Call 21112178912357071 2026-09-11 · Aditya Pandey · 5:46
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | Interested | full conversation 71 turns, clean transcript (0% inaudible) | Hindi | 71 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background chatter on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
7.5/10
short or unclear
USP relevance:
matched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
spec_not_available
Customer asked for material in 'packet' form, but agent stated only 'coil cut' is available from the stockyard as packets require a large plant order (50-60 MT).
4 · Sentiment
the CUSTOMER
+0.21
confidence high · +10/−11
from 29 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−1.5 pts
Revalidate every field
Agent confirmed product (CR), make preference, thickness, location, and timeline, but missed revalidating the required quantity (MT).
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−1.0 pts
Discovery (5 Qs, woven naturally)
Agent successfully asked about the end application (manufacturing almirahs) and current sourcing, but missed asking about monthly tonnage, JSW share, or payment terms.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
Opener acknowledges platform submission
[11s] AGENT: Sir, you had just created an opportunity on the platform for CR. So the call was regarding that.
Closure with price & timeline
[85s] AGENT: I will check and tell you the cost for the roll one, sir. I will give you the delivered rate.
Summary
The customer, an almirah manufacturer from UP, inquired about CR coil after placing a requirement on the platform. The agent validated most details and discovered the end-use. The customer expressed price sensitivity and a preference for material in 'packet' form, which the agent explained was only available for large plant orders, offering 'coil cut' instead. The call ended with the agent committing to check availability and send a delivered price quote.
Coaching
You did a good job handling the customer's questions on price and quality. To better qualify the opportunity next time, make sure to ask for their total monthly consumption in tons.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | [11s] AGENT: Sir, you had just created an opportunity on the platform for CR. So the call was regarding that. The agent correctly opened by referencing the customer's action on the platform. |
| CL2 Revalidate every field | 3 | partial | 4 | 1.5 | [44s] AGENT: Where do you want the material delivered? Agent confirmed product (CR), make preference, thickness, location, and timeline, but missed revalidating the required quantity (MT). |
| CL3 Discovery (5 Qs, woven naturally) | 2 | partial | 2 | 1.0 | [90s] AGENT: Sir, can you tell me a little about your business? Are you in trading or manufacturing? Agent successfully asked about the end application (manufacturing almirahs) and current sourcing, but missed asking about monthly tonnage, JSW share, or payment terms. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | [85s] AGENT: I will check and tell you the cost for the roll one, sir. I will give you the delivered rate. As stock and price were not immediately known, the agent correctly committed to checking and reverting with a delivered price quote. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | [157s] AGENT: And see how it is, it's JSW's material. And you are talking directly to the JSW company. The agent did not re-pitch the portfolio and only reinforced the JSW brand and direct support in response to a specific customer concern about quality. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | [32s] CUSTOMER: Yes, yes, so between the two, whichever is cheaper, brother. |
[85s] AGENT: I will check and tell you the cost for the roll one, sir. I will give you the delivered rate. |
| send_price_will_think | handled | [132s] CUSTOMER: You send the price, I will call you back in a little while and let you know if I find it suitable. |
[118s] AGENT: The problem is, the rate is increasing every day. It increased by one rupee yesterday, and it has increased by one rupee today as well. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.64 | 105.4s | 59.3s | 181.3s | 10.6s | 370.6 | 0 | 37 | 34 | 13 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
5.3s
Hello Shiv Enterprises?
customer
6.7s
Yes, brother.
जी भैया।
agent
7.5s
Sir, hello, I am Aditya Pandey calling from JSW, JSW One.
सर जी नमस्ते, मैं आदित्य पांडे बात कर रहा था JSW से, JSW One.
agent
10.7s
Sir, you had just created an opportunity on the platform for CR. So the call was regarding that. Is this your requirement right now, urgently?
सर अभी आपने ना platform पे एक opportunity बनाई थी CR की। तो उसी के regarding call था। यही आपका requirement है क्या सर अभी urgent में?
customer
15.3s
Yes, brother.
जी भैया।
agent
16.4s
Meaning, do you want this but in a specific make? I mean, you have written AMNS and Tata, so do you want only that or will JSW do?
