Call 21112178877722881 2026-09-07 · Rohit Mishra · 1:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | General Enquiry | full conversation 33 turns, clean transcript (0% inaudible) | Hindi | 33 | customer_led (campaign_name:medium) |
Audio: clear: Some background chatter on the agent's side, but it doesn't affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.24
confidence high · +4/−10
from 15 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
price
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Agent only confirmed product ('HR sheet') and delivery location ('Kanpur'), failing to revalidate thickness, width, quantity, or timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked to understand the customer's business, usage, or procurement habits.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
objection
The customer raised 1 objection
you did not answer:
price
Okay sir, no, this will be costly. I will have to take it locally then.
did well
Opener acknowledges platform submission
Your this requirement for HR sheet,
Closure with price & timeline
I have received its rate as 62,000 delivered.
Summary
The agent followed up on a web requirement for HR sheet and angle. He quoted a price for the HR sheet (ex-Ghaziabad) but had not yet sourced the price for the angle. The customer, located in Kanpur, objected that the transportation from Ghaziabad would make the material too costly and stated he would buy locally. The call ended without a resolution or clear next step.
Coaching
You must revalidate all key details—especially delivery location—before quoting a price, to avoid immediate objections on landed cost.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Your this requirement for HR sheet, The agent correctly referenced the customer's prior online submission. |
| CL2 Revalidate every field | 3 | fail | 2 | 0.0 |
Agent only confirmed product ('HR sheet') and delivery location ('Kanpur'), failing to revalidate thickness, width, quantity, or timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business, usage, or procurement habits. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | I have received its rate as 62,000 delivered. The agent provided a specific price for the HR sheet and stated he would find out the price for the other item. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Your this requirement for HR sheet, The agent did not pitch any unnecessary products and stuck to the customer's inquiry. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | mishandled | Okay sir, no, this will be costly. I will have to take it locally then. |
How much, is it one rupee less for you? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.661 | 25.7s | 13.2s | 64.1s | 7.3s | 291.8 | 0 | 18 | 15 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.9s
Hello?
agent
6.5s
Hello sir.
Hello ji.
agent
7.4s
Regarding that thing of yours, this is Rohit speaking, sir, from JSW.
आपका जो वो था ना, Rohit बात कर रहा हूं जी, JSW से।
customer
9.9s
Yes.
जी।
agent
10.6s
Your this requirement for HR sheet,
आपका जो ये था ना requirement HR sheet का,
customer
12.2s
Yes.
जी।
agent
12.7s
I have received its rate as 62,000 delivered.
उसका rate आया है मुझे 62,000 delivered.
customer
15.0s
62,000 delivered.
agent
16.6s
Yes.
हां।
customer
17.1s
Yes, yes.
हां हां।
customer
17.9s
Okay.
अच्छा।
agent
18.3s
And your angle, that hasn't come yet.
और आपका जो angle है, वो तो अभी तक आया नहीं है।
agent
20.9s
So, I will have to find out about that.
तो उसका मेरेको पता करना होगा।
agent
23.3s
But yes, this that you have, what do you call it,
पर क्या ये जो है आपका, ये क्या कहते हैं,
agent
25.3s
HR sheet, that is 62,000 delivered.
HR sheet, वो 62,000 delivered है।
customer
27.2s
Sir, this is including GST, right sir?
ये सर including GST है ना सर?
agent
28.8s
No no no, excluding. How can it be so cheap including GST?
नहीं नहीं नहीं, excluding. Including GST कहां से आ जाएगा इतना सस्ता?
customer
31.3s
Okay.
अच्छा।
customer
32.1s
So GST will be payable separately on this.
तो इसपे GST अलग से payable होगा।
agent
33.8s
Yes yes yes, absolutely, absolutely.
जी जी जी, बिलकुल बिलकुल।
customer
35.3s
Okay.
agent
35.8s
And if you want, you can do a self-pickup. Uh, yes.
और आप चाहो तो self-pickup कर सकते हो। अ, हां।
agent
39.4s
You can do a self-pickup.
Self-pickup कर सकते हो आप।
customer
40.8s
Where will I have to do it from, sir?
कहां से करना होगा सर ये?
agent
42.3s
This will have to be done from Ghaziabad.
ये Ghaziabad से करना होगा।
customer
43.9s
Okay.
अच्छा।
agent
45.1s
Hmm.
हम्म।
customer
45.8s
Okay sir, no, this will be costly. I will have to take it locally then.
ठीक है सर, नहीं, ये तो costly पड़ेगा इसको। Locally मुझे लेना पड़ेगा फिर तो।
agent
48.7s
How much, is it one rupee less for you?
कितना, एक रुपये कम पड़ रहा है आपको?
customer
50.3s
No no, I'm saying I'll have to take it locally, otherwise the transportation from Ghaziabad will be a lot.
नहीं नहीं, कह रहा हूं locally ही लेना पड़ेगा, वरना Ghaziabad से इसको लाने का transportation काफी हो जाएगा।
agent
53.1s
Where do you need it?
आपका कहां पे चाहिए आपको?
customer
54.4s
Kanpur.
agent
55.6s
Kanpur, right? Okay.
Kanpur ना? ठीक है।