.8s

And 107, three rupees is your freight charge for transportation.

और एक सौ सात, थ्री रुपीस मेरा आपका फ्रेट चार्जेस है ट्रांसपोर्टेशन का।

agent

25.3s

And if you want, you can also bring your own transportation.

और आप चाहेंगे तो अपना खुद का ट्रांसपोर्टेशन भी ला सकते हैं।

agent

27.6s

One hundred and seven

एक सौ सात

customer

28.1s

Meaning it's FOR Nagpur, right?

मतलब एफ ओ आर है ना नागपुर?

agent

29.0s

Yes, yes, yes, it's FOR Nagpur, sir.

जी जी जी, एफ ओ आर नागपुर है सर।

customer

30.3s

Okay. So how much has the rate increased recently in the last ten days?

अच्छा। तो अभी रिसेंटली कितना बढ़ा है रेट अभी पिछले दस दिन में?

agent

32.7s

Right now, sir, it has increased a little, by one rupee. From today or Monday, it's going to increase by two rupees in color coated.

अभी तो सर थोड़ा एक रुपया बढ़ा है। आज से या मंडे से दो रुपया बढ़ने वाली है कलर कोटेड में।

customer

36.0s

Okay.

अच्छा।

agent

36.5s

Okay? Yes, from today or Monday. This rate might not even be valid after this evening.

ठीक है? हां, आज या मंडे से। ये रेट हो सकता है कि शाम के बाद वैलिड ही ना रहे।

customer

39.1s

That's why I, whatever

इसलिए मैं जो भी

agent

39.7s

Yes, it will be there till the evening. Once you give me a confirmation, I will send you a mail officially. You also give me a confirmation.

हां, शाम तक रहेगा। एक बार आप मुझे कन्फर्मेशन दे देंगे तो मैं आपको मेल डाल दूंगा ऑफिशियली। आप मुझे भी कन्फर्मेशन दे दीजिएगा।

customer

43.3s

Okay. Because today, the person I spoke to, their office is closed, the one I spoke to. Today is Pola here in Maharashtra.

अच्छा। बिकॉज़ आज मेरा उनसे जिससे बात हुआ, तो उनका क्या ऑफिस बंद है जिससे मेरा बात हुआ ना। आज पोला है यहां महाराष्ट्र में।

agent

48.2s

Yes, yes.

जी जी।

customer

48.7s

So it's closed today for Pola, tomorrow is Saturday. On Monday, their response will come, some yes or no, whatever it is.

तो पोले के लिए आज बंद है, कल शनिवार है। मंडे को उनका आएगा कुछ यस या नो जो भी है।

agent

51.9s

So that's fine, but on Monday, sir, the rate will increase for them. Today itself

तो ठीक है बट मंडे को सर रेट बढ़ जाएगी उनको। आज ही

customer

53.9s

No, I have told them that I said the market is not stable right now. And the market is plus. I said if you confirm today, then I told them this morning about today's situation.

नहीं, मैं उनको वैसा उनको बता दिया हूं कि मैंने कहा अभी स्टेबल नहीं है मार्केट। और मार्केट प्लस है। मैंने कहा अगर आप आज कन्फर्म करेंगे तो आज का ऐसा उनको सुबह बताया था मैंने।

agent

58.6s

Yes, yes.

जी जी।

customer

59.0s

Taking the rate from the day before yesterday. So they said, okay sir, we will decide on Monday. Because they don't have that authority, the signing authority. So on Monday, we will put the new rate in our office, whatever it is.

परसों का रेट ले कर के। तो वो बोले ठीक है सर मंडे डिसाइड करेंगे। क्योंकि वो अथॉरिटी उनके पास नहीं है ना, साइनिंग अथॉरिटी। तो मंडे अपना जो ऑफिस में नया रेट डाल देंगे जो भी होगा।

agent

104.2s

Okay, okay, okay. It's going to increase by two rupees, that's what I'm telling you, I have no issue.

ठीक है, ठीक है, ठीक है। दो रुपए बढ़ने वाले हैं, वही मैं बता दे रहा हूं, कोई इशू नहीं है मुझे।

customer

107.1s

That's fine. And I was saying, is this an office number, sir? Bombay?

चलेगा। और मैं कह रहा था ये नंबर ऑफिस का है सर? बॉम्बे?

agent

109.1s

The office is in BKC, sir, in BKC.

ऑफिस सर बीकेसी, बीकेसी में है सर।

customer

111.0s

No, no, this mobile number, is it your personal one or an office number?

नहीं नहीं, ये जो मोबाइल नंबर है, ये पर्सनल है आपका कि ऑफिस का नंबर है?

agent

113.7s

Sir, it's the office one. Should I message you from my personal number?

सर ऑफिस का है। मैं पर्सनल नंबर से मैसेज कर दूं क्या आपको?

customer

115.7s

No, that's fine, no such issue. I'll save it with this name.

नहीं, चलेगा, ऐसा कोई इशू नहीं है। मैं इस नाम से सेव कर लेता हूं।

agent

118.0s

Sir, no, don't save this one. You won't be able to make calls to it. It's a company number, okay?

सर आप नहीं, इसको मत सेव कीजिए। इससे कॉलिंग नहीं लगेगी। कंपनी का नंबर है, ठीक है?

customer

121.0s

Oh, okay. So your personal

अच्छा अच्छा। तो आपका पर्सनल

agent

122.0s

I'll give you my personal number

मैं आपको पर्सनल नंबर

customer

122.9s

Or just tell me, I'll write it down.

या बता दीजिए, मैं लिख लेता हूं।

agent

124.2s

Uh, I have it, sir. I have messaged you.

अह है सर। मैं मैसेज कर दिया आपको।

customer

126.3s

No issue, I'll save it.

कोई इशू नहीं, मैं सेव कर लेता हूं।

agent

127.8s

I have messaged, okay?

मैं मैसेज कर दिया हूं, ठीक है?

customer

129.1s

Okay, okay. I'll call on Monday. You guys let me know, okay?

ठीक है, ठीक है। मंडे को करता हूं आपको। आप लोग बताइए, ठीक है?

agent

131.4s

Okay, okay sir.

ओके, ओके सर।

customer

132.5s

Sir, thank you sir.

सर, थैंक यू सर।

agent

133.4s

Thank you sir, thank you.

थैंक यू सर, थैंक यू।