21112178841347421 · Call

Call 21112178841347421 2026-09-03 · dhruv · 1:29

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_India_ProductOpps_Reg_Acc	General Enquiry	full conversation 31 turns, clean transcript (0% inaudible)	Hindi	31	customer_led (campaign_name:medium)

Audio: clear: Some light background noise is present but does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

5.5/10

short or unclear

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

segment: trader

3 · Supply

none

4 · Sentiment

the CUSTOMER

0.00

confidence high · +2/−2 from 8 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−2.0 pts Closure with price & timeline Agent promised to revert but did not provide a price, confirm stock, or state a specific timeline for the callback.

How ankit mistry did it on a 10.0/10 call —

0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.

−1.5 pts Revalidate every field Agent confirmed product, dimensions, quantity, and location, but missed the delivery timeline.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

−1.0 pts Discovery (5 Qs, woven naturally) Agent asked about end-use and brand preference but missed monthly volume, JSW share, and payment terms.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

did well

Opener acknowledges platform submission

Uh sir, you had put a requirement on our portal for HR sheets, I had called regarding that, sir.

No unnecessary re-pitching

I will check, sir, and I will revert to you on that, okay?

Summary

The customer, a trader, confirmed their requirement for five pieces of 16mm HR sheets to be delivered in Kalamboli. The agent revalidated most details and discovered the end-use is for trading and that any make (including secondary) is acceptable. The call ended with the agent promising to check availability and revert, but without a specific timeline.

Coaching

When you promise to check and revert, always give the customer a specific timeline, like 'within the next hour' or 'by 4 PM today', to manage their expectations and show professionalism.

Missed: CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	pass	–	2.0	Uh sir, you had put a requirement on our portal for HR sheets, I had called regarding that, sir. Agent correctly opened by referencing the customer's portal submission.
CL2 Revalidate every field	3	partial	4	1.5	And you need it in 16 2000 by 6 300... Five pieces... And where will the delivery be, sir? Kalamboli? Agent confirmed product, dimensions, quantity, and location, but missed the delivery timeline.
CL3 Discovery (5 Qs, woven naturally)	2	partial	2	1.0	And is this for trading purpose or what will be its end application, sir?... Is there any specific make approved or something like that, sir? Agent asked about end-use and brand preference but missed monthly volume, JSW share, and payment terms.
CL4 Closure with price & timeline	2	fail	–	0.0	Agent promised to revert but did not provide a price, confirm stock, or state a specific timeline for the callback.
CL5 No unnecessary re-pitching	1	pass	–	1.0	I will check, sir, and I will revert to you on that, okay? Agent kept the call focused on the customer's stated requirement and did not re-pitch other products.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.702	25.9s	11.0s	52.1s	4.2s	370.7	0	15	16	11

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.5s

Hello.

customer

1.6s

Jindal Steel Traders.

agent

2.7s

Yes, speak.

हां बोलिए।

agent

3.2s

Sir, I was calling from JSW One, to Jindal Steel.

सर JSW One से बात कर रहा था मैं Jindal Steel से।

customer

5.4s

Yes, speak.

हां जी बोलिए।

agent

6.2s

Uh sir, you had put a requirement on our portal for HR sheets, I had called regarding that, sir.

अह सर आपने कुछ रिक्वायरमेंट डाली थी हमारे पोर्टल पे HR sheets की, उसके रिगार्डिंग कॉल किया था सर मैंने।

customer

9.7s

Yes, yes.

हां हां।

agent

10.4s

Uh so sir, do you need only one piece? I mean, is it something like that? So that I can understand, will you explain a little, please?

अह तो सर ये क्या एक ही piece चाहिए आपको? मतलब ऐसा कुछ है कि क्या? मैं मतलब समझ पाऊं, explain करेंगे थोड़ा आप please?

customer

14.4s

Actually, we need, currently we need five pieces.

Actually हमको अभी currently हमको पांच piece चाहिए।

agent

17.2s

Okay.

customer

17.9s

Hmm.

हम्म।

agent

18.2s

The rest is regular-

बाकी ये regular-

customer

18.9s

it is.

रहता है।

agent

19.4s

And is this for trading purpose or what will be its end application, sir? I mean, I have to enter it in the SBI, that's why I'm asking.

And ये मतलब क्या trading purpose के लिए है कि मतलब end application क्या रहेगा सर इसका? मतलब मुझे क्या है वो SBI में डालना पड़ता है इसके लिए पूछ रहा हूं।

customer

23.7s

For trading purpose.

Trading purpose के लिए।

agent

24.9s

Understood. And you need it in 16 2000 by 6 300.

समझ गया। और आपको 16 2000 by 6 300 में चाहिए।

customer

27.3s

Yes.

हां।

agent

28.0s

Five pieces.

पांच piece.

customer

28.7s

Five pieces.

पांच piece.

agent

29.5s

And where will the delivery be, sir? Kalamboli?

और ये delivery कहां रहेगी सर? Kalamboli?

customer

30.8s

Kalamboli, yes.

agent

31.9s

I understood, sir.

समझ गया सर मैं।

agent

32.9s

Is there any specific make approved or something like that, sir?

Any specific make approved या ऐसा कुछ है सर?

customer

34.8s

No, no.

नहीं नहीं।

customer

35.4s

Any any make is fine.

agent

36.3s

Meaning you don't need a prime make, right? Secondary won't work for you?

मतलब prime make नहीं चाहिए ना? Secondary तो नहीं चलेगा आपको?

customer

38.2s

Secondary will work.

चलेगा secondary.

customer

39.1s

No no, secondary will also work.

नहीं नहीं secondary भी चलेगा।

agent

40.1s

It will work, right? Okay. I will check, sir, and I will revert to you on that, okay?

चलेगा ना? ठीक है। मैं check कर लेता हूं सर और मैं आपको revert करता हूं उसके ऊपर, है ना?

customer

43.0s

Okay.

ठीक है।

agent

43.9s

Yeah. Thank you.