मतलब ये आपको but कोई make में चाहिए क्या? मतलब आपने AMNS और Tata लिखा है तो आपको यही चाहिए कि JSW चलेगा?
customer
20.9s
What, sir?
क्या सर?
agent
21.7s
Do you want it in a specific make like AMNS or Tata, or do you want to take JSW? Because you wrote AMNS here, that's why I'm asking.
आपको कोई specific make में चाहिए जैसे AMNS या Tata या फिर आप JSW लेना चाहते हैं? क्योंकि यहां पे आपने AMNS लिखा ना इसलिए मैं पूछ रहा।
customer
26.4s
So do you also keep Tata's?
तो Tata का भी रखते हैं क्या आप लोग?
agent
28.2s
Sir, that, yes, we can get it done if it is available.
सर वो वो तो हां करवा देते हैं हम अगर available रहा तो।
agent
30.9s
We have to check the availability for that.
उसमें check करना पड़ता है availability.
customer
32.2s
Yes, yes, so between the two, whichever is cheaper, brother.
जी जी, तो दोनों का जैसे जो सस्ता पड़ जाएगा भैया।
agent
34.6s
It will be cheaper, right. I'll check. If I have it, it's usually available in CR, so this
सस्ता पड़ जाएगा ना। मैं देख लेता हूं। अगर मेरे पास रहेगा शायद CR में तो रहता ही है available तो ये
customer
38.1s
No, Tata, Tata is probably cheaper by around thirty, fifty paise, perhaps.
नहीं, Tata, Tata शायद एक तीस, पचास पैसे के करीब सस्ता रहता है शायद।
agent
42.2s
Where do you want this material?
ये आपको material कहां चाहिए?
customer
43.7s
What, sir?
क्या सर?
agent
44.4s
Where do you want the material delivered?
Material कहां चाहिए delivery?
customer
45.7s
Jalalpur, Ambedkar Nagar sir, UP.
जलालपुर, अंबेडकर नगर सर, UP.
agent
48.1s
UP, right? Okay, I'll check, sir. It will mostly be in my stockyard.
UP ना? ठीक है मैं check कर लेता हूं सर। ये मेरे पास stockyard में रहेगा mostly.
customer
51.1s
So sir, will this be in a packet or in a cut, will it be a roll cut?
तो क्या सर ये packet में रहेगा या cut में रहेगा, roll वाला cut रहेगा?
agent
54.1s
Sir, see, we mostly have it in coil form, so I will only be able to get you a coil cut.
सर देखिए हमारे पास तो coil form में रहता है mostly, तो मुझे coil cut में ही दिलवा पाऊंगा मैं आपको।
customer
57.8s
Okay, so you can only get it in a roll cut, right?
अच्छा, roll वाला ही cut में आप दिला पाएंगे ना?
agent
59.8s
Yes, yes.
हां हां।
customer
60.7s
So you don't have the packet one available?
तो packet वाला नहीं रहता क्या आप सब के पास available?
agent
62.7s
Sir, see how it is, that is a plant order. Now customers don't ask for it, so we don't do it. If a particular customer says that they want it in a packet, then they have to place an order of at least fifty-sixty tons from the plant.
सर देखिए वो कैसा होता है, वो तो plant order ही रहता है। अब वो customer मांगते नहीं है तो हम करते नहीं। अगर कोई particular customer बोलता है कि मुझे packet में चाहिए, तो उसको कम से कम वही वो पचास साठ ton का order लगवाना पड़ता है plant से।
customer
70.1s
Okay, okay.
अच्छा अच्छा।
agent
71.0s
And how that packet order is, today, how it has become now, JSW, our mill's capacity is eighty thousand tons.
और वो packet order कैसा रहता है, वो आज, अभी कैसा हो गया है, JSW हम लोग का mills का मतलब अस्सी हजार ton का capacity है।
customer
75.2s
Of how much?
कितने का?
agent
75.9s
We can do eighty thousand tons, right.
अस्सी हजार ton कर सकते हैं ना।
customer
77.2s
Yes, yes.
जी जी।
agent
78.1s
Already, booking for over one lakh tons has been done. The plant won't even take orders now.
Already एक लाख ton के ऊपर booking हो चुका है। अभी plant order भी नहीं लेगा।
customer
81.4s
Okay, okay.
