JSWOzonetel · Call Analysis

Call 21112178877710361 2026-09-07 · Rohit Mishra · 1:48

CampaignDispositionCould we hear it?Language TurnsPitch type
MSME_IS_India_ProductOpps_Reg_Acc General Enquiry full conversation 22 turns, clean transcript (0% inaudible) Hindi 22 customer_led (campaign_name:medium)
Audio: noisy: Background office noise is present, especially on the agent's side, but it doesn't significantly hinder transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
3.0/10
no conversation
USP relevance: none

2 · Customer quality

the LEAD we handed over
0 /4 flags
clean lead

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
-0.27
confidence high · +0/−3 from 2 hits
0.6*lexical + 0.4*prior
rejection

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Revalidate every field Agent only confirmed product and quantity, failing to validate thickness, width, location, or timeline before jumping to an MOQ discussion.
How ankit mistry did it on a 10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts Discovery (5 Qs, woven naturally) Agent asked zero discovery questions about the customer's business, end use, or total consumption, missing the key information that the total need was 30 tons.
How ankit mistry did it on a 10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts Closure with price & timeline Agent did not provide a price, confirm stock, or set a specific timeline for a revert, ending with a vague and non-committal closing.
How ankit mistry did it on a 10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
Uh, you had an inquiry for JSW hot roll coil, BSK.
No unnecessary re-pitching
Uh, you had an inquiry for JSW hot roll coil, BSK.

Summary

The customer inquired for small lots (1-1.5 tons) of various coil types. The agent immediately stated a 5-ton MOQ per thickness and was ready to end the call. The customer then clarified their total requirement is 30 tons, but the agent failed to adapt and ended the call with a vague promise to 'let you know', fumbling a high-potential lead.

Coaching

When a customer reveals a large total requirement (30 tons) split into smaller lots, do not stop at the MOQ for one item; instead, treat it as a high-value opportunity and explore solutions.
Missed: CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

StepWtResultQs EarnedEvidence from the transcript
CL1 Opener acknowledges platform submission 2 pass – 2.0
Uh, you had an inquiry for JSW hot roll coil, BSK.
Agent correctly referenced the customer's platform inquiry at the start of the call.
CL2 Revalidate every field 3 fail 2 0.0
Yes, Posco, CR, so for all these, I mean, I see the quantity is one ton each...
Agent only confirmed product and quantity, failing to validate thickness, width, location, or timeline before jumping to an MOQ discussion.
CL3 Discovery (5 Qs, woven naturally) 2 fail 0 0.0
Agent asked zero discovery questions about the customer's business, end use, or total consumption, missing the key information that the total need was 30 tons.
CL4 Closure with price & timeline 2 fail – 0.0
Okay, I'll let you know then.
Agent did not provide a price, confirm stock, or set a specific timeline for a revert, ending with a vague and non-committal closing.
CL5 No unnecessary re-pitching 1 pass – 1.0
Uh, you had an inquiry for JSW hot roll coil, BSK.
Agent stuck to the products the customer inquired about and did not waste time re-pitching the entire JSW portfolio.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
0.487 18.3s 19.3s 70.4s 5.0s 282.0 0 11 11 3

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent
5.4s
Hello?
हेलो?
customer
6.1s
Hello?
हेलो?
agent
6.6s
Yes, am I speaking with Shri Lakshmi Enterprise?
हां, श्री लक्ष्मी एंटरप्राइज से बात कर रहे हैं?
customer
8.4s
Yes sir.
हां सर।
agent
9.6s
Uh, you had an inquiry for JSW hot roll coil, BSK.
अह आपकी एक इन्क्वायरी थी, JSW hot roll coil BSK करके।
customer
12.6s
Yes sir, yes, there was an inquiry.
हां सर, हां, इन्क्वायरी थी।
agent
14.2s
Yes, Posco, CR, so for all these, I mean, I see the quantity is one ton each, one, one and a half tons each. So can this be increased?
हां, Posco, CR, तो इन सब मतलब क्वांटिटी मैं देख रहा हूं कि एक-एक टन है, एक-एक, डेढ़-डेढ़ टन है। तो यह बढ़ सकता है?
customer
19.2s
We need that, sir, we need one ton each in different thicknesses. That 1.2, 1 mm, 1.5, we need one ton of each.
वो हमको, वो सर वो हमको थिकनेस में अलग-अलग एक-एक टन चाहिए। वो 1.2 का, 1 mm का, 1.5 का, सबका चाहिए एक-एक टन।
agent
25.3s
Hmm.
हम्म।
agent
26.9s
I won't be able to give one ton. Our total MOQ is five tons. I can do that much.
एक टन तो मैं नहीं दे पाऊंगा। टोटल फाइव टन्स हमारा MOQ है। उतना मैं कर सकता हूं।
customer
31.3s
Minimum five tons, sir?
मिनिमम फाइव टन्स सर?
agent
32.5s
Minimum five tons, right.
मिनिमम फाइव टन्स, राइट।
customer
34.0s
For one thickness or is it different for different ones?
एक थिकनेस का और यह अलग-अलग चाहिए, अलग-अलग होता है?
agent
37.1s
For one thickness.
एक थिकनेस का।
customer
38.2s
For one thickness, your minimum is five tons? Then I didn't need that much, sir.
एक थिकनेस का आप मिनिमम फाइव टन्स है? तो उतना नहीं चाहिए था सर।
customer
41.0s
I needed 30 tons of different thicknesses.
मेरेको 30 टन्स चाहिए थे अलग-अलग थिकनेस का।
agent
43.6s
Oh, okay.
अच्छा।
customer
44.5s
Yes, 30, 3-0.
हां, 30, 3-0.
agent
45.5s
3-0.
customer
46.4s
GP, CR, HR, I needed it in all three.
GP, CR, HR, वो तीनों में चाहिए था।
agent
49.0s
Okay, I'll let you know then.
ठीक है, मैं बताता हूं चलिए।
customer
50.7s
Okay.
ओके।