Call 21112178824774461 2026-09-01 · Abdul Ansari · 0:58
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | General Enquiry | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background noise, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.26
confidence high · +4/−1
from 3 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call ended after the customer explained the submission was a mistake, so no revalidation of fields occurred.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent opened with a generic cold-call question instead of referencing the customer's platform activity.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The call did not progress to the discovery stage as the customer had no requirement.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
There is no option to cancel. Okay, okay.
Summary
The customer clarified that they had no requirement and had only called because they accidentally added a quantity of cement to their cart on the app and could not find a way to cancel it. The agent acknowledged the mistake and the call ended. No business was discussed.
Coaching
Always start by referencing the customer's action on the platform; your opening 'Do you have any requirement for steel?' made this feel like a cold call.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 | Do you have any requirement for steel, sir? The agent opened with a generic cold-call question instead of referencing the customer's platform activity. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call ended after the customer explained the submission was a mistake, so no revalidation of fields occurred. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call did not progress to the discovery stage as the customer had no requirement. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The nature of the call (mistaken entry) meant it never reached the closure stage. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | There is no option to cancel. Okay, okay. The agent correctly accepted the customer's explanation and did not attempt to force a pitch. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.528 | 12.1s | 10.8s | 35.1s | 3.1s | 287.6 | 0 | 7 | 7 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.8s
Hello?
हॅलो?
agent
1.8s
Hello. Hello. Hello.
हॅलो. हॅलो. हॅलो.
agent
3.6s
Hello, am I speaking with Shri Ambey Steel, sir?
हॅलो, श्री अम्बे स्टील से बात कर रहे हैं सर?
customer
5.8s
Yes?
हां?
agent
6.4s
This is Abdul speaking, sir, from JSW Mumbai head office.
अब्दुल बात कर रहा हूं सर, JSW मुंबई हेड ऑफिस से।
customer
8.8s
Yes.
हां।
agent
9.4s
Do you have any requirement for steel, sir?
कुछ रिक्वायरमेंट है क्या सर स्टील में?
customer
11.0s
Huh?
हां?
agent
11.4s
Do you have any requirement for steel, sir? In HR, CR, in MS?
स्टील में कुछ रिक्वायरमेंट है क्या सर आपकी? HR, CR में, MS में?
customer
13.7s
No, I was using the app, I was looking at the app and by mistake it got added, the quantity was entered. Then I had to cancel it.
नहीं, वो ऐप ये कर रहा था मैं, ऐप देख रहा था तो उसमें से गलती से वो ऐड हो गया, क्वांटिटी गिर गया। फिर उसको कैंसिल करना हो गया।
agent
19.0s
Cement, your quantity for cement was added?
सीमेंट, सीमेंट का आपका क्वांटिटी ऐड हो गया था?
customer
20.5s
Yes yes, that same quantity was added by mistake. Then there was no option to cancel it there.
हां हां, वही क्वांटिटी ऐड हो गया था गलती से। वो फिर कैंसिल करने का उधर ऑप्शन भी नहीं था।
agent
24.0s
There is no option to cancel. Okay, okay.
कैंसिल करने का ऑप्शन नहीं होता। ठीक है, ठीक है।
customer
26.0s
Yes.
हां।