अच्छा अच्छा।
agent
82.4s
So that is the problem.
तो problem वो ही है।
customer
83.6s
So what will the roll one cost?
तो ये roll वाले का क्या पड़ेगा?
agent
85.2s
I will check and tell you the cost for the roll one, sir. I will give you the delivered rate.
Roll वाले का मैं check करके बता देता हूं सर। मैं आपको delivered आपको दे दूंगा rate.
customer
88.4s
Okay, okay. Tell me, tell me the delivered rate.
ठीक ठीक। बताइए, delivered का rate बता दीजिए।
agent
90.5s
Okay, absolutely. Sir, can you tell me a little about your business? Are you in trading or manufacturing?
ठीक है बिल्कुल। सर, थोड़ा अपना business के बारे में बता सकते हैं? आप trading में कि manufacturing में?
customer
93.9s
It's manufacturing, sir, of almirahs.
Manufacturing है सर, almirah की।
agent
95.9s
Of almirahs. Okay. So generally, where do you source from?
Almirah की। Okay. तो generally आप एक, कौन सा कहां से लेते हैं?
customer
98.8s
Sir, we used to get it from, what do you call it, it used to come from Banaras, it used to come from Gorakhpur.
सर हम तो लेते थे ये क्या कहते हैं, बनारस से आता था, गोरखपुर से आता था।
agent
102.4s
Hmm hmm.
हम्म हम्म।
agent
104.6s
So sir, do you have to close this order today itself?
तो ये सर आज ही close करना है क्या आपको order?
customer
106.7s
Sir, if I know the rate, I will decide further, right?
सर rate पता होगा तो मैं आगे decide कर लूंगा ना।
agent
108.3s
So like, yes, it won't happen.
तो जैसे हां नहीं हो जाएगा।
customer
109.1s
So like, like sir, it's not a matter of two-four thousand that a person would say okay immediately.
तो जैसे, जैसे सर अब दो चार हजार की बात तो है नहीं कि आदमी हां तुरंत okay कर दिया।
agent
112.5s
No no, that's right. I was just asking if you need it urgently or
नहीं नहीं, बराबर है। मैं तो पूछा कि आपको अभी urgent में चाहिए कि
customer
114.8s
No, in a day or two, it will be clear in a day or two. That's why I said, first let the rate be clear, then I'll see and then
नहीं, एक दो दिन, एक दो दिन में clear हो जाएगा। तभी मैं कहा पहले clear हो जाए rate तो मैं अपना देख के फिर
agent
118.3s
Yes, no, that's right. I'll tell you now. The problem is, the rate is increasing every day. It increased by one rupee yesterday, and it has increased by one rupee today as well.
हां नहीं बराबर है। अभी आपको मैं बता देता हूं। Problem क्या है, हर दिन rate बढ़ रहा है। कल ही एक रुपया बढ़ गया, आज भी एक रुपया बढ़ गया है।
customer
122.7s
Yes, yes.
जी जी।
agent
123.4s
Every day, one by one, meaning if not a hundred rupees then five hundred, I'm saying a thousand rupees, if not a thousand rupees then five hundred rupees keeps increasing.
हर दिन एक एक मतलब सौ रुपया नहीं तो पांच सौ, हजार रुपया बोल रहा हूं, हजार रुपया नहीं तो पांच सौ रुपया बढ़े जा रहा है।
customer
127.3s
Yes, yes, yes.
जी जी जी।
agent
128.0s
That's why I was asking if you want to close it today. Otherwise, if you say okay, but then if the rate increases by then, I can't help you with that.
इसलिए मैं पूछ रहा था कि आज ही close करना है। नहीं तो अगर आप बोलेंगे ठीक है, पर फिर तब तक rate बढ़ गया तो मैं आपको कुछ help भी नहीं कर सकता उसमें।
customer
132.0s
No no, you are right. You send the price, I will call you back in a little while and let you know if I find it suitable.
नहीं नहीं, आपकी बात सही है। आप price send करिए, मैं अभी थोड़ी देर में आपको call back करके बता देता हूं अगर हमको समझ में आएगा।
agent
136.2s
Okay, I'll check first if it's available. First, I'll check. I'll also tell you which make it is available in. And whatever the quote is, I will give you the quotation.
