21112178886150581 · Call

Call 21112178886150581 2026-09-08 · dhruv · 0:44

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
MSME_IS_India_ProductOpps_Reg_Acc	No_requirement	full conversation 6 turns, clean transcript (0% inaudible)	Marathi	6	customer_led (campaign_name:medium)

Audio: clear: Some background noise is present on the agent's side, but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.0/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

-0.17

confidence high · +0/−0 from 0 hits
0.7*prior (damped - label alone is weak)

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Revalidate every field The call ended before any requirement details could be revalidated.

How ankit mistry did it on a 10.0/10 call —

you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.

−2.0 pts Opener acknowledges platform submission The agent did not get to acknowledge the platform submission before the customer requested a callback.

How ankit mistry did it on a 10.0/10 call —

Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?

−2.0 pts Discovery (5 Qs, woven naturally) The call ended before any discovery questions could be asked.

How ankit mistry did it on a 10.0/10 call —

And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?

habit You asked no questions at all on this call. Discovery is where the requirement comes from.

did well

No unnecessary re-pitching

Yes sir, hello, I am calling from JSW One.

Summary

The agent introduced himself from JSW One. The customer immediately stated they were busy with another customer and requested a callback in five minutes. The agent agreed to call back and ended the conversation.

Coaching

The customer was busy, so the call was cut short. When you call back, remember to start by acknowledging their online inquiry to show you're following up on their specific request.

Missed: CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
CL1 Opener acknowledges platform submission	2	fail	–	0.0	Yes sir, hello, I am calling from JSW One. The agent did not get to acknowledge the platform submission before the customer requested a callback.
CL2 Revalidate every field	3	fail	0	0.0	The call ended before any requirement details could be revalidated.
CL3 Discovery (5 Qs, woven naturally)	2	fail	0	0.0	The call ended before any discovery questions could be asked.
CL4 Closure with price & timeline	2	fail	–	0.0	The call ended with an agreement to call back, not a price/timeline commitment.
CL5 No unnecessary re-pitching	1	pass	–	1.0	Yes sir, hello, I am calling from JSW One. The agent only introduced the company, so no unnecessary re-pitching occurred.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.5	3.4s	3.4s	37.2s	2.0s	too short	0	3	3	0

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

0.9s

Hello

हॅलो

agent

1.6s

Hello

हॅलो

customer

2.2s

Yes, speak

हा बोला

agent

3.0s

Yes sir, hello, I am calling from JSW One.

हा सर नमस्कार, JSW One मधून बोलतोय मी.

customer

5.2s

Sir, can you call in five minutes? I am with a customer.

सर एक पाच मिनिटांना फोन करता का? मी कस्टमर सोबत आहे.

agent

8.0s

Okay okay sir, will do.

ठीक ठीक सर, चालेल.