Call 21112178901987821 2026-09-10 · Abdul Ansari · 0:50
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | General Enquiry | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | customer_led (campaign_name:medium) |
Audio: noisy: There is background conversation/noise on the customer's line throughout the call, which makes some parts slightly difficult to discern.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.43
confidence high · +5/−0
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
No revalidation questions were asked about product, quantity, or location.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge a platform submission or any existing requirement.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked to understand the customer's business or needs.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Sir, I have WhatsApped you, okay? When you have a requirement, you can connect with me, right?
Summary
The agent and customer connected briefly. The agent identified himself and informed the customer he had sent a WhatsApp message, asking the customer to connect there for future requirements. The call ended without any discussion of the customer's needs, product specifications, or pricing.
Coaching
You must engage the customer on the call to understand their immediate needs instead of simply directing them to WhatsApp for a future conversation.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not acknowledge a platform submission or any existing requirement. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
No revalidation questions were asked about product, quantity, or location. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business or needs. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The agent did not discuss price, stock, or a timeline, instead deferring the conversation. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sir, I have WhatsApped you, okay? When you have a requirement, you can connect with me, right? The agent did not pitch any products, which satisfies the negative constraint of this step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.567 | 8.9s | 6.8s | 34.3s | 7.1s | 256.2 | 0 | 4 | 5 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.1s
Hello?
हेलो?
agent
1.7s
Yes?
हां?
customer
2.2s
Yes sir, this is the company's number, now listen, Abdul is speaking.
हां सर, ये कंपनी के नंबर है अभी बात सुनिए, अब्दुल बात कर रहा हूं।
customer
4.9s
Who is speaking?
कौन बोल रहा है?
agent
5.7s
Abdul, Abdul is speaking, sir, from JSW. This is the company's number, DID number.
अब्दुल, अब्दुल बात कर रहा हूं सर मैं JSW से। ये कंपनी के नंबर है, DID नंबर।
agent
9.4s
Sir, I have WhatsApped you, okay? When you have a requirement, you can connect with me, right?
मैं सर आपको WhatsApp कर दिया हूं, ठीक है? जब आपको requirement होगा तो आप मेरे से connect कर लीजिएगा ना।
customer
13.4s
Okay, okay. I will see and will surely let you know. 100%.
चलेगा, चलेगा। मैं देख के मैं पक्का बताऊंगा। 100%.
agent
16.3s
Okay sir, okay sir. Thank you.
ओके सर, ओके सर। थैंक यू।
customer
18.2s
Thank you.
थैंक यू।