Call 21112178884365851 2026-09-08 · abhinav gautam · 1:34
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_India_ProductOpps_Reg_Acc | General Enquiry | full conversation 15 turns, clean transcript (0% inaudible) | Hindi | 15 | customer_led (campaign_name:medium) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is a slight echo on the customer's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
5.0/10
short or unclear
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.37
confidence high · +3/−0
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Revalidate every field
The agent only revalidated the size ('six fifteen hundred'), but failed to confirm product/grade, quantity, location, or timeline.
How ankit mistry did it on a
10.0/10 call —
you just share the exact dimensions and quantity, and where the delivery is in Surat, the full delivery address with pincode.
−2.0 pts
Discovery (5 Qs, woven naturally)
No discovery questions were asked, missing an opportunity when the customer mentioned a 'regular requirement'.
How ankit mistry did it on a
10.0/10 call —
And which brands of HRPO material do you buy? Like Jindal's comes, Tata's comes, Essar's comes?
habit You asked no questions at all on this call. Discovery is where the requirement comes from.
did well
Opener acknowledges platform submission
Sir, you had created a requirement through your application with us, for six fifteen hundred.
Closure with price & timeline
Sir, our MOU is about to come, it will arrive in half an hour, then I will share the rate with you.
Summary
The customer inquired about a requirement for 'six fifteen hundred' material submitted via the app. The agent confirmed the item was in stock at the Chakan yard. As the price was not yet available, the agent promised to provide it within half an hour. The customer also mentioned a regular need for cut-to-length material, which the agent acknowledged.
Coaching
When a customer states they have a 'regular requirement', you must ask discovery questions about their monthly tonnage and end-use to understand their full potential.
Missed:
CL2 Revalidate every field CL3 Discovery (5 Qs, woven naturally)
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| CL1 Opener acknowledges platform submission | 2 | pass | – | 2.0 | Sir, you had created a requirement through your application with us, for six fifteen hundred. The agent correctly referenced the customer's submission on the platform. |
| CL2 Revalidate every field | 3 | fail | 1 | 0.0 |
The agent only revalidated the size ('six fifteen hundred'), but failed to confirm product/grade, quantity, location, or timeline. |
| CL3 Discovery (5 Qs, woven naturally) | 2 | fail | 0 | 0.0 |
No discovery questions were asked, missing an opportunity when the customer mentioned a 'regular requirement'. |
| CL4 Closure with price & timeline | 2 | pass | – | 2.0 | Sir, our MOU is about to come, it will arrive in half an hour, then I will share the rate with you. Although price was not available, the agent committed to a clear timeline for providing it. |
| CL5 No unnecessary re-pitching | 1 | pass | – | 1.0 | So sir, we have this stock, but it's in Chakan, the six fifteen hundred one, so Chakan will probably be closer for you. The agent did not re-pitch the portfolio and kept the conversation focused on the customer's specific need. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.595 | 23.8s | 16.2s | 54.0s | 5.0s | 264.7 | 0 | 7 | 8 | 0 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.3s
Hello.
हॅलो.
agent
2.6s
Hello.
हॅलो.
customer
3.4s
Hello.
हॅलो.
agent
4.2s
Yes, hello sir. This is Abhinav Gautam speaking from JSW One.
हां नमस्कार सर, अभिनव गौतम बात कर रहा था मैं JSW One से।
customer
8.1s
Yes, please tell me.
हां जी, बोलिए ना।
agent
9.1s
Sir, you had created a requirement through your application with us, for six fifteen hundred.
ये सर आपने रिक्वायरमेंट बनाई थी अपने एप्लीकेशन के थ्रू हमारे पास, छह पंद्रह सौ का।
customer
13.2s
Yes.
हां जी।
agent
14.2s
So sir, we have this stock, but it's in Chakan, the six fifteen hundred one, so Chakan will probably be closer for you.
तो सर ये स्टॉक हमारे पास है तो पर चाकन में है छह पंद्रह सौ का, तो चाकन से ही आपके शायद पास भी पड़ेगा।
customer
19.3s
Yes, it will be closer from Chakan. So what will be its rate, sir?
हां, चाकन से पास में पड़ेगा। तो इसका रेट क्या रहेगा सर?
agent
23.2s
Sir, our MOU is about to come, it will arrive in half an hour, then I will share the rate with you.
अभी सर एम ओ यू हमारा आने वाला है, अभी आधे घंटे में आ जाएगा तो मैं शेयर कर दूंगा आपको रेट तो।
customer
28.2s
Okay.
अच्छा।
agent
28.8s
That's not an issue, yes.
उसकी दिक्कत हां।
customer
30.3s
Uh okay, fine. And the thing is, I have a regular uh uh requirement.
अ अच्छा ठीक है। और मेरा क्या है कि रेगुलरली मेरा अ अ रिक्वायरमेंट रहता है।
customer
36.5s
Uh but that, understand, uh I need it cut to length.
अ लेकिन वो समझिए अ कट टू लेंथ मुझे लगता है।
agent
40.1s
That's not an issue. Last time also your requirement came to us, I know that. But last time it couldn't be fulfilled, you had closed it with CR.
वो दिक्कत नहीं है। लास्ट टाइम भी आपकी रिक्वायरमेंट आई थी हमारे पास, वो तो जानता हूं मैं। पर लास्ट टाइम नहीं हो पाई थी, आपने सी आर के साथ क्लोज कर लिया था।