Call 21112178944877481 2026-09-15 · Rohit Mishra · 0:57
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | General Enquiry | full conversation 10 turns, clean transcript (0% inaudible) | Kannada | 10 | customer_led (campaign_name:medium) |
Audio: noisy: Significant background noise and crosstalk from a call center environment, particularly on the agent's side.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
geo: language_barrier
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.00
confidence high · +0/−0
from 0 hits
0.7*prior (damped - label alone is weak)
0.7*prior (damped - label alone is weak)
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
No revalidation questions were asked as the call broke down due to a language barrier.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Opener acknowledges platform submission
The agent did not acknowledge the customer's platform submission and used a generic cold call opening.
How ankit mistry did it on a
10.0/10 call —
Shubham bhai, I believe you recently registered your business, which is Ridham Exim, on our Jindal's digital portal, right?
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were attempted; the conversation did not progress past the initial greeting.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
did well
No unnecessary re-pitching
Yes, hello. Rohit was speaking from JSW One.
Summary
The agent initiated the call but encountered a language barrier as the customer spoke Kannada. The agent's attempt to switch languages was unsuccessful, and the call ended abruptly after the agent made a confusing, out-of-context statement about payment terms. No customer requirements were discussed.
Coaching
When you encounter a language barrier, try asking if someone else is available who speaks Hindi/English before abandoning the call.
Missed:
CL1 Opener acknowledges platform submission CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally) CL4 Closure with price & timeline
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | fail | – | 0.0 |
The agent did not acknowledge the customer's platform submission and used a generic cold call opening. |
| CL2 Revalidate every field | 3 | fail | 0 | 0.0 |
No revalidation questions were asked as the call broke down due to a language barrier. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were attempted; the conversation did not progress past the initial greeting. |
| CL4 Closure with price & timeline | 2 | fail | – | 0.0 |
The call ended before any closure or next steps could be discussed. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | Yes, hello. Rohit was speaking from JSW One. The agent did not pitch any products, thus avoiding unnecessary re-pitching. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.543 | 7.5s | 6.3s | 43.2s | 3.5s | 192.0 | 0 | 4 | 6 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.6s
Hello.
customer
1.3s
Hello.
Hello re.
agent
2.3s
Hello.
customer
3.4s
Hello.
Hello re.
agent
4.8s
Yes, hello. Rohit was speaking from JSW One.
हां, हेलो। रोहित बात कर रहा था JSW One से।
customer
7.5s
Yes sir, who did you want?
ಹಾ ಸರ್, ಯಾರು ನಿಮಗೆ ಯಾರು ಬೇಕಾಗಿತ್ತು ರೀ?
agent
9.5s
Huh? Hindi Hindi English?
customer
11.0s
Hello.
Hello re.
agent
12.2s
payment deposit equals to quotation will be 100% advance against PR.
customer
16.0s
[groans]