21112178955397241 · Call

Call 21112178955397241 2026-09-16 · Aditya Pandey · 2:07

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_India_ProductOpps_Reg_Acc	General Enquiry	full conversation 32 turns, clean transcript (0% inaudible)	Hindi	32	customer_led (campaign_name:medium)

Audio: clear: Some background chatter is audible on the agent's side but does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

5.0/10

short or unclear

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

out_of_stock

Sir, the problem is that for the stock available, I didn't get a revert on the availability from my team... But the problem is that our plant is currently overbooked.

4 · Sentiment

the CUSTOMER

0.11

confidence high · +7/−4 from 12 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Revalidate every field Agent did not revalidate any of the five required fields (product, dimensions, quantity, location, timeline).

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

−2.0 pts Discovery (5 Qs, woven naturally) Agent asked zero discovery questions; the call focused entirely on a prior service failure.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

did well

Opener acknowledges platform submission

Sir, you had registered on our platform, this call is regarding that.

Closure with price & timeline

I'll do it right now, sir.

Summary

This was a follow-up call where the customer complained about not receiving rates from a previous interaction. The agent explained that the plant was overbooked and he was awaiting a stock update from his team. The customer reiterated his urgent need for SAE 1010 grade steel and the call ended with the agent apologizing and promising to send the rates and his contact number immediately.

Coaching

On a follow-up call about a service failure, you must still re-validate the customer's full requirement to show ownership and ensure you solve their complete, current need.

Missed: CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	pass	–	2.0	Sir, you had registered on our platform, this call is regarding that. Agent correctly referenced the customer's platform registration at the start of the call.
CL2 Revalidate every field	3	fail	0	0.0	Agent did not revalidate any of the five required fields (product, dimensions, quantity, location, timeline).
CL3 Discovery (5 Qs, woven naturally)	2	fail	0	0.0	Agent asked zero discovery questions; the call focused entirely on a prior service failure.
CL4 Closure with price & timeline	2	pass	–	2.0	I'll do it right now, sir. Although no price was given due to supply issues, the agent committed to a timeline for the price revert.
CL5 No unnecessary re-pitching	1	pass	–	1.0	Sir, you had registered on our platform, this call is regarding that. Agent did not re-pitch the portfolio, correctly treating this as a specific follow-up on an existing request.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.572	34.0s	25.4s	67.6s	7.0s	390.0	0	16	16	2

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

5.0s

Hello.

agent

5.9s

Hello sir.

Hello sir ji.

customer

7.0s

Hello.

agent

7.8s

Hello sir, greetings.

Hello sir, namaste.

customer

9.0s

Yes, greetings.

हां जी, नमस्ते।

agent

10.0s

Sir, this is Aditya Pandey speaking from JSW One.

सर जी, मैं आदित्य पांडे बात कर रहा था JSW One से।

customer

12.1s

Tell me.

बताइए।

agent

13.3s

Sir, you had registered on our platform, this call is regarding that. I just spoke with Ramji bhai as well.

सर जी, हमारे प्लेटफॉर्म पे आपने रजिस्टर किया था, उसी के रिगार्डिंग कॉल था। रामजी भाई से अभी बात भी हुई थी हमारी।

customer

16.8s

Uh sir, I did speak last time but I didn't get any rates.

अह सर, बात हुई थी मेरी लास्ट टाइम पर मेरे को कोई रेट नहीं मिले।

agent

19.8s

Sir, the problem is that for the stock available, I didn't get a revert on the availability from my team. The issue is that right now... I can place a plant order, there's no issue with that. But the problem is that our plant is currently overbooked. I mean, let's say 80,000

सर, प्रॉब्लम क्या हो रहा है कि वो स्टॉक अवेलेबल, अवेलेबिलिटी का मेरेको रिवर्ट ही नहीं आया मेरी टीम से। इसका इशू क्या हो रहा है कि अभी जो हम, मैं प्लांट ऑर्डर लगवा दूंगा, इसका कोई इशू नहीं है। पर प्रॉब्लम क्या है कि अभी प्लांट हमारा ओवरबुक्ड है। मतलब समझ लीजिए एटी थाउजेंड

customer

26.8s

The plant is overbooked.

