Call 21112178944871671 2026-09-15 · dhruv · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | Not_Answered | full conversation 7 turns, clean transcript (0% inaudible) | Marathi | 7 | customer_led (campaign_name:medium) |
Audio: muffled: The agent's side has significant background office noise. The customer only says 'Hello', suggesting a bad connection or that they cannot hear the agent properly.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
0.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
neither signal -> neutral
neither signal -> neutral
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The call failed to connect, so no requirement revalidation occurred.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The call ended due to a connection issue before the agent could acknowledge the platform submission.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
The call failed to connect, so no discovery questions were asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
Summary
The agent attempted to speak with someone from Akshara Engineers. The customer answered but seemed unable to hear the agent, only repeating 'Hello?'. The call ended after a few seconds with no meaningful conversation taking place due to the connection failure.
Coaching
The call could not proceed due to a connection issue where the customer was unable to hear you. Please re-attempt the call.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline CL5 No unnecessary re-pitching
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The call ended due to a connection issue before the agent could acknowledge the platform submission. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The call failed to connect, so no requirement revalidation occurred. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call failed to connect, so no discovery questions were asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended before any discussion of price, timeline, or closure could happen. |
| CL5 No unnecessary re-pitching | 1 | fail | – | 0.0 |
No pitch was delivered, so the context for this step was absent. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.735 heavy | 3.6s | 1.3s | 40.1s | 1.8s | too short | 0 | 4 | 3 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
2.9s
Hello?
customer
3.5s
Hello?
agent
4.3s
Akshara Engineers?
customer
6.8s
Hello?
agent
7.7s
Are you speaking from Akshara Engineers, sir?
अक्षरा इंजिनिअर्स मधून बोलताय का सर?
customer
11.8s
Hello?
agent
12.8s
Hello?