Call 21112178901844761 2026-09-10 · soumya · 2:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | Onboarded | full conversation 29 turns, clean transcript (0% inaudible) | English | 29 | customer_led (campaign_name:medium) |
Audio: clear: The agent initially speaks in Kannada before switching to English for the rest of the call.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
6.5/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
MOQ: None MT None
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.71
confidence high · +4/−0
from 12 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked; the agent did not attempt to understand the customer's end use, monthly consumption, or current procurement.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
−1.5 pts
Revalidate every field
The agent revalidated product, specs, quantity, and location, but did not ask about the customer's required delivery timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
habit You did 78% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Opener acknowledges platform submission
Sir, this is Sowmya, I'm calling you from JSW. You've just raised an enquiry for HR, HR material, correct?
Closure with price & timeline
In other, another half an hour's time I'll share the price with you.
Summary
The customer from Balaji Industries enquired for HR sheets. The agent confirmed the product specs and delivery location, but noted the customer's quantity might be below the standard MOQ of 8-10 tons, though they offered to check for 5 tons. The call ended with the agent promising to send a price quote within 30 minutes.
Coaching
You missed the opportunity to build value by not asking any discovery questions; without knowing the customer's business needs, you can only compete on price.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Sir, this is Sowmya, I'm calling you from JSW. You've just raised an enquiry for HR, HR material, correct? The agent correctly acknowledged the customer's platform enquiry at the start of the call. |
| CL2 Revalidate every field | 3 | partial | 4 | 1.5 | Hot rolled sheets, is it? This is for 3 by 1500 by 3000... Is there any revision in the quantity, sir?... So this delivery is going to be in, where in Tiruvallur? The agent revalidated product, specs, quantity, and location, but did not ask about the customer's required delivery timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked; the agent did not attempt to understand the customer's end use, monthly consumption, or current procurement. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | In other, another half an hour's time I'll share the price with you. As the price was not available, the agent correctly committed to a specific timeline for sending the quote. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Yeah. So let me get the prices, I will share that. Then based on comparison, you can let us know whether we can go ahead. The agent stuck to the customer's requirement and did not waste time re-pitching other products or the company. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.785 heavy | 47.2s | 12.9s | 60.9s | 6.3s | 293.6 | 0 | 14 | 15 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.2s
Hello?
agent
2.3s
Hello.
customer
3.0s
Hello.
agent
3.8s
Sir, greetings, are you Shashi Kumar from Balaji Industries speaking?
ಸರ್ ನಮಸ್ಕಾರ, ಬಾಲಾಜಿ ಇಂಡಸ್ಟ್ರೀಸ್ ಇಂದ ಶಶಿ ಕುಮಾರ್ ಅವರು ಮಾತಾಡ್ತಾ ಇದ್ದೀರಾ?
customer
6.6s
Yes.
ಹಾ.
agent
7.1s
Sir, this is Sowmya, I'm calling you from JSW. You've just raised an enquiry for HR, HR material, correct?
customer
12.3s
Okay, okay.
agent
13.6s
Hot rolled sheets, is it? This is for 3 by 1500 by 3000.
customer
17.0s
Yes, sir.
agent
18.2s
Uh huh. Is there any revision in the quantity, sir? The quantity that you've mentioned might be, uh, you know, lower than the MOQ. So if there is revision possible, please let us know.
customer
24.8s
What is the MOQ for that?
agent
26.9s
Generally we take anything between 8 to 10 tons as MOQ. Let us know, even if it's 5 tons, we will try and supply that.
customer
32.3s
Hm.
customer
33.4s
For 5 tons means what is the price per kg it will come?
agent
36.8s
I've requested for the price, sir. I'll share that in some time. Okay?
customer
39.6s
Okay.
agent
40.2s
So based on that you will decide whether the revision is possible, that's what you're telling me?
customer
42.5s
Ah, yeah.
agent
43.6s
Okay. So this delivery is going to be in, where in Tiruvallur? Okay.
customer
47.5s
Ayyappan... Ayyappan Thangal.
agent
49.2s
Ayyappan Thangal. Okay, okay. Ayyappan Thangal. Okay, done sir.
customer
51.8s
Do you have any dealer near Sriperumbudur? Cha...?
agent
54.2s
There are dealers, but again, the supply that's going to happen, the price that we're going to share with you, or the quote you'll receive here will be different from what you get there.
customer
60.4s
Okay.
agent
61.6s
Yeah. So let me get the prices, I will share that. Then based on comparison, you can let us know whether we can go ahead.
customer
66.5s
Okay.
agent
67.4s
Okay? In other, another half an hour's time I'll share the price with you.
customer
70.3s
Yeah, okay.
agent
71.5s
Right sir, thank you.