Call 21112178944862791 2026-09-15 · dhruv · 1:14
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | Onboarded | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | customer_led (campaign_name:medium) |
Audio: clear: Some background office noise is present but does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.50
confidence high · +1/−0
from 2 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent only mentioned the product (HR2) but failed to revalidate quantity, dimensions, location, or timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The agent asked no discovery questions about the customer's business, usage, or procurement habits.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
Opener acknowledges platform submission
You had created an inquiry for HR2, sir, so I needed a little understanding about that.
Closure with price & timeline
Okay, give me half an hour, I will give you its pricing.
Summary
The customer confirmed their inquiry for HR2 was live and immediately asked for available sizes and the rate. The agent did not validate the requirement details or perform any discovery, but committed to providing a price within half an hour. The call ended with the customer agreeing to await the pricing information.
Coaching
Before promising a price, you must revalidate the full requirement (size, quantity, location) and ask discovery questions to understand the customer's needs.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | You had created an inquiry for HR2, sir, so I needed a little understanding about that. The agent correctly referenced the customer's platform inquiry at the start of the call. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 | You had created an inquiry for HR2, sir... The agent only mentioned the product (HR2) but failed to revalidate quantity, dimensions, location, or timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The agent asked no discovery questions about the customer's business, usage, or procurement habits. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | Okay, give me half an hour, I will give you its pricing. The agent committed to a specific timeline (half an hour) to revert with a price. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sir, I was calling from JSW One, from JSW One. You were looking for some requirement in material, right? The agent did not re-pitch the company or its products, correctly assuming the customer's prior engagement. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.694 | 15.4s | 6.8s | 51.8s | 6.0s | 335.1 | 0 | 6 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.5s
Hello.
customer
1.2s
Yes.
हां जी।
agent
1.8s
Sir, I was calling from JSW One, from JSW One.
सर JSW One से बात कर रहा था मैं, JSW One से।
agent
4.1s
You were looking for some requirement in material, right?
आप कुछ requirement देख रहे थे ना material में?
customer
6.0s
Yes.
हां।
agent
6.7s
You had created an inquiry for HR2, sir, so I needed a little understanding about that.
ये आपने HR2 की एक inquiry बनाई थी सर आपको, तो मुझे थोड़ा उसी के बारे में understanding चाहिए था।
customer
10.8s
Yes, tell me sir, tell me.
हां बोलिए ना सर, बोलिए ना।
agent
12.3s
So sir, is that requirement live right now?
तो सर वो requirement live है ना अभी?
customer
14.7s
Yes, what size is available and what is the rate, sir? It will depend on the rate.
हां, क्या size में available है और rate क्या है सर? Depend करेगा rate के ऊपर।
agent
18.0s
No no, that's fine sir, I will give you that. I was just asking, is the requirement live? Because sir, we had received its inquiry, that's why I was asking. Okay, give me half an hour, I will give you its pricing.
नहीं नहीं, वो तो ठीक है सर, वो तो मैं दे दूंगा। मैं खाली यही पूछ रहा था, requirement live है ना? क्योंकि सर क्या है, हमारे पास आई थी उसकी inquiry, इसके लिए मैं पूछ रहा था। ठीक है, मुझे आधा घंटा दीजिए, मैं आपको pricing देता हूं उसका।
customer
24.0s
Yes, yes, yes.
हां, हां, हां।
agent
25.3s
Okay?
ठीक है?
customer
26.0s
Yes, okay.
हां, ठीक है।