Call 21112178852462891 2026-09-04 · Abdul Ansari · 1:38
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | General Enquiry | full conversation 39 turns, clean transcript (0% inaudible) | Hindi | 39 | customer_led (campaign_name:medium) |
Audio: clear: Slight background chatter on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.5/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
spec_not_available
Customer required 900mm width, which the agent stated is rare and requires slitting from a standard 1250mm width.
4 · Sentiment
the CUSTOMER
+0.46
confidence high · +12/−1
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Closure with price & timeline
Agent only promised to send a quotation without committing to a specific price or a timeline for sending it.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
−1.5 pts
Revalidate every field
Agent revalidated thickness/width, delivery location, and quantity, but missed product/grade and timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−1.0 pts
Discovery (5 Qs, woven naturally)
Agent successfully asked about the end application and current brands, but missed monthly tonnage, JSW share, and payment terms.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
आपने सर inquiry डाला था I think, Posco Steels and Container Private Limited, ना?
No unnecessary re-pitching
So 0.49, 900 width में ना सर आपको?
Summary
The customer inquired about 6 MT of steel sheet with a 900mm width for delivery in Thane. The agent confirmed the customer is a manufacturer. The agent identified that the 900mm width is a non-standard size and proposed slitting from 1250mm, which the customer accepted. The call concluded with the agent promising to send a quotation without a specific timeline.
Coaching
When you promise a quote, always state a specific timeline (e.g., 'within 15 minutes') and schedule a follow-up call to create urgency and secure the next step.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | आपने सर inquiry डाला था I think, Posco Steels and Container Private Limited, ना? The agent correctly identified that the customer had placed an inquiry on the platform. |
| CL2 Revalidate every field | 3 | partial | 3 | 1.5 | So 0.49, 900 width में ना सर आपको? ... Delivery कहां पे चाहिए आपको? ... quantity पांच टन है आपका? छे टन? Agent revalidated thickness/width, delivery location, and quantity, but missed product/grade and timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 2 | 1.0 | क्या करते हैं आप? मतलब trading करते हैं कुछ कि manufacturing करते हैं? ... आपको Posco ही चाहिए कि फिर आपको JSW भी चलेगा, Tata भी चलेगा? Agent successfully asked about the end application and current brands, but missed monthly tonnage, JSW share, and payment terms. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 | ठीक है सर, मैं आपको quotation भेजता हूं, ठीक है? Agent only promised to send a quotation without committing to a specific price or a timeline for sending it. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | So 0.49, 900 width में ना सर आपको? The agent focused entirely on the customer's specific requirement and did not pitch any other products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.746 heavy | 35.8s | 12.2s | 50.0s | 4.8s | 343.6 | 0 | 20 | 19 | 16 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello.
हॅलो.
agent
1.4s
Hello.
हॅलो.
customer
2.1s
Hello.
हॅलो.
agent
2.8s
Sir, good evening. This is Abdul speaking from JSW.
सर, good evening. अब्दुल बात कर रहा हूं JSW से।
customer
4.4s
Good evening, tell me.
Good evening, बोलिए।
agent
4.9s
Yes, do you have any requirement for steel, sir?
जी, requirement है क्या सर steel में आपको?
customer
6.2s
Yes, yes.
हां हां।
agent
6.7s
Sir, you had put in an inquiry, I think, Posco Steels and Container Private Limited, right?
आपने सर inquiry डाला था I think, Posco Steels and Container Private Limited, ना?
customer
9.6s
Yes.
हां।
agent
10.0s
Are you speaking from there?
वहीं से बात कर रहे हैं आप?
customer
10.8s
Yes, yes.
हां हां।
agent
11.2s
So I was asking for that, sir, do you need only Posco or will JSW also work for you, will Tata also work?
तो उसके लिए पूछ रहा था सर कि आपको Posco ही चाहिए कि फिर आपको JSW भी चलेगा, Tata भी चलेगा?
customer
14.2s
JSW will also work.
JSW भी चलेगा।
agent
14.8s
Okay okay, okay okay.
अच्छा अच्छा, okay okay.
agent
16.1s
So 0.49, in 900 width, right sir?
So 0.49, 900 width में ना सर आपको?
customer
17.8s
Yes yes yes.
हां हां हां।
agent
18.3s
900 width is made very rarely. Won't 1250 width work for you?
900 width तो बहुत rare बनता है। 1250 width नहीं चलेगा आपको?
customer
20.8s
No, 1250 won't work.
नहीं, 1250 नहीं चलेगा।
agent
22.1s
Okay okay. Where do you need the delivery?
अच्छा अच्छा। Delivery कहां पे चाहिए आपको?
customer
23.6s
Here, Thane.
ये ठाणे।
agent
24.5s
You need it in Thane, okay okay. You need the width to be 900 only.
ठाणे में चाहिए, अच्छा अच्छा। Width आपको 900 ही चाहिए।
customer
26.8s
Yes.
हां।
agent
27.2s
So slitting will have to be done. 40 paisa will be added, so that will work for you, right?
तो slitting कराना पड़ेगा। 40 पैसा add होगा, तो चलेगा ना आपको?
customer
29.6s
It will work. Tell me then, what will be the rate?
चलेगा। मेरेको बताओ ना फिर rate क्या पड़ेगा?
agent
31.2s
Okay, fine. I will... your quantity is five tons? Six tons?
अच्छा ठीक है। मैं आपको... quantity पांच टन है आपका? छे टन?
customer
33.1s
Yes.
हां।
agent
33.5s
Six tons.
छे टन।
customer
34.0s
Yes.
हां।
agent
34.2s
Okay. What do you do? I mean, do you do trading or something, or manufacturing?
ठीक है। क्या करते हैं आप? मतलब trading करते हैं कुछ कि manufacturing करते हैं?
customer
36.1s
No, I make it, I have manufacturing. MS job.
नहीं, मेरा बनता है, manufacturing होता है मेरे पास। MS job.
agent
37.8s
Okay okay. So 0.40, 2000 length and 900 width, right?
अच्छा अच्छा। तो 0.40, 2000 length and 900 width, ना?
customer
40.1s
2000 length.
agent
40.9s
Yes sorry, 2000 length and 900 width, right sir?
हां sorry, 2000 length and 900 width है ना सर?
customer
42.3s
Yes.
हां।
agent
42.6s
Okay okay. Fine sir, I will send you the quotation, okay?
Okay okay. ठीक है सर, मैं आपको quotation भेजता हूं, ठीक है?
agent
45.2s
And I am also sending you a message from my personal number, okay?
And personal number से आपको मैं message भी कर दे रहा हूं, ठीक है ना?
customer
47.4s
Okay, okay.
agent
47.9s
Okay. Thank you, sir.
ठीक है। Thank you, sir.
customer
48.9s
Thank you.