Call 21112178851293932 2026-09-04 · soumya · 1:34
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | Wrap up time exceeded :0 | full conversation 27 turns, clean transcript (0% inaudible) | Hindi | 27 | customer_led (campaign_name:medium) |
Audio: clear: The call seems to be a result of a crossed line or system error, as the agent believes the customer called her, but the customer denies it and states the number on the agent's screen is not his.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.42
confidence high · +1/−10
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call did not progress to revalidation; the conversation was entirely about a phone number mismatch.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent asked if an enquiry was raised, treating it as a cold or new call, rather than acknowledging a specific platform submission.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked as the call was consumed by clarifying the caller's identity and number.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Okay, okay.
Summary
The agent followed up on what they believed was a new inbound call. The customer who answered stated he did not make the call and the number was not his, leading to confusion. The customer mentioned an ongoing order for Cement OPC, but the call ended after the number mismatch could not be resolved.
Coaching
When it becomes clear you have reached the wrong person or there's a number mix-up, politely end the call instead of trying to continue the conversation.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Uh sir, have you raised any enquiry for building material or cement? The agent asked if an enquiry was raised, treating it as a cold or new call, rather than acknowledging a specific platform submission. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call did not progress to revalidation; the conversation was entirely about a phone number mismatch. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call was consumed by clarifying the caller's identity and number. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended due to the number confusion before any discussion of price, stock, or next steps could occur. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Okay, okay. The agent did not make a pitch, and therefore did not unnecessarily re-pitch the portfolio. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.638 | 19.2s | 10.9s | 63.9s | 2.7s | 300.0 | 0 | 13 | 14 | 6 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello.
हॅलो.
agent
2.3s
Hello.
हॅलो.
customer
3.4s
Yes.
हां.
agent
4.0s
Sir, I am Soumya from JSW One.
सर, मैं सौम्या फ्रॉम JSW One.
customer
5.7s
Yes, tell me.
हां बोलो.
agent
6.9s
Uh sir, have you raised any enquiry for building material or cement?
अह सर आपने बिल्डिंग मटेरियल या फिर सीमेंट का कोई इन्क्वायरी रेज किया है?
customer
10.0s
Not an enquiry, my order is ongoing right now.
इन्क्वायरी नहीं, मेरा ऑर्डर चालू रहता है अभी।
agent
12.1s
Which one?
कौनसा वाला?
customer
12.9s
Cement OPC.
agent
14.8s
Yes, who is speaking?
हां, कौन बात कर रहे हैं?
customer
16.3s
Akash Pude.
आकाश पुडे।
agent
17.5s
Okay, the number of yours that is showing is different, sir, I was just trying to understand that
अच्छा, आपका नंबर जो सर अलग आ रहा है, मैं वही समझ रही हूं कि
customer
19.8s
I have two numbers, right.
दो नंबर है ना।
agent
21.2s
No, is this 942... 9240270579 yours?
नहीं, ये 942... 9240270579 आपका है?
customer
24.3s
No.
नहीं।
agent
25.3s
Then whose number is this? 9240270579?
तो ये कौनसा नंबर है? 9240270579?
customer
27.2s
No, this is not mine.
नहीं, ये मेरा नहीं है।
agent
28.4s
The call has come from this very number just now.
इसी नंबर से आया है अभी कॉल।
customer
30.0s
No, mine is 9271927071.
नहीं, 9271927071 है मेरा।
agent
32.6s
On that... There is some confusion, sir. Yes, tell me, sir.
उसपे... कुछ कन्फ्यूजन है सर। हां, बोलिए सर।
customer
35.4s
Nothing.
कुछ नहीं।
agent
36.3s
So you called just now, that's why I thought it must be a new enquiry.
तो आपने फोन किया अभी, इसीलिए मुझे लगा नया इन्क्वायरी होगा।
customer
38.3s
No, I didn't call.
नहीं, मैंने नहीं किया।
agent
39.0s
No, no.
नहीं, नहीं।
customer
39.8s
Okay, no problem.
ओके, कोई बात नहीं।
agent
40.6s
Okay, okay.
ओके, ओके।
customer
41.8s
Alright.
ठीक है।