प्लांट ओवरबुक्ड है।

agent

27.9s

Yes, our capacity was 80,000. There's an order booking of 130 lakhs, 130 lakhs. Ton, I'm speaking in tons.

हां, एटी थाउजेंड की कैपेसिटी थी हमारी। वन थर्टी लाख्स, वन थर्टी लाख्स का ऑर्डर बुकिंग है। टन, टन में बोल रहा हूं मैं।

customer

32.5s

Okay.

अच्छा।

agent

33.4s

So because of that, the plant is not able to confirm new orders.

तो उसके वजह से क्या हो रहा है, प्लांट नया ऑर्डर कन्फर्म नहीं कर पा रहा।

customer

36.1s

Okay. So at least let me know the rates, what they are and what they aren't. Or if, you know, there's anything lying in the yard, then I can get the yard rates.

ओके। तो रेट्स तो पता लगे कम से कम हमें क्या है क्या नहीं है। या फिर कोई मतलब अगर यार्ड में पड़ा हो तो यार्ड के रेट्स मिल जाएं मुझे।

agent

40.9s

Hmm, no no, okay. I'll do one thing. I'll take help from my senior and get back to you with these rates. If any stock is available

हम्म, नहीं नहीं, ठीक है। मैं एक काम करता हूं। मैं एक बार अपने सीनियर से हेल्प लेके आपकी रिवर्ट करवा देता हूं ये रेट्स आपको। कोई स्टॉक अवेलेबल

customer

44.5s

Just get me the rates, I mean, we can only book the order when the rate is confirmed.

रेट्स तो मिल जाए ना मतलब, हम ऑर्डर भी तभी बुक कर पाएंगे जब हमें रेट कन्फर्म होगा।

agent

47.2s

No, that's correct, sir. You are right.

नहीं, बराबर है सर आपका। सही बोल रहे हैं।

customer

48.8s

And sir, please provide me with a number so that if I need to contact you in the future, I can.

और मुझे सर एक कोई नंबर प्रोवाइड कर दीजिए कि जिससे मैं इन फ्यूचर कांटेक्ट करना हो तो मैं कर पाऊं।

agent

52.1s

I had given you my number, hadn't I, sir?

ये मेरा ही नंबर दिया था ना मैंने आपको सर?

customer

53.5s

You didn't give me the number.

नहीं दिया आपने नंबर।

agent

54.7s

I'll give it again, sir, no issue. You will have my number. I'll give it again. I WhatsApped you, didn't I?

वापस दे देता हूं सर, कोई इशू नहीं है। मेरा रहेगा आपके पास नंबर। एक बार मैं वापस दे देता हूं। WhatsApp किया ना मैंने?

customer

58.0s

You already have my number in there. You can just WhatsApp me, no issue.

आपके पास नंबर मेरा है ही उसके अंदर। आप मुझे WhatsApp कर दीजिए चाहे, कोई इशू नहीं है।

agent

60.9s

Yes yes, I'll do it. Here, look.

हां हां, मैं कर देता हूं। ये देखिए।

customer

62.6s

Okay sir. Once you provide the rates, I will do something further.

ठीक है सर। एक बार रेट्स प्रोवाइड कर देंगे ना तो मैं आगे कुछ कर दूंगा।

agent

64.6s

I'll do it for you, sir. Sorry, it was missed by me. I'll do it. I'll do it right now, sir.

मैं कर देता हूं सर आपको। एक सॉरी, मेरे से ही रह गया था। मैं कर देता हूं। अभी करता हूं सर।

customer

67.2s

Okay. Because the grade 1010 that I need, SAE 1010,

ठीक है। क्योंकि ना मेरे को जो ग्रेड वन जीरो वन जीरो है, एस ए ई वन जीरो वन जीरो,

agent

69.8s

Hmm hmm.

हम्म हम्म।

customer

70.6s

...I have an urgent requirement for that right now.

उसकी तो अर्जेंट रिक्वायरमेंट है ही मेरे को अभी।

agent

72.3s

Okay sir, I'll get it done.

ठीक है सर, मैं करवाता हूं।

customer

73.8s

Get it done for me.

मेरे को कर दीजिए आप।

agent

75.3s

Okay.

ठीक है।