Call 21112178910328661 2026-09-11 · Abdul Ansari · 2:04
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | Wrap up time exceeded :0 | full conversation 15 turns, clean transcript (7% inaudible) | Hindi | 15 | customer_led (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: The agent's voice is occasionally muffled and distant, making some parts difficult to transcribe with certainty.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.07
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
Only the product was revalidated; thickness, width, quantity, and location were all missed.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked as the call did not progress past the initial product clarification.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The call ended due to an audio issue before any discussion of price, stock, or timeline could occur.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
did well
Opener acknowledges platform submission
You had just put in an enquiry for GP, I think, JSW.
No unnecessary re-pitching
Which material did you need, sir? GP or GL, sir?
Summary
The agent called to follow up on a platform inquiry for GP material. The agent attempted to clarify if the customer needed GP or GL, but the customer asked for the difference. The agent's explanation was inaudible, and the call ended abruptly when the customer stated they could not hear.
Coaching
When a customer asks for a basic product definition like 'GP vs GL', you must provide a clear, simple, and audible explanation; your response was inaudible, which caused the call to fail.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | You had just put in an enquiry for GP, I think, JSW. The agent correctly referenced the customer's recent platform inquiry at the start of the call. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 | Which material did you need, sir? GP or GL, sir? Only the product was revalidated; thickness, width, quantity, and location were all missed. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked as the call did not progress past the initial product clarification. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended due to an audio issue before any discussion of price, stock, or timeline could occur. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Which material did you need, sir? GP or GL, sir? The agent correctly focused on the customer's specific inquiry and did not attempt to pitch other products. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.662 | 18.4s | 9.4s | 96.2s | 4.4s | 303.3 | 0 | 7 | 8 | 7 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.8s
Hello?
हॅलो?
agent
3.1s
Hello?
हॅलो?
customer
4.0s
Hello?
हॅलो?
agent
4.7s
Hello, good morning sir, this is Abdul speaking from JSW.
हॅलो, गुड मॉर्निंग सर, अब्दुल बात कर रहा हूं JSW से।
customer
7.6s
Yes, good morning.
हां जी, गुड मॉर्निंग।
agent
8.9s
Yes, I think, uh, yes, are you speaking from Origin Product Solution Private Limited, sir?
जी, आय थिंक, uh, जी, Origin Product Solution Private Limited से बात कर रहे हैं सर आप?
customer
12.0s
Yes sir. This is Amit Wadbole calling.
agent
14.0s
Yes yes, right right right sir. You had just put in an enquiry for GP, I think, JSW.
जी जी, राईट राईट राईट सर। आपने अभी कुछ इन्क्वायरी डाला था आप GP का आय थिंक, JSW।
customer
17.0s
Yes.
हां जी।
agent
17.8s
So I called for that. Which material did you need, sir? GP or GL, sir?
तो उसके लिए मैं फोन किया था। कौनसा मटेरियल चाहिए था सर आपको? GP या GL सर?
customer
20.9s
What is needed? What what do you need?
क्या पाहिजे? क्या क्या चाहिए?
agent
22.6s
Which material do you need, sir? Do you need GP or do you need GL?
कौनसा मटेरियल चाहिए सर? GP चाहिए या फिर GL चाहिए आपको?
customer
25.1s
What is the difference between GP and GL?
GP और GL में फरक क्या होता है?
agent
27.0s
GL [inaudible] basically and GP is what you can use for normal use. GP. Which material do you need?
GL [inaudible] basically और GP होता है जो नॉर्मल यूज के लिए कर सकते है आप। GP। आपको कौनसा मटेरियल चाहिए?
customer
31.4s
I can't hear. I can't hear you. Will you say it again?
सुनाई नहीं दे रहा है। सुनाई नहीं दे रहा है आपका। फिर से बोलेंगे?