Call 21112178832721481 2026-09-02 · Abdul Ansari · 1:24
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | General Enquiry | full conversation 24 turns, clean transcript (0% inaudible) | Hindi | 24 | customer_led (campaign_name:medium) |
Audio: clear: There is some minor background noise on the agent's side, but it does not impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.32
confidence high · +2/−0
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent did not attempt to revalidate any of the required fields like size, quantity, or location before giving a price.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked to understand the customer's business, application, or procurement habits.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
send_price_will_think
I have an inquiry in the drawing stage, I'll give it in a day or two.
did well
Opener acknowledges platform submission
Sir, you had placed an inquiry on the JSW platform for HR.
Closure with price & timeline
Take the quotation. The rate is 62.
Summary
The customer, responding to a platform inquiry for HR material, immediately requested a price. The agent quoted a rate of 62, justifying it with rising market prices. The customer deferred the purchase, stating the requirement was still in the 'drawing stage' and would be finalized in a day or two. The agent failed to validate the requirement's specifics (size, quantity) or perform any discovery before ending the call.
Coaching
When a customer asks for a price immediately, you must first re-validate their full requirement (product, size, quantity, location) before quoting, otherwise the price you give is meaningless.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Sir, you had placed an inquiry on the JSW platform for HR. The agent correctly referenced the customer's platform inquiry at the start of the call. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
The agent did not attempt to revalidate any of the required fields like size, quantity, or location before giving a price. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked to understand the customer's business, application, or procurement habits. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | Take the quotation. The rate is 62. The agent provided a specific price and attempted to create urgency for an immediate decision. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Sir, you had placed an inquiry on the JSW platform for HR. The agent correctly focused only on the customer's stated requirement and did not pitch other products. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| price | handled | It has increased that much? |
The rates for raw materials are increasing in the market right now. In this coming month, the rate is going to go up by another two rupees. |
| send_price_will_think | mishandled | I have an inquiry in the drawing stage, I'll give it in a day or two. |
No, no problem. Remember the rate of 62, okay sir? |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.741 heavy | 25.4s | 8.9s | 49.7s | 5.6s | 337.8 | 0 | 12 | 12 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.0s
Hello
हॅलो
agent
2.1s
Hello
हॅलो
customer
2.9s
Yes?
हां जी?
agent
3.5s
Uh good morning sir. Am I speaking with Jalram from uh NG Tech?
अह गुड मॉर्निंग सर। जलराम अह एन जी टेक से बात कर रहे हैं?
customer
5.8s
Speak.
बोलिए।
agent
6.4s
This is Abdul speaking, sir, from JSW.
अब्दुल बात कर रहा हूं सर मैं जेएसडब्ल्यू से।
customer
8.3s
Speak.
बोलिए।
agent
8.8s
Sir, you had placed an inquiry on the JSW platform for HR.
आपने सर जेएसडब्ल्यू के प्लेटफार्म पर से इन्क्वायरी डाला था आपने एचआर का।
customer
11.1s
Yes, give me the price for that now, some quotation for it.
हां उसमें अभी प्राइस दीजिए ना कोटेशन कुछ उसका।
agent
13.3s
Take the quotation. The rate is 62. Let me know when it's final.
कोटेशन ले लीजिए ना। 62 का रेट चल रहा है। जब फाइनल हो तो बताइएगा।
customer
15.6s
How much is it?
कितना है?
agent
16.1s
62, 62. That was yesterday's rate. Not today's, yesterday's rate was 62.
62, 62। कल का रेट था। आज का नहीं, कल का रेट था 62।
customer
18.9s
It has increased that much?
इतना बढ़ गया है?
agent
19.8s
The rates for raw materials are increasing in the market right now. In this coming month, the rate is going to go up by another two rupees.
ऐसे रॉ मटेरियल के रेट बढ़ रहे हैं ना अभी मार्केट में। अभी आने वाला इस मंथ में दो रुपए और ऊपर जाने वाला है रेट।
agent
24.1s
The rate for iron ore has increased, understood sir?
आयरन ओर का रेट बढ़ गया है, समझे सर?
customer
26.1s
Okay.
ओके।
agent
26.5s
Hmm, so now your HR will increase by two rupees and coated by three rupees this month.
हम्म, तो अभी आपका एचआर में दो रुपए एंड कोटेड में तीन रुपए बढ़ने वाला है इस मंथ में।
customer
30.2s
Hmm hmm.
हम्म हम्म।
agent
30.7s
So if you are planning a purchase, doing it a little sooner will be better for you, sir, okay?
तो थोड़ा अगर परचेस प्लान कर रहा हूं, थोड़ा जल्दी कर लेंगे तो आपके लिए बेटर होगा सर, ठीक है?
customer
34.0s
Okay.
ठीक है।
customer
34.5s
I have an inquiry in the drawing stage, I'll give it in a day or two. For the drawing.
मैं थोड़ा ड्राइंग में है इन्क्वायरी, एक-दो दिन में मैं देता हूं मैं। ड्राइंग के लिए।
agent
37.3s
No, no problem. Remember the rate of 62, okay sir?
नहीं कोई नहीं। 62 का रेट याद रखिएगा, ठीक है सर?
customer
39.1s
Okay.
ठीक है।
agent
39.5s
Okay okay sir.
ओके ओके सर।