Call 21112178972945631 2026-09-18 · abhinav gautam · 0:48
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | General Enquiry | full conversation 10 turns, clean transcript (0% inaudible) | Hindi | 10 | customer_led (campaign_name:medium) |
Audio: clear: No significant audio issues.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.12
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call was terminated by the customer before the agent could revalidate any requirement details.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The customer ended the call before any discovery questions could be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call ended before any discussion of price, stock, or timeline could occur.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
habit You did 73% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Yes sir, your account was registered, Hari Om Electronics, so was there any requirement, sir?
No unnecessary re-pitching
Okay, that's fine, sir.
Summary
The agent called to follow up on an account registration for 'Hari Om Electronics'. The customer stated they had already spoken with another representative ('Sonawane'). The agent confirmed the name and politely ended the call.
Coaching
When a customer says they've already spoken to someone, confirm the name (as you did) and ensure the lead is marked appropriately in the CRM to prevent duplicate calls.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Yes sir, your account was registered, Hari Om Electronics, so was there any requirement, sir? The agent correctly referenced the customer's prior action (account registration) instead of starting a cold call. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call was terminated by the customer before the agent could revalidate any requirement details. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The customer ended the call before any discovery questions could be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended before any discussion of price, stock, or timeline could occur. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Okay, that's fine, sir. The agent did not attempt to re-pitch any products after the customer stated the call was not needed. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.73 heavy | 8.4s | 3.1s | 36.5s | 3.1s | 278.6 | 0 | 6 | 4 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello?
हेलो?
agent
1.6s
Hello?
हेलो?
agent
2.5s
Hello sir, this is Abhinav Gautam speaking from JSW One.
नमस्कार सर, अभिनव गौतम बात कर रहा था मैं JSW One से।
customer
5.0s
Yes, speak.
बोलिए।
agent
5.8s
Yes sir, your account was registered, Hari Om Electronics, so was there any requirement, sir?
जी सर, आपका अकाउंट रजिस्टर था हरि ओम इलेक्ट्रॉनिक्स, तो रिक्वायरमेंट थी सर कोई?
customer
9.0s
No, I've already spoken.
नहीं, हो गई बात मेरी।
agent
10.3s
Okay, with whom did you speak, sir?
अच्छा, किससे हुई थी सर बात आपकी?
customer
11.5s
With Sonawane.
सोनावणे से।
agent
12.4s
With Sonawane.
सोनावणे से।
agent
13.7s
Okay, that's fine, sir.
चलो ठीक है सर।