Call 21112178887199341 2026-09-08 · dhruv · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | Call_back_later | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the customer's side towards the end of the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.40
confidence high · +3/−0
from 6 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent was unable to ask any revalidation questions as the customer immediately deferred the call.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
The call was too short for any discovery questions to be asked.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−2.0 pts
Closure with price & timeline
The conversation did not progress to the point of discussing price or timelines.
How ankit mistry did it on a
10.0/10 call —
0.7 would be something around 74. 74.5. In which my cutting, loading, and with pallet packaging, my pricing is included.
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Uh sir, you had actually uploaded an inquiry.
No unnecessary re-pitching
Uh sir, you had actually uploaded an inquiry. I was trying to connect with you in the morning but unfortunately, I couldn't connect with you, sir.
Summary
The agent called to follow up on the customer's online inquiry. The customer stated they were busy and asked to be called back the next day. The agent agreed and offered to send their contact details via WhatsApp, after which the call ended before any requirement details could be discussed.
Coaching
When a customer asks for a callback, try to lock in a specific time (e.g., 'Is 11 AM tomorrow good?') to increase the chance of connecting.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Uh sir, you had actually uploaded an inquiry. The agent correctly opened the call by referencing the customer's online submission. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent was unable to ask any revalidation questions as the customer immediately deferred the call. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
The call was too short for any discovery questions to be asked. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The conversation did not progress to the point of discussing price or timelines. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Uh sir, you had actually uploaded an inquiry. I was trying to connect with you in the morning but unfortunately, I couldn't connect with you, sir. The agent correctly focused on the existing inquiry and did not perform any unnecessary re-pitching. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.749 heavy | 12.5s | 4.2s | 44.3s | 6.1s | 326.4 | 0 | 7 | 7 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.9s
Hello.
agent
1.4s
Hello.
customer
1.9s
Hello.
agent
2.8s
Is this Sanjay ji speaking?
संजय जी बात कर रहे हैं?
customer
4.0s
Yes.
हां जी।
agent
4.8s
Uh sir, hello, I was calling from JSW One, sir.
अह सर नमस्ते, JSW One से बात कर रहा था सर मैं।
customer
7.0s
Yes, tell me.
हां जी बोलिए।
agent
7.9s
Uh sir, you had actually uploaded an inquiry. I was trying to connect with you in the morning but unfortunately, I couldn't connect with you, sir.
अह सर आपने एक्चुअली अपना एक ना inquiry अपलोड की थी। मैं try कर रहा था सुबह आपसे connect करने का but unfortunately हो नहीं पाया connect सर आपसे।
agent
12.8s
Uh, in that, I needed to understand a little bit from you
अह उसमें थोड़ा सा समझना था आपको
customer
14.0s
Can I call you tomorrow? I'm a little out.
मैं आपको थोड़ा कल call करूं? थोड़ा बाहर हूं।
agent
15.6s
I'll send you on WhatsApp, sir, my personal number or the company's.
मैं आपको WhatsApp पे डाल देता हूं सर मेरा personal number या तो company का।
customer
18.1s
Okay. Okay.
agent
19.2s
Done sir?
customer
20.0s
Okay.