ठीक है मैं check कर लेता हूं पहले, available है क्या। पहले मैं check कर लेता हूं। कौनसे make में available है वो भी मैं बता दूंगा आपको। और जो quote रहेगा वो मैं दे दूंगा आपको quotation.
customer
141.6s
Yes, yes, yes.
जी जी जी।
agent
142.6s
Okay, sir.
ठीक है सर जी।
customer
143.5s
So sir, this roll's, this roll cut, it won't be damaged, right? It won't be broken from the middle or anything?
तो सर ये जो roll का, ये roll वाला cut रहेगा, ये damage तो नहीं रहेगा ना? बीच से टूटा-ऊटा वाला तो नहीं रहेगा?
agent
146.7s
No no no no, oh no. Even if it is, understand, even if it is, you can file a complaint, there's nothing like that.
नहीं नहीं नहीं नहीं, अरे नहीं। अगर रहा भी ना, समझ लीजिए, रहा भी तो आप complaint file कर सकते हैं, ऐसा कुछ नहीं है।
customer
150.4s
No, what happens is, brother, like sometimes, see, while cutting, it breaks. So the problem with it breaking is that it can't be fitted in our almirah, it's totally visible.
नहीं, मैं इसलिए क्या होता है ना भैया, जैसे कभी-कभी, देखिए, cut करते time अलग, टूट जाता है। तो टूटने पे दिक्कत क्या आती है ना कि हम लोग के अलमारी में फिर वो लग नहीं पाता, दिखता है total.
agent
156.6s
No no, that's right, sir. And see how it is, it's JSW's material. And you are talking directly to the JSW company. We are sitting here. You can ever, I will, I will even give you my number right now. If you have any escalation, tell me directly. Sometimes complaints do come, that yes this... so we do escalate it. We also resolve it for them.
नहीं नहीं, बराबर है सर। और देखिए कैसा है, JSW का माल है। और आप JSW के company से direct बात कर रहे हैं। हम हैं यहां पे बैठे। आप कभी हमें, हम तो आपको, मैं अभी आपको number भी दे दूंगा अपना। आपको कोई भी escalation होगा, मुझे direct बोलिए। आते हैं कभी-कभी complaint, कि हां ये, तो हम escalate तो करते हैं। हम resolve भी करके देते हैं उनको।
customer
167.4s
Yes, yes. My uncle is also in JSW, he is an engineer.
जी जी। JSW में भी हमारे चाचा हैं, वो engineer हैं।
agent
170.1s
That's it, great.
बस, बढ़िया।
customer
170.9s
In the Karnataka branch, the one in Karnataka, Bellary. Oh, Karnataka here.
Karnataka वाले branch में, जो Karnatak, Bellary में है। ओ, Karnataka यहां।
agent
174.3s
As for me, I am here, I am Pandey myself. I have come from Tata now.
मैं तो, मैं यहां, मैं खुद पांडे। मैं तो Tata से आके अब गया हूं।
customer
177.5s
Yes. So your, sir, where is this office?
जी। तो आपका ये सर, ये कहां पर है office?
agent
179.5s
Mine is in Mumbai for now, sir. I, we do pan-India, it's not like that, we can do it from anywhere.
मेरा तो अभी सर Mumbai में है फिलहाल। मैं हम लोग का pan-India करते हैं, ऐसा कोई ये नहीं है कि, कहीं से भी कर सकते हैं हम।
customer
183.4s
Yes, yes. So okay sir, you tell me that rate.
जी जी। तो ठीक है सर, वही rate हमको बताइए आप।
agent
185.4s
Absolutely, I will tell you. And let's see how we can do it. You have these three thicknesses, right? Point four, point five, and point four.
बिल्कुल, मैं बता दूंगा आपको। और देखते हैं कैसे कर सकते हैं। ये तीन thickness है ना आपको? point four, point five, और point four.
customer
189.3s
Yes, yes.
जी जी।
agent
190.0s
Okay sir, I'll get it done.
ठीक है सर जी, करवाता हूं।
customer
191.4s
Okay.
ठीक।